Cass Plumbing

William B.

Excellent service. I replaced my water heater in my condo. Not only where they the cheaper of four quotes they used the same high quality products, were timely, and very professional throughout the process. I highly recommend Cass Plumbing.

Thomas B.

I was staying in Riverview with a friend. After a series of plumbing leaks, leaks that she was repairing one at a time she finally experienced a huge pipe burst. After calling and emailing multiple plumbers, Cass got back to me almost as soon as I pressed enter. They were out at the house in 14 hours and were able to give a full evaluation of the problem. They also provided an estimate. With estimate in hand, I shoped around. Cass was right in line with the cost. Within a week the entire house was replumbed. An entire house recieved an entirely new system, the old system shut down and the water heater, outside spikets, etc. all properly hooked up and working perfect. Cass was professional, worked without budget and did things quickly. There were a few things that I didn't expect. When I reached out to Cass for clarity, they came back out, fixed a few things that were not part of the contract and did it with free of charge. They put quality and customer service ahead of dollars. If I ever need, or know of anyone that needs, plumbing services, Cass will be my first and last call.

Greg W.

I would give Cass Plumbing 6+ stars. Had a worsening problem with a pipe leak on a Sunday and Cass Plumbing had Brian out to fix the problem within one hour. The other plumbers I called didn't return my call until Brian was finished.

Garrett H.

Found Cass Plumbing Inc. through Home Advisor. Scheduled an appointment 4 days in advance to ensure availability on both sides as I would need to take time off from work to be home. At 12:30pm day of appointment (appointment window 12-2) I call them to confirm only to learn....""""Sorry we are busy and won't be able to make it today."""" How do businesses like this remain in existence? They clearly don't value the customer or respect the customers time or efforts to accommodate them. Consumer beware!

Phil M.

I've been a Cass Plumbing customer, and a Team Club member, for several years. I've always found Cass Plumbing to be professional, and perform quality work at a fair price. My latest plumbing need was on 4/20/2017. Pete and his apprentice were punctual and professional. My """"small, easy job"""" proved to be challenging. But Pete used his experience and skills to accomplish the fix (an exterior water leak). I highly recommend Cass Plumbing!

Ralph A.

After speaking with Tammy, she sent out Drew to work on my plumbing problem. Drew was great, he analyzed the problem and gave me an estimate within 5 minutes after meeting him. Drew had a great personality and he seemed as someone I would enjoy having a beer with. Other than having to stop work to go buy a part, he was very efficient and quick. Great customer service from both Tammy and Drew. Very good customer service overall and would definitely use them in the future. Ralph

Sarah C.

From the office manager Tammy to the technician Cody, Cass Plumbing was top notch! We found them through Home Advisor, and we're so glad we did! Tammy got us an immediate appointment. Cody arrived on time and was exceptionally polite and professional, but most importantly, he installed our 2 new bathroom faucets perfectly; this included replacing what turned out to be an old rusted out trap that was on the verge of leaking, which required going back to the shop for the right size trap--all of which was already covered in the cost of the job--at no extra charge. He also completed an unexpected toilet repair for a very minimal fee. Cass also offers a free membership that immediately gave us 20% off on the spot on everything that Cody did and any future jobs forever! Great service, Cass!

Rose L.

Extremely unreliable and dishonest. Call the Clean Plumbers instead! Cass was three hours late to the scheduled appointment to unclog the kitchen drain. They did 5 minutes of work and said it was fixed and billed me $200. They also told me the real problem that needed to be fixed would cost several thousand dollars and they'd like to come back to do that! Because they were so late I had to immediately leave for work and didn't see that nothing was fixed. When I called the next day and following day they would not return my calls. I called the Clean Plumbers who said it was a simple clog and there was no major repair needed and the problem has been solved. Now Cass has a collections agency and lawyers trying to collect for their (lack of) work. Could not be worse. Stay far away!

Kenneth L.

I called and asked for a quote to replace a Toilet Valve. I was told """"We give free estimates when we send the Technician out"""" I could not get them in until next day( 2 PM) but I decided to go w/o water because they offered a """"$75 Gift Certificate. This is copied from thier website : """"To redeem, simply give the Certificate's Number to our Cass Plumbing Service Tech, at the time of your first paid service call."""" The Tech came and quoted me $175 to replace a Toilet valve which took about 20 minutes .. I presented Certificate when he gave me bill and he told me I already had a 20% discount from the regular $223 price. When he realized it still would have been cheaper for me to use the $75 Certificate (would have been around $25 cheaper if $75 was deducted from $223... he started trying to calculate a new price in his head... throwing out numbers I told him to stop and i would pay... I was upset. This is a SCAM and Rip Off. Do not fall for thier """"Club"""" or the Certificate.(which I joined so Cert would be honored- Webpage said you had to join to use it) I could have done job but was afraid I might have broken pipe. I followed thier rules which are apparently made """"on the fly"""" as in the only rule is """"do not give the Cert Discount"""". I then asked if I could still get the $75 Gift Card - that was another option for the $75 Cert. Tech told me """"Gift card was figured in price"""" Nothing but a marketing Scam! Do not use these guys! They charge more an hour than my Mercedes Mechanic! Note - I had to come back and mention something I just realized. I had bought the parts to do the job myself. They were in the Bathroom. I just went to take them back to Home Depot and noticed that Cass even used my parts! They did not even provided the Toilet Valve that they charged me $175 to replace!

Joseph H.

service person arrived outside the 2 hour window given for service and was not professionl enough to call and let me know. needed to swap out a chipped enameled cast iron dual bowl kitchen sink with a dual bowl stainless steel drop-in kitchen sink that i purchased at lowes. the estimate was $600!!! he said he would need 2 people and 3 hours to do the job. i laughed and told him to take a hike. this company was referred by home advisor which makes me suspicious of them as well. my wife and 30 year old daughter put it in in 6 hours and it looks great. they have never done like work before but they can read instructions/follow them. that job should have been no more than $250 and one person could have done it in 2 hours. i definitely felt the service person was 'testing the water' to see if i was stupid enough to accept his initial bid. i wasn't! don't do business with this company.