Casteel Heating, Cooling, Plumbing & Electrical

Ken P.

I have been dealing with Casteel for the past 9 years. I had a problem with my Trane units and replaced them with Carrier units 8 years ago, which were installed and serviced by Casteel. Every year since these units were installed, I have had one problem after another. On four occasions, the units were serviced one week and one week later at least one of the units stopped working. I've had a compressor replaced, valves replace, coils replaced, leak detection tests completed, capacitors replaced all in the 8 years I have owned these units sold and serviced by Casteel. In addition, I took the advice of the owner and added a return vent, added insulation, and had ductwork sealed and after all of this work, the two units were not sufficient to cool my home and the units continue to fail. After evaluating replacement of the units with different HVAC contractors, I found that Carrier issued a Dealer Service Bulletin for the units and recalled the Bristol compressors which were installed in the units back in 2012 and I was never notified by Casteel that a recall had occurred. Instead, Casteel continued to come to my home and place a band-aid on my units until I have reached this point where both Casteel and the Carrier units have to go. I know this company gets many great solicited reviews but in this unsolicited review I would definitely NOT recommend Casteel for service or installation of any product in my home.

Dave H.

Wow -called for a simple quote """"How much to install 3 Nest thermostats"""" Answer was - we don't have pricing in the office - we will have to send a tech out to tell you the price. To which I asked """"and is there a fee for that?"""" He replied """"Yes - $90 service fee"""". SERIOUSLY??!!! He wouldn't even give me a ballpark number... i said what do you think? $100 per thermostat, $500, $1000??? His answer was """"we can't give numbers in the office, our tech has to come out"""". Give me a break.... So if its outrageous, then i've just blown $90 to have a tech come out and tell me that...... What a terrible business model......

Jason D.

Great customer service, honest and fair service advice and pricing. Nick got me all fixed up and AC unit is running great. I found my hvac company, no need to go anywhere else.

Allison A.

Just found out from a service person that they only service Trane HVAC units. That's weird.

Carly A.

John @ Casteel and his trainer were great. The customer service at Casteel is wonderful and has been for years and this was another positive experience- it doesn't hurt that this was annual maintenance rather than major repairs!

Katrina S.

Horrible customer service from technician. When the customer service rep called due to my review, all she could say was I'm sorry. The apology fell flat and came across as she did not care. I did not receive an estimate as promised and no one followed up to schedule the repair. I would never recommend this business to anyone.

Lauren W.

We have used Casteel for multiple LARGE and medium projects over the last 2 years. They have serviced our A/C and heating units, replaced our smoke detectors, rewired our electric on the lower level, replaced our old furnace and A/C unit, and installed a gas water heater. I'm sure there must be something else I'm forgetting but it has always been a great experience!! Every time we had a different technician and every time they were great! Always up front and honest about pricing, always take the time to answer questions, very respectful of our home, very kind to our animals and children, always as quick (and often quicker) than they said they would be, and everything works great. We haven't had a single problem with anything that they've done. Everything works like it should, nothing faulty and no questionable work. We have a few other big projects we are saving up to do (more electric work, and plumbing) and we absolutely plan on using Casteel! Thank you for being our go-to! With everything we have to do to our house right now, having a company we can trust and go to for so many large home issues, is a blessing!

Joseph D.

I had a bad experience with Casteel this past year and am shopping for a new HVAC Servicer as a result. Even though I paid Casteel for a one year service agreement, when I called them to report a problem with my AC late in summer, they wanted to charge me $100 for the service call (before the agent even drove out to my house). This is incredibly bad customer service. Since I am on a 1 year Service Agreement, the HVAC repairman shouild come out to assess the issue free of cost (especially since Casteel maintained the unit three months earlier and gave it a clean bill of health). Eventually after submitting a complaint through the Casteel website, the DM called me and offered to """"waive the fee this one time"""" At my old home, I had a great service company named Comfortemp and they'd come out to check on the unit if needed free of charge. If a repair was needed beyond the agreement they would quote me a price, if no repair was needed, they didnt charge me since I was under the agreement. Wish Comfortemp services way over here.

Terri B.

We are extremely pleased with the entire process from the moment Eric came to evaluate our """"old"""" systems until the final paperwork was processed. The installation crews (Jesus, Larry, Duane, Jean, etc all) were personable, professional and considerate. We obtained three other bids from well known HVAC companies, theirs was the most detailed, easiest to understand and due to Casteel's reputation, our past experience and their willing to accommodate our individual issues, we chose them. Thank you for making a HUGE investment as painless as possible

Nicole S.

John and his training partner were great. They were friendly, knowledgeable, and quick to aide. I would recommend them - thanks! Casteel also offers 12 months interest free financing which was a great relief to us when we had to replace our hot water heater.