Carson Plumbing

Heather D.

Company is a fraud. Marc showed up and charged a service fee telling me one thing for water heater and then tried to charge another service fee to come back and give me an estimate...for the exact same water heater. When I confronted him, he changed his story once again to try and make it fit for the home warranty guidelines. When I confronted him on it, he got scared and hung up. This is a scam. Get everything in writing from company if you're forced to do business with it, take pictures of him and the arrival time and keep voicemails. I'm starting an investigation for a class action lawsuit against his company and warranty and will be reporting his company.

Jack K.

You see a lot of 1 star and 5 star reviews for Carson Plumbing, and I think both are correct

One star reviews are because of a lack of responsiveness - many people set up appointments through their home warranty company, and no one showed up. I also set up an appointment through my home warranty company to fix a leak, and no one showed up the first day.

Having then gone and read the reviews on yelp, I called up the next day and confirmed several times to ensure that someone would show up that same day. Mark came by our house and he was extremely nice and went the extra mile to help identify and fix the issue - I think the 5 star reviews were accurate for when the plumber showed up.

So if you have Carson plumbing assigned from your home warranty company, I would call several times that day, up to the appointment time, to ensure they do show up. When they do, I think you will be pleased with the service.

Melissa K.

On Sunday our kitchen sink got clogged. On Monday morning I called my home warranty to make the claim. Their automated system assigned Carson Plumbing. I never heard from them and then when I tried to call them after the 24 hour response window had passed, with the phone number First American gave me, a voice mail answered that didn't even say who they were and not only that, but the VM box was full and could not take any messages. I lost a whole day by thinking the ""system"" of the warranty company would work and that the company would call me. If they don't wan't to do work for the warranty company then, cancel your contract with them. If you don't have any openings at least call so the customer knows to get someone else. Simply not responding is the extremely unprofessional and rude!

Mike J.

Carson Plumbing deserves NO stars! Horrible company! The are unprofessional and unreliable. This company did not follow up on their service call to my house for 2 weeks. They do not return phone calls or text messages. In my opinion this company should not be used for your plumbing needs. In my opinion Carson Plumbing is the worst plumbing company ever!

Derek S.

I had an issue with a plumbing leak in my upstairs bathroom three days after moving into our new home. My home warranty company covered the issue and contacted a different plumbing company who failed to contact me to inspect the issue. This occurred for approximately two weeks until the warranty company cancelled this company and gave the request to Carson Plumbing.

Mark contacted us within an hour of getting the request and came to our home the next day. He made an assessment and ordered parts as needed. He showed me an improper patch that was likely done by the previous owner to hide the fact that our upstairs fiberglass tub needed to be replaced. Mark took pictures that we could then use as evidence as we pursue legal action against the seller. Mark even stated that he would be willing to provide a statement to our attorney if necessary. While i hope we don't have any further plumbing issues, but if so i won't hesitate to contact Mark and Carson Plumbing.

Lisa R.

Wish I could give 0 stars! Like the other reviews say they are useless and a waste of time!The insurance company sent this company to my house to fix a water heater that was flooding my garage. He showed up the first day as promised and took a check for $65 from my wife for a service fee and then promised her he would be back tomorrow to install the new heater. Needless to say he didn't show up and after 4 phone calls he finally had the guts to call me back and say sorry he was busy. I have now been without hot water for 4 days and have again been promised it would be taken care of tomorrow.
If your insurance company tries to send these clowns out to your home please refuse and hopefully you get a better company than I did

Lottie C.

First American sent this contractor to repair my plumbing issues. I was leery based on his reviews. But, Mark was fair, competent and professional with me! He resolved my issues (hassle free). He even looked at additional issues he wasn't being paid to repair. I'm thankful he was the plumber my warranty company sent!

Ari C.

Mike was incredibly helpful and reasonably price. Went above and beyond in dealing with my issue and the warranty company

Cynthia S.

Terrible service. My homeowner insurance company sent these guys over - really terrible.

First very difficult to communicate with. They feigned to not understand when they didn't want to do the right thing.

Second he did not come at the time they were scheduled to show up. It was a 4 hour window. After much insistence as I had missed a office meeting to be available for them to show up they showed up 2 hours after the original window, sat idly in car for over 45 minutes before everntually walked into the house only for them to look at the faucet in question and have to return again. He fixed the original problem the second visit, but created a new one problem, something that he says he can't (won't) fix and now my homeowner's insurance company is saying is not covered in my policy and that I should hire a handy man to fix what their plumber broke.

Terrible plumbers do not use them - if you insurance company says these guys are coming, ask for someone else.

James K.

I have to say, my reviews are exactly the same as all others, but I'm just going to write anyway. I had an issue with some clogs in my pipe so I called my home warranty company and unfortunately they hired these guys. First off they didn't come on time, and instead of asking for where the issue was they asked how are we going to pay. They don't take credit cards either. Also without properly assessing the issue just said they need to remove the toilet. WHAT! Unprofessional from the get go. I called up my warranty company and told them never to send these guys over.