Casaletto and Sons Plumbing & Heating

Kris E.

When our very old three-knob shower faucet began leaking into the kitchen below, I searched for a local plumber and called Tom. He answered immediately, listened to my explanation, and asked for a photo of the leaking faucet. He told me he would return my call later that night, since he was in the middle of another job. He called back as promised, said he could order parts to rebuild the faucet, and we set a time for him to come to do the work a couple of days later (this was not an emergency, as there was no leak when the faucet was turned off).

On the agreed day, he texted ahead and showed up on time. He was friendly, courteous and careful in our house, answered questions and explained things clearly. He got right to work and gently moved a few of our things out of the way in the bathroom. He was careful, not hasty, and clearly had plenty of experience with old hardware.

Most importantly: he successfully rebuilt the old faucet in a couple of hours, and it works like new without a leak to be found! He also made some friendly recommendations about how to keep our other out-of-date bathroom hardware going for a few more years.

Thanks a lot, Tom! Highly recommended.

Meg M.

Tom was very responsive to my inquiry. He was able to fit us into his schedule very quickly. He arrived when he said and was able to fix this issue quickly. He also was able to identify another issue and fix it then as well.

I would definitely use him again.

Ann H.

Tom was on time, professional and honest. He estimated it would take 4 to 5 hours and was done in 4. He advised us on our old and deteriorating plumbing. We were already aware we needed a redo. He could have told us it needed to be done right away, instead he found the immediate problem and made a repair that gives us time to prepare to redo the whole bathroom. Instead of selling us on any one contractor he named one he works with but advised us to get at least three quotes. He is not the cheapest plumber out there, but he is worth the money.

Matthew C.

Tom told us that he could fix our specific model of boiler, but when he came he spent a day and a half on the phone with tech support for the manufacturer and told us in person that he'd never worked on unit like this before. His final charges were almost three times his initial estimate. Not only that, but he went ahead and installed other parts that he didn't ask us about beforehand or satisfactorily explain the need for (and pf course charged for). To top it off, less than three months later we had further problems with the boiler (seemingly related to the pump and valve the Tom had replaced). As we had water pouring out of the boiler Non-Stop and flooding our basement we had Tom back - to his credit he came within a day, this star 2 - but he claimed this was a completely unrelated problem and charge us almost another thousand dollars to fix this new issue, along with a few additional parts that he didn't clear with us before installing. I've just got my fingers crossed we're not going to having more problems with the boiler. I can be sure of this, I won't be calling Tom again, at this point I do not trust him.

Emily S.

We recently bought an old house with many problems. After noticing a missing valve off our laundry plumbing and a leaking valve along the same line, we gave Tom a call.

Tom was very professional- he explained his hourly rate and asked for pictures of the valves to ensure that he arrived with the necessary parts. As it wasn't an emergency, he scheduled us for a few days later. An opening came up sooner and he asked if we'd like that instead!

He arrived on time and, after asking some diagnostic questions, got right to work. The job took him as long as he stated it might and his costs were reasonable. He had some time afterwards and looked over some additional concerns we had. Couldn't have been happier! We'll definitely call him again if needed!

Chenchen L.

I have contacted a couple company but no one really responded but Tom. He came to check my heat really fast after I called and offered a great help. Super helpful!

Amy H.

Tom returned our payment and asked us to pay what we thought the job was worth. He was very professional in his response to our complaint and at this point I would highly recommend him as a trustworthy plumber.

Peter V.

Tom's company has been very helpful making fixes to an old boiler that was converted from oil to gas many years ago. He has all the tools and knowledge to be able to diagnose and fix problems fairly quickly. He is very pleasant to work with and good at explaining the potential causes of problems. One time he replaced several parts that an inexperienced Winters plumber installed poorly and another time he determined a problem with week pressure on the gas line was making it hard for the heat to start up and helped me get a utility worker to come over and replace a leaking connection on the gas meter.

Ron V.

I called these guys regarding a low pressure shower head. I thought it was not calibrated correctly and asked for some help. The owner was busy and needed a day to come out but provided me with perfect advice over the phone which solved my issue. It is hard to find good advice that's free and this guy really helped me out!

Kevin M.

It was a wonderful experience having Tom work on a few small plumbing jobs around my parent's 1970s home. He was very professional, honest, and upfront regarding the costs of the job. I sent Tom a service request through Yelp's message system and he was able to respond within hours to my request and schedule a timely appointment. I had a multitude of issues with my 1st floor half bath and 2nd floor full bath including two slow flow toilets, one leaking shower faucet, and one broken sink faucet. On the day of the appointment, Tom arrived on time, was quick to evaluate the situation, and provided me with a game plan/estimate and options for quick fixes vs long term fixes for each of the problems. I was content with each of the fixes he made. Along the way, Tom provided me with some future home improvement project suggestions to better maintain the home. He provided me with a clearly written receipt of the jobs he performed and the cost of the supplies. It was a pleasure having him work on the home and I would not hesitate to recommend him to others.