Cascade Electric

Ngoc P.

Bad service. They took my money $1093 dollars. I never finish their job. The worker only come for 1 hour and charged $1093. We have to call different company and got fix for $250 dollars. You need to pay me back or I will report the BBB

Reliable C.

I was recommended to this company by another professional so I had no knowledge of this company prior. I would not recommend this company though for multiple reasons. A few of these reasons consist of their wacky 3 types of service... 1. Emergency (when we feel like it or a spot opens up) 2. Expedited (2-5 days as we see fit in our schedule) 3. On the books (7-10 days from when you call.) Of course all three of these types of service consist of different costs and a credit card is required on file before anything is done, with no quote or knowledge of the final cost until they charge your card!! So ok Emergency it is.. then 48 hours later no response, lets move to expedited since it doesn't appear to be an Emergency.... Wait, Wait, Wait!! Finally, Bob, the owner is extremely rude. How he stays in business is beyond me. He could learn to take some customer service classes since he clearly has taken the electrical and plumbing side. We received service costing us thousands of dollars and it still is not fixed. If he finally fixes it, because you know him coming out is reliant on his schedule, then I will never do business nor recommend this company again. Beware when you are desperate regarding your plumbing and electrical in your home. It is okay to be picky and do some research instead of going with the first guy who says he can help you.

Ernie W.

Ernie W
I needed a licensed electrician to fix some reversed polarity issues and a bad GFIC outlet to satisfy a home inspection on a house my wife is selling in Kelso. I called Cascade on Saturday and spoke with Bob. He got on his motorcycle and was at my house in 20 min. The repairs were completed quickly, friendly and with a high degree of professionalism and at a very fair price. I also got some good advice on some plumbing issues I wasn't sure about. I highly recommend Cascade Electric to everybody and I plan to use them again for the plumbing problem. Sheena was very helpful in discussing the plumbing and arranging a time and day to take care of that issue also. Thanks Bob and Sheena!

Mark C.

Worst customer service ever. One
star is too high for this company. They accepted a contract from American home Shield to install a JennAir range. We called when the range was delivered. And I did ask about coming out today, which they could not do and that is understandable. But they refused to give us a day and time that they would do the install. Best we got was ""I'll call next week sometime when I am in the area"" . After complaining about them to American Home Shield, they decided that they were not qualified for the install. Just like other recent ratings from Brett W and Jordan S. Do not use these rude people.

Jordan S.

Very unprofessional and rude, would not ever do business with them in kelso. Don't bother

Brett W.

Been waiting about a week for our appointment today.
Was given a guarantee arrival time of 10-2 to access our plumbing needs and never showed up. My wife called to be told their technician had to go to a separate emergency for a family without water. We were never called or alerted they would not be showing up to our appointment. They only offered to reschedule us with our already booked schedule. Yea we will reschedule; with another company!

Stuart P.

I called Bob with a plumbing issue with my tenants toilet. They were great coordinated with my tenants and made the problem stress free for me. I had called other plumbers and was told it would get fixed just to never hear from them again. I will call them first next time. Thanks Cascade

Mike P.

I called about a problem with the flow of my water last Friday. Spoke with Bob. Never set up an appointment with him and he showed up at my house unannounced on Monday. I of course was not home. He called me 16 times back to back within a 15 minute period. I was in class for work so I could not answer. Today he has called me a total of 14 times. So a total of 30 calls in less than 24 hours. I told him that I could not talk because I was in class to which he replied to give him a call when done. He then proceeded to call me again a few more times. I'm over it. I'm writing a report to the BBB and I have blocked his phone calls. If he shows up at my house again, I will file trespassing charges or will let me dogs handle him. I already gave him a warning.

I will be using a different contractor. Avoid unless you like being harassed.

Reneedalady S.

I needed a plumber immediately due to an unidentified leak when the water to our house was turned on at the street. Bob answered and was very knowledgeable and efficient with time, giving me realistic parameters for his availability. I was then transferred to Sheena in the office where she kept me aware of the progress. By the end of the same day, I contacted them, my plumbing issue was diagnosed and solved. I'm very pleased. Thank you so much!

Rick C.

Heard they did good work but could not get past Bob'a rudeness and lack of customer service skills to inquire about obtaining services.