Casaletto and Sons Plumbing & Heating

Ann H.

Tom was on time, professional and honest. He estimated it would take 4 to 5 hours and was done in 4. He advised us on our old and deteriorating plumbing. We were already aware we needed a redo. He could have told us it needed to be done right away, instead he found the immediate problem and made a repair that gives us time to prepare to redo the whole bathroom. Instead of selling us on any one contractor he named one he works with but advised us to get at least three quotes. He is not the cheapest plumber out there, but he is worth the money.

Matthew C.

Tom told us that he could fix our specific model of boiler, but when he came he spent a day and a half on the phone with tech support for the manufacturer and told us in person that he'd never worked on unit like this before. His final charges were almost three times his initial estimate. Not only that, but he went ahead and installed other parts that he didn't ask us about beforehand or satisfactorily explain the need for (and pf course charged for). To top it off, less than three months later we had further problems with the boiler (seemingly related to the pump and valve the Tom had replaced). As we had water pouring out of the boiler Non-Stop and flooding our basement we had Tom back - to his credit he came within a day, this star 2 - but he claimed this was a completely unrelated problem and charge us almost another thousand dollars to fix this new issue, along with a few additional parts that he didn't clear with us before installing. I've just got my fingers crossed we're not going to having more problems with the boiler. I can be sure of this, I won't be calling Tom again, at this point I do not trust him.

Emily S.

We recently bought an old house with many problems. After noticing a missing valve off our laundry plumbing and a leaking valve along the same line, we gave Tom a call.

Tom was very professional- he explained his hourly rate and asked for pictures of the valves to ensure that he arrived with the necessary parts. As it wasn't an emergency, he scheduled us for a few days later. An opening came up sooner and he asked if we'd like that instead!

He arrived on time and, after asking some diagnostic questions, got right to work. The job took him as long as he stated it might and his costs were reasonable. He had some time afterwards and looked over some additional concerns we had. Couldn't have been happier! We'll definitely call him again if needed!

Chenchen L.

I have contacted a couple company but no one really responded but Tom. He came to check my heat really fast after I called and offered a great help. Super helpful!

Amy H.

Tom returned our payment and asked us to pay what we thought the job was worth. He was very professional in his response to our complaint and at this point I would highly recommend him as a trustworthy plumber.

Peter V.

Tom's company has been very helpful making fixes to an old boiler that was converted from oil to gas many years ago. He has all the tools and knowledge to be able to diagnose and fix problems fairly quickly. He is very pleasant to work with and good at explaining the potential causes of problems. One time he replaced several parts that an inexperienced Winters plumber installed poorly and another time he determined a problem with week pressure on the gas line was making it hard for the heat to start up and helped me get a utility worker to come over and replace a leaking connection on the gas meter.

Ron V.

I called these guys regarding a low pressure shower head. I thought it was not calibrated correctly and asked for some help. The owner was busy and needed a day to come out but provided me with perfect advice over the phone which solved my issue. It is hard to find good advice that's free and this guy really helped me out!

Kevin M.

It was a wonderful experience having Tom work on a few small plumbing jobs around my parent's 1970s home. He was very professional, honest, and upfront regarding the costs of the job. I sent Tom a service request through Yelp's message system and he was able to respond within hours to my request and schedule a timely appointment. I had a multitude of issues with my 1st floor half bath and 2nd floor full bath including two slow flow toilets, one leaking shower faucet, and one broken sink faucet. On the day of the appointment, Tom arrived on time, was quick to evaluate the situation, and provided me with a game plan/estimate and options for quick fixes vs long term fixes for each of the problems. I was content with each of the fixes he made. Along the way, Tom provided me with some future home improvement project suggestions to better maintain the home. He provided me with a clearly written receipt of the jobs he performed and the cost of the supplies. It was a pleasure having him work on the home and I would not hesitate to recommend him to others.

William H.

Tom responded within hours to my inquiry, and scheduled time on his weekend to look at a leak in my second floor bathroom that was causing water damage. Even though we only scheduled an evaluation, he was able to apply a patch that fixed it until he was able to come back for a full repair. Tom answered all my questions, provided proof of his licensure and insurance at my request, and did the work I requested at the rate he quoted. Tom was professional, courteous, and straightforward, and I highly recommend his services!

Michael T.

Tom has always done a great job at my house with big and small jobs. He is responsive, professional and very clearly knowledgeable. I feel much better now that I ""know a guy"" that does good work at a fair price. I don't plan on hiring anybody else for any of my plumbing needs.