Cass Plumbing

Carolyn S.

Cass Plumbing Leaking kitchen faucet, nothing out of the ordinary. Issue was not with the repair but rather the advertised first time customer $75.00 gift certificate. Turns out the """"gift certificate"""" is imaginary as it is never noted on any of the invoices and thus never applied. You are given a figure, you pay half and the other half upon completion. When you ask about the credit you are told.. """"no more discounts"""".. but hey, where's the first discount?? However I can do math; add the alleged """"$75 gift certificate """" to the quoted cost and you get a sum that no one would agree to to change out a faucet! That's called low key shady and misleading advertising. First and last time as a customer.

Dm D.

Called I was told that someone would be out between 1 and 3. when the plumber called me he said he couldn't come out because it was not considered an emergency. HUH????? Either they are terrible at communicating between the office and their employees out in the field or they do not know what they're doing. Thanks for making me waste my afternoon now I have to call a different plumber

William B.

Excellent service. I replaced my water heater in my condo. Not only where they the cheaper of four quotes they used the same high quality products, were timely, and very professional throughout the process. I highly recommend Cass Plumbing.

Angela L.

Had the water pipe broke where the water comes into my home. Called Cass Plumbing on a Sunday. They did come out right away and the work they did was quick and very good. It took him about two hours to do the work. The bill was $427.84. While I understand it was a Sunday, thought the price was too high. The person doing the repair was very polite. Great service, pricing too high.

Megan M.

Horrible experience. Problem was misdiagnosed and we were charged for a flange we did not need. The plumber was obviously not experienced. Horrible customer service. Will never use cass plumbing again.

Dennis Z.

Cass was the first plumber to reply to my request on Angi (Home Advisor) They had very high ratings. If you look at yelp.com their ratings are not very good. I was pleased that they came out right away so I give them high marks for coming fast and without a service charge. Their quote was $650 to install a faucet and fix the kitchen leak. I hired a different plumber and they also came out that same day, and it cost me $354 in total including a trip charge of $59. That's 83.6% higher than the amount I paid. Shame on you Cass Plumbing and shame on those that pay your ridiculous prices. i assume that theyt lure a lot of people to give them a try because they don't charge an up front service fee, but they sock-it-to-you once they come out.

Bonnie D.

I had what I thought was a problem with my gas water heater. It's the only item in my home that is gas, so I am not as familiar with it as other items. Cass Plumbing was able to send someone out same day. John M. arrived on time and was able to resolve the issue quickly. He also gave me a thorough review for how the gas system operates and how the gas shut offs work, etc. I had already read the manual, but it was severely lacking. It turned out to be so simple it was a no-charge visit. It's rare these days to have a company that has employees that take the time like John did to help me out and explain things. Follow-up before and after the service call was excellent. I have already referred my neighbor to them. Great job John and everyone involved!

Ragaei G.

Called for a clogged sink (Garbage disposal), they showed up and asked me to pay $175 diagnostics. 3 minutes later, I was told I need a new garbage disposal that will cost close to $500. The serviceman never even tried to run the disposal or loosen it. I wouldn't get them near my house.

Andre H.

Stay away!! I used them previously and didn't have an issue. Hired them for a second job and every thing fell apart. Please note, Cass has program where if you use their services, they provide you with a $75 discount coupon towards a future service. Make sure they apply the coupon before doing the work as they will not honor their own coupon!! I asked them to come and do an estimate to install a water softener. Nice guy comes out and tries to talk me into upgrading my hot water heater as well. He quotes me $450 to install the water softener and $550 to install the water heater. I explained i only wanted the softener done and he says OK. Fast forward a few days and I notice I never received an estimate emailed to me. I call the office to set up the appointment and ask if they can email the quote over to me. The dispatcher explains the price to install the water softener is $550. Now I'm confused. I explain to her that wasn't what the gentleman that provided the estimate had quoted. $550 was the cost to install the water heater that i never even requested an estimate for. The dispatcher was really nice and says that she will check in with her manager. She calls me back the next day and says """"Mr Hall, you are right, I spoke with the guy, $450 was for the softener, $550 was for the water heater"""" She even mentioned that she could see from the original call, I was only looking to install a water softener only so no worries. I set up an appointment with her for the following week. Fast forward to the appointment date. No one shows up. No phone calls and I'm confused. I call the office and get a different person that had no knowledge of my appointment and only had details on the previous work I had done. Now this is starting to get bad. I call a different number and i reached the original dispatcher I spoke with. She can't find the appointment and has no clue what's going on and asks if she can call me back. When she does, she says that she reviewed our calls. She says the appointment should have been set, but she didn't know why my appointment wasn't in the system. She keeps apologizing and then she says she will ask her manager about a discount and if she could call me back. No worries but this is where things get very upsetting. The lady calls me back and I explain its nice that she is offering a discount for the NO SHOW but i wanted her to be aware that Cass Plumbing provided me with a $75 discount certificate which can be used on any future services. If they are going to provide any discount it would be on top of that coupon as I planned on using the coupon they provided to me. The dispatcher then tells me, that since they already gave me a discount and reduced the installation price for the water softener from $550 to $450 they won't provide any discount for being a NO SHOW for the first appointment AND I can't use the discount certificate they provided to me for future service. Cass Plumbing dropped the ball and was a NO SHOW. I don't really expect a discount for that. However they did quote me $450 to install a water softener and provided me with a $75 coupon I expected to use. It is extremely unprofessional to change the estimate from $450 to $550 and then act like you're doing me a favor when you change it back. $450 was the original amount of the estimate for what I wanted done. You guys got the numbers confused trying to include other items. It is extremely unprofessional to give me a coupon good towards future use and not honor your own coupon!! These are my two complaints. Im not even going to address the poor customer service, them not showing up for the appointment or them treating me in such an unprofessional manner. I Would Stay Away!!

Nick D.

I called them to give an estimate to install ProFlex CSST through my attic, and down the outside wall. Basically, go into the attic with a 50' ProFlex CSST line. Drop one side through soffit on right side of the house, and drop other side through soffit on left side of house. Connect to pipe and into kitchen. Perhaps a 3, maybe 4 hr. job. House is 35' wide, single story. The drop down is 5' on one side, 8' on the other. They quoted me a ridiculous price ($70 per foot). Seriously? When I told him I had another quote he asked that I send it to him and he would try to match it. He then asked for the lic # of the other company. I sent that to him as well. I followed up with him and he said he had a medical emergency and would call me in a few days. That was weeks ago. Never responded to any of my messages since that day.