Casteel Heating, Cooling, Plumbing & Electrical

Annmarie D.

Waste of money. Call a real certified Plummer. Charges for absolutely no resolution. Should have been able to see and stop leak.

Grant P.

Cancelled two consecutive appointments to reconnect a ceiling fan. Tech did not follow health protocols, did not quote a repair price, did not clean up after himself and wanted $389 for 53 minutes work? Nope, contested his cost. Bad experience. Do not use Casteel.

Ron F.

I applied for Casteel to contact me about replacing my water heater. They called at 7:30 AM Sunday morning. I explained I was not happy with the TOO EARLY call. The representative told me Casteel is open 24 hours a day (which does not make it better for me to be called SO early). The representative asked me if she could call back later. I said Yes. She never called back so I called Casteel around 8 PM. The new representative was polite and professional. I was told they would charge me $89.00 to send out a plumber to give me a quote. I already received a quote from another company without having to pay for a plumber to come out for a quote so Casteel loses any chance at my business.

Marc B.

Absolutely would not recommend DO NOT USE! I got them out for a quote ( paid $120 call out ) for them to tell me my AC system needed parts, and would cost upwards of 6k just to put right but the recommend a new system, which would be around 20k I obviously said, no thank you ill get a 2nd quote. Got another company out a few days later, smaller company based in Chamblee, they not only quoted $550 but fixed it there and then, took them less than an hour, I really do hate companies who operate like Casteel they deserve to be shut down

Ally N.

I had a great experience with Jeremy for my electrical work. I needed an additional camera installed and a couple of outlets outlets checked. My security system doesn't install high voltage despite selling the cameras (another story) so we had to have an electrician come out and find a power source for the last camera. Communication over the phone was great. It was easy to book and I received multiple follow ups. I received my estimate and moved forward with booking the next weekend. Jeremy was very nice, courteous, and clear with communication. He was respectful of our home and did a great job. He gave us additional background information on why things would or would not work for the camera install as well as on the outlets. I appreciated having that knowledge shared with my family. Based on my experience, I would go back to Casteel and have Jeremy work on any other electrical issues if needed.

Joan P.

Per an advertisement received in the mail, I contacted Casteel to check 2 HVAC systems. First tech arrived, was condescending (used to that attitude being a female but this was extreme) and before any assessment said, """"I *will* find something wrong."""" Told him to leave. The company contacted me asking to send a different technician... OK. Appointment was scheduled, received an email stating tech was en route so I followed his progress online. He was 1/2 mile from my location when I went onto the porch to await his arrival (leaving my phone inside). Almost 1/2 hour later, I went back into the house, checked my phone and had a text message, """"THE TECH HAS ARRIVED PLEASE ANSWER THE DOOR"""" followed by another, """"Okay, we have cancelled."""" The technician went to the wrong house and it took many texts for them to acknowledge he WAS indeed at the wrong location. The text exchange continued pressuring me to reschedule! Um, NO! If you get an advertisement in the mail for Casteel HVAC service, THROW IT IN THE TRASH.

Drew C.

They quoted me $17k for a new condenser unit and furnace. They wanted to replace literally everything. I had 5 other quotes and all others said they were overcharging and existing ductwork For a """"Christian"""" company, it's sad to see them overcharge for unnecessary work

Eric W.

have used Casteel for various services from HVAC, plumbing and electrical. they claim to have 24/7 service but that is just plain not true. the last two experiences were just plain bad. I called once for plumbing and they just didn't answer their phone and not till 5 days later they called me back on the messages I had left them, was able to schedule through their online services a date prior them calling back. but on the last encounter my breaker kept tripping which is the breaker also for my furnace. they promised they would be out that day, send me text confirmation for appointment between 2 and 6pm, but at 5pm they call and say sorry we are not coming.by that time it was to late to call another company, so Casteel left me in the cold for that day!!! Lost complete trust in this company, they in past did good work, but are on the very expensive end, so also expect that level of customer service and they fell flat miserably on that end

Kydon W.

my 14 year old furnace would not light. called them. they quickly pointed out several problems about how it was installed and said I needed an igniter. fixing the problems would cost me close to $2000. they then suggested a new furnace and scheduled a salesman to come out. They demanded me and my wife be there together to hear the pitch or they wouldn't come out. they came, I talked to the guy for over two hours, and he was nice, but quoted me a 20k replacement heater and A/C, but not replacement of my custom zoning. he then spent more time telling me how he could discount this and cut that to get down to 12k total install price. what a deal! well, furnaces can last much longer and the a/c was rebuilt once already. I called for a second opinion, and that guy actually spent time to diagnose the issue and found out it was a bad computer board. he said the igniter was broken, but that they usually don't brake like this unless someone accidentally snaps them. anyway, the cost to repair the board and igniter was $900. it has been working great for three months In to the winter. based on the long sales pitch I feel like castel may have a good replacement service but that it was really all they were interested in doing. the repair work was just an attempt to sell me. so, just be aware that they want to sell you new not fix old. BTW the igniter they said was broken is a very cheap part, and remember they didn't say I needed the board but still came up with $2000 estimate to fix. all to justify I replace. that's the way I saw it and why I gave the 1 star

Charles M.

Only reason I gave one is because 0 is not an option. Not off to a good start. I booked an appointment for gas and we'll pump. Urgent issue was gas and I specifically asked them that this be handled first and they were the only company open on Saturday near me. The earliest they could be there was Tuesday. Thinking if I wait till Monday to call another company it could be Wednesday or even Thursday before they could come. So I booked the appointment for Tuesday. Knowing gas was the main issue and urgent I called Monday to confirm the person they were sending was going to handle the gas line. They assured me that this was going to be handled. Well Tuesday rolls around and the window they gave me was 2:00-6:00 appointment time. Sure enough at 4:00 a manager calls me and says that they don't service well pumps and will have to dispatch someone else later this week to do gas. So now I've scheduled for the issue confirmed on two separate occasions for that and they still messed it up. I was told by same manager that someone would be out first thing in the am. I called this morning to find out where this person is and was told they will be out 8:00-12:00. Also the lady was not nice about it. You guys have made this situation very difficult and I would use anyone but them.