Casco Plumbing and Well Pump Service

Don R.

Really impressed at first. They have incorporated technologies to mage processes but execution of these are lacking, ie wrong tech name provides in text . Tech/plumber did not explain or provide beak down of charges. Took too long with the install (2.5 hours) for maybe an 1 hour job. I provided feedback prior to submitting this review giving them a chance to address and correct the issue. I Mercer heard back. Their charges/rate is high but the quality is not.

Maria W.

I called Casco and the lady who answered the phone was very professional and attentive to my concern!!
Jason Taylor , the plumber that came over , was very nice, knowledgeable and very knowledgeable.
They gave me a quote when he told me he would.
Highly recommend the company,

Mike D.

Jeremy is their best plumber!

Called and set up an appointment with a specific plumber and specific equipment. The lady scheduling the appointment gave me a 5 hour window, noon to 5 PM, but said the plumber I asked for would probably be closer to 1 PM. At 2:01 PM I received an e-mail telling me the plumber had been dispatched and I could track him via their software, which put him in Marshall and said he'd be 46 minutes to arrive. I called Casco again at 3:35 asking where the plumber was. The man who answered the call seem to be bothered I was calling and brushed me off telling me to check the software on my PC because the time was obvious wrong. I rechecked the software which said the plumber still in Marshall. The plumber I asked for arrived at 5:06 in the afternoon, without the specific equipment I'd asked for. He had to go to another location, thank God it was local to get the equipment. Jeremy diagnosed the problem and did his usual good job. I highly recommend him to anyone. The ""office staff"" at Casco is very unprofessional and I will highly recommend that anyone asking about Casco go elsewhere because of it. They have become my 2nd or last choice.

Hazel S.

No idea if prices are in line with other plumbing companies in the area, but Casco was easy and professional to deal with. Jared went above and beyond trying to identify a leak. He was clear in his explanations, completed the job as promised, and left the area tidy. Would not hesitate to use Casco again.

Steven M.

Good business. Highly recommend. On time knowledgeable staff! Have not had a bad experience.

Chris L.

We had Jeremy out to finish the rough in plumbing for our basement bathroom. After we pass inspection and get drywall up he will come back and place the fixtures. This is all included in 1 price. I'm doing our plumbing research I obtained several quotes. Casco was not the most expensive and not the cheapest but I felt most comfortable with Jeremy and the fact that I knew what the end price would be. Jeremy answered any Questions I had while he was working, cleaned up, and was very professional. I look forward to getting the fixtures set and would recommend Casco to anyone! They drive ambulances which is awesome too!

Ray H.

Jason was competent. Diagnosed the problem quickly and had the needed part installed the next day in spite of having to work very late. Our water heater is working fine now.

Kevin J.

Had issue with running toilet that changed into a full on replacement of the toilet due to the flooring being damaged. Casey was very knowledgeable and answered all questions and gave me a couple of quotes, depending on whether I wanted to replace flooring, prior to installation (Which I was not prepared to do), or have phlange lowered to the concrete slab to mount the toilet properly there. Figured I'd go the latter route which required jack-hammering down a bit. Accepted the quote given which seemed okay considering how involved the project sounded like it would be.

Whole job ended up taking about 2 1/2 hours, which included the installation of the toilet I had purchased (Model I bought recommended by Casey). Job cost $900 and I had a bit of ""Buyer's remorse"" seeing as that seemed pricey for such a short amount of time spent, and called and bickered a bit, BUT after further review.... the job was done as I requested for the price quoted and Casey was very professional and answered every single question I threw at him. Also went above and beyond in cleaning up wax that had spilled all over from a damn wax plug-in air freshener that was left in the bathroom, and he spent time scraping up rug tape that had fused to the floor (Didn't ask him to, he just did it...)... The original quote had this task stretching over two days and Casey was able to perform the task in such a way that he was out in less than a day... So I guess I have little to complain about when I look at it like that. My apologies.

Bottom line is that you might pay a bit more, but you get the service you pay for and a little piece of mind that the job is being done right, and CASCO backs their work with a good warranty. Would say its like taking your car to the dealer instead of paying less for a random mechanic...

Cheryl B.

Casco Plumbing has served all my plumbing needs for the last 3 years. They have been amazing. Very efficient, knowledgeable and extremely polite and helpful. Today they sent Matt to our house to check our sump pump and he was extremely helpful. He did extra work without a charge. I will never use any other company for my plumbing needs. If you need any job big or small this company should be on your speed dial. They are honest, knowledgeable and very competent.

D T.

I will give negative review if there is such option. This company totally rips people off, at least double of what others charge.

Stay away from this company.