Casteel Heating, Cooling, Plumbing & Electrical

Hob R.

Truly very, very pleased with the outcome of my under-cabinet and kitchen floor lighting project. First rate! I will certainly consider Casteel as my primary home electrical service once my new home warranty expires. Chad was thorough, professional, and had a wonderful sense of humor. Kudos!

Ilias S.

Unfortunately, I can no longer give Casteel the high marks it received a few months ago. I have had an awful experience following the installation of my HVAC system. The brand new system is noisier than my last system, and it doesn't seem to heat my house like my previous system either (and that unit was almost 20 years old). To add to that - the tech who installed my unit didn't follow protocol and the unit failed inspection. Casteel had to come out to resolve the issue, and then I needed to schedule another inspection, which is inconvenient because my county has an all day window for inspections. The inspections coordinator was also unkind and unsympathetic to my issue. When she contacted me about scheduling the second inspection, I told her about the issues I was experiencing with the unit. She assured me she would have the service manager contact me - this was about 10 days ago and I haven't heard a word from anyone. I am definitely regretting my very expensive purchase and advise others to get several quotes and discuss the pros and cons of units prior to making a purchase. It is obvious that the unit installed in my home was not the best option.

Stephen O.

Horrible company. Rip off artists. Stay away. Had a Reme Halo air purifier installed by them. Still in warranty when it stopped working. Tried to say they can't honor warranty because two small mounting screws fell out.

Bill H.

I cannot make enough good comments about the Casteel HVAC company and our experience with their service technicians. They re excellent. I am so pleased that we made the decision 8 years ago to purchase our system from them and use their services. Yesterday their technician, Jason, was here and continued their tradition of highly competent techs. Thank you, Casteel HAVC.

Krista W.

We have used Casteel for years. I have recommended them to friends and neighbors. They have installed 2 Lennox HVAC systems for us and a full electrical panel when one of their guys found a major issue. They are on time and professional and up to now I have never had a negative comment. I'm writing this review to let others know that Casteel will NOT guarantee a Covid-19 vaccinated tech will be coming to the house to perform the work. Their person on the phone told me the vaccine is political and that they can't ask their techs their vaccine status as it's a HIPPA violation. That's not the way HIPPA works but I told her I'm sure she was simply instructed to say that. We are very strict about anyone coming into our home be vaccinated as this is the ONE place we don't have to worry about Covid. It's not an unreasonable ask for a service tech coming into the house be vaccinated during a pandemic. It's not unreasonable for a business sending people into homes to ask their techs to volunteer who is vaccinated so when the need arises, the business knows who to send. People who are vaccinated are not unwilling to share that and it's NOT a violation of HIPPA to ask them to volunteer that information. I'd REALLY like to use Casteel for this generator but between my call with the scheduler and the subsequent outcome- me cancelling my appointment I was supposed to have today- I just can't if I have no assurances of the simple ask of having a vaccinated tech entering my house. Very sad because otherwise I very much like this company and will continue to use them for HVAC service since I know who to ask for to do my service calls. Please rethink this approach, Casteel, because otherwise I think you are very good at what you do.

Aaron T.

First off I would like to thank Casteel For sending Jose Cano, he was very professional and gave upfront prices on how much it would cost to fix the faucet from leaking. Corrected the problem with no problem or adjustments of the price I'm extremely happy with the work performed. Would definitely recommend Casteel

Alecia C.

Service technician was awesome. The cost of repair service was outrageous. Technician was told by supervisor """"we don't turn our pliers for less than $225"""". I was charged that amount to turn my gas line from the vertical position horizontally. I think the public should know Casteel unfair and expensive prices. Do not use this company for minor repairs because you will pay a large sum for the service.

K P.

I write this after having 2 HVAC units installed. The top floor unit required roofers who unfortunately grabbed on to our gutters to while working and prevent a fall. While we are happy that he was ok - there was significant bending and movement of the gutter away from the house exposing us to potential water damage. I called both manager that we worked with to inform them of the issue. A roofing company called to ask if anyone had arrived to view the damage. They never showed. I called Casteel back multiple times. Then the work failed city inspection because of the electrical voltage. After many calls - still no address to the very evident roofing/gutter damage. The repair work was done for the electrical power match to the new unit but no repair of what they have damaged. Very frustrated. I expected better service. I have spoken at least 5 people about this issue and STILL no substantial effort has been made to remedy the issue.

Jeff S.

I'd rather not resort to writing this review, but since no one called back to discuss, they get what they deserve! And lack of return phone calls and follow up is exactly what has cost them a long time customer. Put simply, three appointments no-showed, no-call over the past three months. Phone calls not returned, and when the last appointment was once again a no-show, my wife called and complained, only to be told that they could reschedule in a month. Called one of your competitors in Atlanta, and they actually showed up within 24 hours (non-emergency, regular maintenance call), confirming their arrival time an hour before. Must be nice to get so big, that you lose sight of what made you successful, but I wish you luck in figuring it out, without this long time customer. Update 24 hours later: Multiple calls/messages to cancel our appointment this week (set up a month ago!), have once again been ignored. Amazingly they never answer the phone number they ask you to call to schedule. If they show up, they will be asked to leave. 3 A/C units have been serviced by the """"Reliable"""" competition, and for less than Casteel's """"coupon"""" price.

Tyrone B.

Pricey pros is what i would like to call them...upgraded my HVAC systems in my home and my water heater. Beautiful install and the company sent a team of pros to the job...the cost more than the other estimates i received but well worth it...and the warranty is unmatched. For what they did, i believe i got a fair deal. The company is responsive on the phone and all service calls are on time and complete. If I go with anyone else, they got to be REAL good...Horizon is it for me.