Casaletto and Sons Plumbing & Heating

Jennifer A.

My tenant's bathroom sink was leaking - a lot! I do not have a plumber whom I know personally, but Tom came highly recommended by a few friends we have in common at various ski houses. Plus, with so many positive Yelp! Reviews ...
Tom was incredibly responsive and despite having a booked schedule, managed to squeeze my job in. He is professional, knowledgeable, a great communicator, and has an easy going disposition --- which in my experience can be a challenging combination of positive traits that isn't always easy to find.
He came out as scheduled, took a look at not only the sink, but also had to move some ceiling panels in the basement (not an easy feat to access) to diagnose the issue. Within just over an hour, my tenant's sink was fixed and the area Tom worked in was cleaner than how he found it. His rate was completely affordable. He also gave some additional advice regarding updating my home's plumbing for the future.
I would highly recommend Tom for any / all plumbing needs. Highly.

Ryan C.

Tom was great, quick, and friendly. He will definitely be my go-to the next time I need a plumber.

Chuck S.

I have used a couple times this past year. Always reliable and on time and wearing a mask. Very helpful not only in fixing the problem but also in answering my related questions. And reasonable rates. I've use several plumbers in the past few years this is my favorite one.

Richard L.

Fast, fair knowledgeable, reasonable prices....in and out in 2hrs and the leak was fixed!

Adam B.

Tom has been our plumber for more than 5 years. He was recommended by a friend and now we recommend him to our friends and others in our small condo association.

He has worked on our gas hot water heater, gas stove and numerous faucet, toilet and dryer issues.

He is a great communicator, arrives on time, does the work and cleans up afterwards. Tom's goal is to make sure the job is done right. He always answers my numerous questions.

My wife and I are extremely grateful for the work he has done over the years. He gives us peace of mind whenever he resolves an issue (which is always)!

I highly recommend him!

Justin G.

Tom provided amazing service. He was in touch before the appointment, asking good questions and providing updates on his arrival time. Always very friendly, including offering some tips for around the house that were appreciated by first time home owners.

We contacted Tom about fixing a mostly blocked train and replacing the valve in the shower. He was able to do both in a timely manner and the new valve looks (and works!) great.

Kris E.

When our very old three-knob shower faucet began leaking into the kitchen below, I searched for a local plumber and called Tom. He answered immediately, listened to my explanation, and asked for a photo of the leaking faucet. He told me he would return my call later that night, since he was in the middle of another job. He called back as promised, said he could order parts to rebuild the faucet, and we set a time for him to come to do the work a couple of days later (this was not an emergency, as there was no leak when the faucet was turned off).

On the agreed day, he texted ahead and showed up on time. He was friendly, courteous and careful in our house, answered questions and explained things clearly. He got right to work and gently moved a few of our things out of the way in the bathroom. He was careful, not hasty, and clearly had plenty of experience with old hardware.

Most importantly: he successfully rebuilt the old faucet in a couple of hours, and it works like new without a leak to be found! He also made some friendly recommendations about how to keep our other out-of-date bathroom hardware going for a few more years.

Thanks a lot, Tom! Highly recommended.

Meg M.

Tom was very responsive to my inquiry. He was able to fit us into his schedule very quickly. He arrived when he said and was able to fix this issue quickly. He also was able to identify another issue and fix it then as well.

I would definitely use him again.

Ann H.

Tom was on time, professional and honest. He estimated it would take 4 to 5 hours and was done in 4. He advised us on our old and deteriorating plumbing. We were already aware we needed a redo. He could have told us it needed to be done right away, instead he found the immediate problem and made a repair that gives us time to prepare to redo the whole bathroom. Instead of selling us on any one contractor he named one he works with but advised us to get at least three quotes. He is not the cheapest plumber out there, but he is worth the money.

Matthew C.

Tom told us that he could fix our specific model of boiler, but when he came he spent a day and a half on the phone with tech support for the manufacturer and told us in person that he'd never worked on unit like this before. His final charges were almost three times his initial estimate. Not only that, but he went ahead and installed other parts that he didn't ask us about beforehand or satisfactorily explain the need for (and pf course charged for). To top it off, less than three months later we had further problems with the boiler (seemingly related to the pump and valve the Tom had replaced). As we had water pouring out of the boiler Non-Stop and flooding our basement we had Tom back - to his credit he came within a day, this star 2 - but he claimed this was a completely unrelated problem and charge us almost another thousand dollars to fix this new issue, along with a few additional parts that he didn't clear with us before installing. I've just got my fingers crossed we're not going to having more problems with the boiler. I can be sure of this, I won't be calling Tom again, at this point I do not trust him.