Castillo Works Plumbing

Ed M.

Aunts bath faucet plumbing broke. Received this referral from a friend. Spoke with Mike. Very good communication and he was punctual. Did the work on time, fast and under estimated price. I can recommend him. Thanks Mike

Brian K.

They did good work on a challenging job. Timely and efficient. Happy to give a deserved good review to this family business. I recommend them!

Judi P.

Castillo Works plumbing was quick to respond to my need for a code violation at my rental property. I needed a new water heater quick so a tankless water heater was recommended and a guarantee that it would pass the building inspection process. Which it did! I highly recommend their business and the knowledge they have to do things the proper way. Thank you Castillo Works plumbing!

Jackie H.

I have used this company various times and was always pleased with the service and outcome. Unfortunately, that changed after my last encounter and I will not be calling them back. I won't use names, but overall I had a bad experience. I had a leak and saw water stains on my ceiling. I called and they were very prompt about coming out to take a look which was appreciated. They spent a while trying to figure out what it was and they did, and fixed it the next day, which I was very pleased with. When they got here, they let me know they needed to cut into the drywall and that they DO NOT fix that. I said that was perfectly fine, actually that had happened to me previously and I contracted another company to come do the drywall. So fast forward, they complete the job and then they tell me they'll be back to fix the drywall. Oh ok, cool, that was unexpected given what I had been told but ok then I just work with one company now. Now this is where the service just goes downhill. Trying to get them to come out to finish the job was a nightmare. They told me they would call or come, and I wouldn't receive a call. It kept getting pushed further and further back. They showed up and said oh I don't have the piece big enough needed, I'll come back another day. Then just more waiting trying to get them to come out. Zero communication. When I'd finally get in touch, they'd apologize because it seems they had forgotten about the work they were supposed to do. Finally gets done and it looks terrible. My ceiling looks ugly and they used some sort of spray that got all over my other wall and there are now white splotches all around. Look, if you don't do drywall that's fine. But why make me wait over a month to get it fixed only to now be an eye sore. I am probably going to have to call someone else anyway to fix it. It was so frustrating and there was zero communication. I'm all about good service and even though the plumbing job was done well, I unfortunately will not be calling them back after having done a few jobs with them. I wish they would have just told me to go with another company for the drywall like last time instead of trying to do it all. And communication is key, I did not appreciate that I was the one having to try and track them down to finish the job.

Sarah G.

Working with Art has been such a nightmare!! Says he will come at a certain time, then comes hours later or not at all. After setting our shower drain a half inch off level we we're told we could ""prop it with a rock"" to make it level as well as a shower valve set to far from the stud. Coupled with a lack of communication and missed appointments our project has been set back weeks. Only for him to tell us ""I told you to tell me if there were things to fix. How would I know what need to be fixed, go ahead and call another company"".

Victor G.

Definitely the BEST in San Diego. Castillo Works Plumbing has been my go to for many years. Worked on our bathroom, water heater, sinks & outdoor faucets. Master technicians, they explained the situation & recommendations so I could understand & feel comfortable knowing what work needs to be done. You can tell they care about the finish product & customer satisfaction. As a 20 year military Veteran, I highly recommend Castillo Works Plumbing.

Billy And Angel M.

Called in because our water heater is leaking and Mike and his team came right away. He was able to determine the problem with our water leak instantly, and arrived on time for the estimate. Art did a great job with the repair and was very efficient. We will definitely be calling them again in the future.

Sara P.

This place is amazing. Recently our thermostat started acting funny, we tried to replace it but it still didn't work. My husband found this place on Yelp and I called first thing in the morning to see if they could come out that same day and they said yes! I ended up asking if they could come first thing the next morning and they were here at 0800 and done by 0900. Art was so polite and worked fast, I am supper happy with their work and would recommend them to anyone. My house is getting nice and toasty atm and I couldn't be happier :)

Cynthia R.

We needed work on our tankless water heater and reached out to Castillo Works, they first told us they would be here by noon and they never showed up till 3:45p. When he got here he explained the two repairs that can be done, we decided to go w replacing the unit for a new one at $2,000. He tells us he may be able to do it the next day or day after so we agreed. Next day we reach out for any follow up and do not hear back till hours later when he calls and says that the heater we need is nowhere in all of San Diego and the price jumped to $3,000. We ended up calling the Water Heater company and it turned out we were still under warranty so we got the parts shipped.

We still wanted to continue business w them and reached out once we got the parts, he tells us he wants to pick them up so he can have it ready and install the next day so we agree. He never shows up or let's us know he's not coming, we've send multiple messages and no replies. Im so glad he never picked up the parts, he has ghosted us completely.

If they don't want to do the job that's fine but don't leave customers in limbo and have the decency to reply to our messages.

Joan A.

I've been having a week filled with plumbing issues. And the one issue I knew needed to be addressed was our water pressure for my house. That's where I called Art for him to replace our water regulator valve. He was able to come by the same day to replace the regulator. He was very knowledgeable and friendly. I told him that I was a first time home owner and taking care of big home repairs is all new to me. I appreciated the time he took to educated me about the ins and outs of basic plumbing and how homeowners insurance plays a part. Now I know what to do for minor plumbing problems and now I have a peace of mind that all my plumbing issues are taken care of.