Cass Plumbing

John W.

Cass plumbing is one of the worst company's I have ever had for service! They don't care when they make the mistake and don't do the complete job. My water bill jumped up to $311 when it runs $158. When I question them about their work a tech comes out and replaces a $2 gasket. I call them anout my water bill and the owner says because a tech came out to fix it it was a service call and that was free! I could not believe it! Poor customer service! They don't want your business !

Angela L.

Had the water pipe broke where the water comes into my home. Called Cass Plumbing on a Sunday. They did come out right away and the work they did was quick and very good. It took him about two hours to do the work. The bill was $427.84. While I understand it was a Sunday, thought the price was too high. The person doing the repair was very polite. Great service, pricing too high.

Bonnie D.

I had what I thought was a problem with my gas water heater. It's the only item in my home that is gas, so I am not as familiar with it as other items. Cass Plumbing was able to send someone out same day. John M. arrived on time and was able to resolve the issue quickly. He also gave me a thorough review for how the gas system operates and how the gas shut offs work, etc. I had already read the manual, but it was severely lacking. It turned out to be so simple it was a no-charge visit. It's rare these days to have a company that has employees that take the time like John did to help me out and explain things. Follow-up before and after the service call was excellent. I have already referred my neighbor to them. Great job John and everyone involved!

John A.

I had a drip in the cold water inlet valve under kitchen sink. I decided to call a plummer to repair rather than try myself. Cass plummer arrived and I informed him exactly where the leak was coming from. He looked at the valve and confirmed it was leaking. He simply tightened the screw on the valve and it was fixed. Surprisingly, I was charged $135. After plummer left, I called Cass Office to inquire how the charge could have been $135 when plummer was in my home max of 10 minutes to fix the leak. I was informed that I was charged the diagnostic charge of $185 but with a discount of $50 because I was a member. I stated that I had informed the plummer exactly where the leak was coming from and that he did not spend any time diagnosing. They said they would call me back but did not hear back from them.

John D.

I had three estimates to re-pipe my home, Cass came in substantially higher then all of them, however being that they were a preferred vendor with the remediation company assigned through insurance, I decided to try to work with them. I asked for them to honor their 11% price match guarantee I saw posted on their website, they told me they would price match, but they would not extend the 11% guarantee. Anyways, in the end insurance agreed to pay for the work as part of an existing claim so we agreed to use Cass. Pros: -Did the job in a timely manner, completed in 3 days. -Crew was friendly and respectful. Cons: -I was told everything was finished and when they turned the water on we discovered the soldered connections on both of ours showers were leaking and they said they would have to come back later to redo the work. -Two huge holes were dug in my hard and were never fixed, it would have been helpful if they at least put the dirt from the holes on a tarp for me to fill the holes back in rather then putting it all over the yard taking me hours to rake up. -They had to patch a large area of stucco siding from incorrectly drilled holes running the supply line into the house. -Found multiple scrap parts and food items left throughout the house and cigarette butts on the driveway. -The two plumbers assigned to my job told me they had only been with the company for 2 weeks, I would have liked a veteran plumber from the company overseeing the work. -Poor communication when requesting information prior to the start of the job.

Hsinhan W.

We appreciate the response time but the cost, really? $427 for 20 minutes of work! I am on business travel so my wife naturally freaked out when garage water heater pipe burst and spreading water everywhere. This is an external breakage so I can not imaging if the in wall repair would look like. It's normally $100 per hour is the going rate, so it's on the Saturday so you can double it should still be $200, min 1 hour + material should be $200+, Not $427. Doing business like this is not ethical, yes my wife agreed to the work, what is her choice on a Saturday. I hope you guys can sleep at night!

Jason K.

They responded after hours promptly and properly performed the job for the agreed-upon price. Employee was friendly and knowledgeable.

Duane E.

I called Cass Plumbing because they were close to my house, and had a high rating when I typed in """"best rated plumbers in Tampa"""" into Google. All I needed done was a simple kitchen drain unclogging. The plumber that came out used my wrench to get into the drain trap. He was done in five minutes, and charged me $200 for the job. This is supposedly after a military discount. I tried contacting them numerous times about a coupon they advertised with no response. I could have bought all the equipment necessary to do the minimal work the plumber did for $25. I will not use these plumbers again. Pick someone else.

Anh H.

We paid $750 for a half-ass job and a mess. DO NOT RECOMMEND this place for any type of service. Please do not waste your time and money. We own a home in Clear Water area, got back-up couple time and we tried our luck with Cass Plumbing. They quoted $750 for video and jet our pipe. We were out of town at the time so we could do nothing but trust Cass Plumbing for their service. After the technician came, he quoted us $10,000 to dig up and replace the pipe (that cost is not including re do the concrete). According to Cass Plumbing, we have cast iron pipe and it belly-up. THIS IS A BULLSHIT LIE. Only PVC pipe belly-up, Cast iron will either break or crack. We asked for the video to see what he saw and IT TOOK 4 WEEKS. We have to fly all the way to Florida and they still kept playing telephone for another 3 days. Tammy provides horrible service. We had to have another plumbing company come over for another video then found out a 5ft broken snake was left in the main line pipe which jammed everything. I tried to be fair and not assuming the snake is belonged to Cass Plumbing but very obvious they're not only fail to provide the video but also fail to jet the pipe for us. We reached out for Tammy one more time to let her know we're fed up with this scam. Surprisingly, she blamed the technician (cannot reach out for him for 4 weeks??). Of course, Tammy too rude to apologize and just hung up on us. Again? Please DO NOT WASTE YOUR TIME AND MONEY. They're fail at handling customer service and fail at accomplishing their job. They almost hot us into a $10,000 project. Totally a scam!!!!

Bill N.

Outrageous Estimate Had them come to provide an estimate. They were the 4th of 5 I was getting. The first four estimated 3-4 hours of work, all at about $100 per hour. Cass came and provided an initial estimate of $3250. In their defense, the person told me not to gag. When I told him I wasn't interested if it was anywhere near $1000, he hemmed & hawed with much silence. I asked him to leave for wasting my time. Are they just trying to find an unaware customer willing to pay such bizarre costs? You should check around and never pay more than $100 per hour for a licensed and insured plumber. They wasted my time.