Casteel Heating, Cooling, Plumbing & Electrical

Debbie C.

i just called to get a quote on repairing duct on my hvac and was told """" unfortunately, we do deal with duct work."""" what?! an hvac company that doesn't do duct work?! i guess they only want to do the expensive stuff.

Herbert M.

Think long & hard before you purchase a Lennox AC system that relies on batteries! And if you have a plumbing problem call anybody but them! I gave them one star because there was not an option for zero stars. I complained on their website but haven't received a response yet. They advertise that they are """"Christians"""" & even include """"the fish"""" symbol on their trucks & shirts! Buyer Beware.

Wendell W.

A local company fixed my pilot light issue when Casteel wanted to just replace the entire system for $8500. Not trusted. Don't do it. Up sell city.

Reanna U.

Do not use this company. I had a water freeze break due to a broken pipe. I have on footage of the repair man breaking off the temperature control stat on my hot water heater then trying to charge me $2500 to replace it had to call the company said that if they broke it, they will replace it for free, another person came out said nope can't do that. It's going to be more money and asked me what the other person quoted me after I told him he says oh let me go back to my truck and write you up another quote that's cheaper than what I just figured up so apparently they charge whatever they want to depending on the situation. Horrible, horrible company do not use.

Deb D.

I would like to give Casteel two thumbs up for another great service visit. Technician Romerez did a great job. Very knowledgeable about my unit and was very pleasant. Thank you Romerez keep up the great work:)

Smg G.

I called them in the morning and they had a tech out here within 2 hours because they said he was running ahead of schedule. I had a clogged toilet that I had tried to plunge and also snake myself and no luck. He told me my snake was too small and he would be able to unclog it with his snake. He was done in less then 5 minutes and didn't find anything stuck in the toilet such as a toy or something that should not have been down there. The kicker was the price...I had to pay $247!!!!!!!!!! Very expensive company to work witwill not be calling them again at those prices! Highway robbery once they are in your home. The quote I thought I was signing was for if he had to remove my toilet not snake it. Beware single moms on a budget to call someone else!! Update: they contacted me after my review was up and offered to make it right as they did see that he only in my home for a matter of minutes. I did receive a partial refund which I felt was fair. I will definitely use them again due to how they handled the situation!

Tonya H.

Technician was great! I was able to receive an appointment the same day I called. Although I agreed on the estimate, I later found out that $250 for one ballast in one light was very pricey. I emailed and asked for a breakdown of the services. I was informed they couldn't do that. Odd! I was told that 60% was installation and 40% was labor? What about the parts? This experience would cause me not too user them again. Plus, the cost Hi! As stated above, I agreed to the estimate. But...the invoice only said ballast $219, service $39...nothing else. After speaking to other electricians bc I had the work done (Casteel said it could have been an electrical emergency due to smelling gas), I learned the quote was extremely pricey. This is when I asked for the breakdown which I did not receive. I also asked a question bc there is a delay. This question was not answered. I have the email if needed. Allison Wirth 30043

Andre' M.

My husband and I have recently sold and bought homes, and we have had to use Casteel several times to get both homes ready. My mother-in-law recommended Casteel to us, and now I wholeheartedly recommend them to you. The customer service is top-notch, as is the quality of the appliances Casteel installs. Also, the service is super-speedy, and if anything is awry follow-ups are handled right away. We have had two HVAC installations, plumbing, electric panel replacements, and a water heater replacement. Technicians and salespeople are honest, prompt, and professional. After hearing several horror stories from friends and family who have gone with other contractors, it apparent that we could probably go cheaper, but we would lose the reliability and quality that Casteel provides.

Barbara C.

Technicians came out and worked on the unit. It seemed to have been fixed until today (4 days later). The a/c is set on inside temperature of 73 degrees and the actual temperature is 82 degrees and climbing. Hubby called to get an appointment. Unfortunately, first available appointment is not until Sunday which is 4 days from now. We continue to experience several days of over 90 degree temps. This is beyond horrible! We have never experienced anything like this. I was prepared to upgrade my rating. Good thing I waited.......

Debra L.

I was scheduled for 8/27, it was cancelled and rescheduled for8/28 between 2p and 6pm. Again cancelled at 2:45 pm today. Hope this does not happen again tomorrow.