Casteel Heating, Cooling, Plumbing & Electrical

Ryan R.

A local company fixed my pilot light issue when Casteel wanted to just replace the entire system for $8500. Not trusted. Don't do it. Up sell city.

William C.

I'm updating this due to prompt response on the part of Casteel managment. They were very responsive to my concerns. I appreciate the quick response.

Bill B.

Been using these guys for years. Techs are professional and courteous, arrive on time and do an excellent job. I highly recommend the pros at Casteel.

Kelsey D.

Kevin was great, super nice, and very informative! He provided helpful tips and answered all of my questions. I would definitely recommend him. This is our second time using Casteel to replace our water heater as we sold the condo that we previously used them for. Their customer service is top notch! No complaints!

Tang T.

got home late night around 1:30 and found out our water heater is leaking, called and got a technician come by 3 everything was fixes by 6:30 the customer service and the technician are both very polite and knowledgeable I'm very impressed with their service will definitely refer them

Stephen B.

We checked out a large number of suppliers before settling on Casteel and Lennox. The Casteel salesperson was the most knowledgeable, explained things in the most detail, brought up issue no one else had thought to bring up, and in general inspired the most confidence in us that he was really analyzing what we really needed rather than just trying to sell what he had. Install was efficient and perfect; they left the place clean; and they have always been responsive since. Highly recommended

Kayla W.

When knights heating and air was its own company the customer service was wonderful. Since being taken over by Casteel proper and polite customer service is no longer a thing. Called with concerns today that we had not received our redi maintenance plan in the mail that we have had with knights for 6 years. We were informed that """"knights was no more"""" and that our plan had expired. Why was it not sent out was our next question, no answer. Then told a plan we have paid $150 for every year has now been up'd to $180 with no warning or noticed. Again was told """"knights is no more"""" this is our price. Even discussed calling else where and getting other prices, conversation ended with a """"good luck"""" so rude and unprofessional. Knights was better off before the merge.

Erum A.

I have been using Casteel for regular maintenance for two years now. Both times, they send the same technician, and he is very professional. Before his arrival, you get a message along with technician's picture and his live location. He will not ask you to change or refill gas if you don't need it. Unfortunately, I also had to replace one of my A/C units. Again, they sent a highly educated/informed and very professional sales rep. I loved what he had to offer compared to other 4 estimates I got from highly knows companies in the areas. They offer 10 year labor warranty which is unheard of because they are confident about their installation. What I have learned during my research that it is not the brand of the HVAC that keeps it going, it is the proper installation of it. I would highly recommend Casteel not only for regular maintenance, but if you need to replace your units, Casteel is the way to go!

David G.

No engineers for design-level problem My house has a working system, but it uses far too much electricity and doesn't keep the house cool. The upstairs was remodeled and ductwork rerouted from its original installation. I called the 770 number and was connected to a call center (God knows where). All they offered was a service call. I said I needed a higher level solution & asked if they had any engineers. The answer was no. Casteel may be fine for routine outages and simple issues, but sometimes expertise beyond the norm is needed.

Briana L.

My husband and I have recently sold and bought homes, and we have had to use Casteel several times to get both homes ready. My mother-in-law recommended Casteel to us, and now I wholeheartedly recommend them to you. The customer service is top-notch, as is the quality of the appliances Casteel installs. Also, the service is super-speedy, and if anything is awry follow-ups are handled right away. We have had two HVAC installations, plumbing, electric panel replacements, and a water heater replacement. Technicians and salespeople are honest, prompt, and professional. After hearing several horror stories from friends and family who have gone with other contractors, it apparent that we could probably go cheaper, but we would lose the reliability and quality that Casteel provides.