Carter's My Plumber

Scott B.

We found and called Carter's My Plumber after another company charged us several thousand dollars to replace part of our main drain but it was still clogging up. Carter's sent out Sean, and I can't say enough great things about him! He is the unicorn everyone wants in any kind of tradesman: Totally reliable, extremely knowledgeable, excellent communicator, punctual, completely honest, fast AND thorough, patient, professional, honest, friendly - basically all the good things. He not only listened, he asked good questions, and encouraged us to ask more. He texted videos of the work he did (scoping the line) right after he was done so we could decide what to do right then. Sean is a rare breed who clearly takes pride in his work, and IMO sets the example for everyone regardless of what we do. We never once felt like we were being conned into paying for additional unneeded services. I RARELY write reviews for anything, but this guy and the company have more than earned this.

Linda T.

Used Carter sever times. Have aways done fine work at a fair price. They stand behind their work and ensure the customer is satisfied. Brad is top notch and we'll always request him when we need service.
Dave T.
Carmel, IN

Hanna W.

Highly recommend Sean Mooney of Carter's My Plumber. We had some ongoing floor drain issues (that were not staying fixed). A friend referred us to Sean, and we are so happy with his work. Extremely thorough, knowledgeable, and service oriented. Very reasonable price. Ours was a drain issue--older home (built in 1947). But I now plan to call them for everything. Their service level was super impressive from the call back by Tonya (after business hours) to the work by Sean. I haven't seen this level of service in a very long time!

Kim B.

I called Carters to schedule appointment and the gentlemen that I talked to was very pleasant. The appointment was schedule for same day and Brandon arrived in mask due to Covid he was very professional and informed me of what he was going to do. The repair was quick and problem was fixed so if I have any other plumbing issues I will use them again.

Lora S.

Didn't fix my issue. I fixed it my self. Save your money. They were to set up our new washer dryer, but didn't remove the bolts that hold the drum to the washer in place. They could of broke our new washer.

Larry L.

We needed our garbage disposal and the plumbing under our kitchen sink replaced. The technician stated that he didn't have piping on his truck to complete the job and that he would have to charge me for him to get the piping. The technician was professional and courteous. It's absurd to think that a plumbing company would have to buy piping to complete a plumbing job and even more absurd that they think it's okay to charge their customers to buy the supplies necessary to complete a basic plumbing job. DO NOT RECOMMEND!

Sarah C.

We we referred to Jody and Carters My Plumber from another plumber who wasn't able to work on my home water lines. The office has been pleasant and understanding since my calls started in December. We formatted a plan for the leak, he added a military discount and we were so happy with the work. The employees were great and kept in close contact all day. They stayed and helped me do the application for the credit card through syncrony which is a wonderful card. The interest rates are better than I've ever seen for a home credit line. We got a 9% apr until paid off but they have no interest for 18 month option and others around 3% and 5%. The plumber stayed and texted and emailed all the photos without me even having to ask.

They work was done in less than a day which was wonderful and we are so happy happy we shopped around for quotes for an entire week. They were weren't the lowest (which was a small small shop) but they were runner up and we are so happy with our decision.

We received a thank you letter (hand written ) for our business with a Valentines Day gift card to Starbucks. it's the small thing and this company knows it!

Keep up the great work Carters My Plumber.

Daniel B.

The short version is that Carter did work that I did not agree to and then charged me more than $100.00 over market value for the work that I didn't agree to.

I needed to replace a leaking delta cartridge on my bathtub faucet. I called Carter to take off a ring that covered the cartridge because it was stuck and I could not get it off. I had already replaced the shower head and bathtub faucet. Due to me applying too much force when trying to remove the ring, the valve started leaking as well.

Carter would not even entertain a quote until they sent someone out and would charge around $30.00 just to look at it. I was not home when the plumber arrived and my wife speaks limited English. I spoke with the plumber over the phone before he arrived and explained what I had done so far. He told me that he would need to replace the valve and that he would need to cut a hole in the wall behind the shower to access the valve.

The issues start here. He quoted me $857.00 to replace the valve and roughly $100.00 just to place a panel over the hole he planned to cut. I asked his how much I owed him for coming out to give the quote and he asked how he can get it taken care of today. I told him that he would need to lower the price to around $700.00.

He offered $722.00 for the service and the same price as before for the panel. I told him that I did not want the panel and then he says that the price will be $770.00 if I do not want the panel. So the panel was $100.00 if I wanted it, but if I didn't it would only take off $50.00. I asked him about it and he took the price back down to $722.00 without the panel.

At this point I already didn't trust him, but I needed it done and I was running out of time to talk on the phone, so I told him to go ahead for $722.00.

When I returned home that evening I went to finish the bathroom and put my new handle and new cartridge onto the new valve that he had installed. I found that he had removed the new shower head and bathtub faucet that I had just bought and put in his own from his truck. My wife then tells me that the plumber told her to return all of the new trim and cartridge that I had purchased to wherever we bought it from.

The plumber never mentioned anything about replacing the trim on my shower. I expected a replaced valve and for him to remove the ring around the cartridge that was it. I now started to understand why the service was so expensive, but it still seemed high for just bathtub+shower trim and a valve.

So, I got quotes from three separate companies of varying sizes to do the exact same work that was done by Carter even though the work they did was not what I asked for. The highest quote I received was $600.00.

So on top of lying about the service that they were going to provide, they also charged over $100.00 more than market value for their service after trying to charge me over $200.00 more than market value.

I have tried talking to them and spoke over the phone multiple times and they act apologetic, but refuse to acknowledge any wrongdoing and offered to come back out and put my trim back on and put a panel in without compensating me for paying for the whole trim package that I didn't need. The person I talked to about the service tried to imply that he could not buy only a valve and that the only way he could get a valve would be in a kit that included the trim, which would be a flat out lie.

I suggested that they cut me a check for $150.00 (which would make the total $572.00 which is close to the highest quote I received for the work I didn't want) and that they would not have to do anything further and they called back and offered me $30.00. I refused and he told me that we would have to go through the better business bureau to arbitrate further.

This has been a lesson for me not to give in to sales pressure and to ALWAYS get more than one quote. It has been 17 days since the service was performed and I have not gotten any resolution for my issue.

It's bad enough to add on extra services, but to overcharge for it as well truly shows their arrogance.

Mad D.

Whoever drives truck number 111 Should Not drive anymore for your company. Not only he's dangerous but he text and drive at the same time. Saw him cut off numerous people and then he started tailgating people when they honked at him. He would often hold his phone up like he was videotaping or taking pictures of people that took offense to his driving.

Marilyn R.

Brandon came to my house today and fixed the drain clog in my bathtub and installed new fixtures. Bless his heart, he even had to get into my crawl space!! He is a very nice gentleman! I would highly recommend this company!!