Carson Plumbing

Wesley B.

Wow, I had an almost identical story to Jane R., on this feed below.

First Home Warranty gave us no choice and we were stuck with this company. I paid the deductible ahead of time thinking that this would expedite the process. WRONG.

Mark never answered his email or phone once (I had to *67 him to get a hold of him). 5 days past the requested start date he shows up to fix a pipe leak. He refused to look at the leak and said he was too busy to start that day. Mark also refused to give a start date saying he'd ""look at his calendar""

Mark is inconsiderate, lazy, and morally inept. Do not work with this company.

William P.

I can just copy and paste from other reviews of this terrible company. The only reason we went with Carson Plumbing is because they were assigned to us by First American Home Warranty. They're do-nothing time-servers who show up to get paid under the warranty agreement - that's it.

And yes, as others mentioned, they don't take off their shoes. They left dirty water on the bathroom floor and couldn't even be bothered to wipe their hands. Absolutely awful service from an awful company. Avoid them even if - especially if - they're assigned by your home warranty (which is also probably, like ours, a scam that covers and reimburses nothing).

It didn't occur to us to check who the warranty company was sending. Lesson learned: always check, evaluate, and verify every third-party referral.

Cole H.

We have had a problem with our water pressure since we moved in to our new place a month ago. It has been extremely painful to take showers because of the pressure, and the water wasn't staying hot very long. The problem was with the shower head (it was really old). I tried everything I could to take off the old shower head but it was rusted and stuck on there. Mark from Carson Plumbing came over today to take a look at it and he fixed the issue within 10 minutes. Mark was extremely friendly and professional. Thank you for helping us!

Michael T.

Carson plumbing was called to my house for water heater replacement by the home warranty company. He replaced but added $400 more in costs and blamed it on permits. It looked exactly the same as when he put the new one and he also put it slanted. What the heck?

I would have not called him with his reviews only be 2 stars. Ask for a different company.

Jane R.

The only reason we went with Carson Plumbing is because they were assigned to us by First American Home Warranty (which also sucks btw). Mark came and to be honest he was very patronizing and had threatening demeanor.

He added on hundreds more for a job that was supposed to be covered by warranty. Then I asked him to look at my sink and said it was a clog to be snaked and we found out it was something else, he took the $75 just to inspect the sink and did not fix the problem stating he did not have time. Also after he left I noticed a water leak in our sink. Sigh.

If you get assigned to this contractor I urge you to switch before its too late and if you ever hire these guys, just make sure they don't step all over you.

They also do not take off their shoes!

Miriam G.

The plumber was sent to us by our home warranty company. He knew what the problem was with the water heater as we reported it on the information requested. When he arrived he looked at the problem and said yes, it is the T&P valve. Duh, we knew it as the water was leaking from it and that 's why we contacted the home warranty. Well, Mark did not have the part and said he will come back. Fast forward 2 days later, I had to call him to find out what was happening and this was after 4 days of no hot water in the bathroom. He made a report to the home warranty company that he has to modify the system that would cost $150 which is not covered on our policy. All we needed was the T/P valve replaced, we got the part from Home Depot for $14 and installed it ourselves. He called us several days later and ask if we want the job done and my husband told him not for $150. Mark then asked him ""how much are you willing to pay."" What a SCAM. We've had the water heater for 10 years and did not have the pipe that Mark wanted to add. We could go to Home Depot and attached the pipe ourselves, just an overflow part. We spent $75 co-pay for someone to tell us yeah it's the T/P valve which we already knew before hand. Do NOT use this unethical person trying to gouge unsuspecting people. Wish I could give him a minus rating.

Bonnie L.

I have been waiting all week for this plumber, assigned through my First American HOme warranty. Looks like another person has been waiting all day as well. Supposed to have been here between 9am and noon today. I have called many times and repeat the same information. My water has been turned off since dec 29th to keep water damage from happening. That is the day the leak began in my master bathroom.
What is real with this company? I am not sure.

Chris T.

THE WORST CUSTOMER SERVICE!!!

Tub was leaking and our landlord scheduled Carson Plumber to come out and investigate the leak on a Wednesday. Marc showed up with an intern that was training and immediately said the part he needed would need to be ordered and he would return the next day. Ughh, the wait continues.

Marc shows up an hour late on Thursday and after replacing the magical part he needed to order (which was rubber washers that you can buy at ace hardware for $1.00), that I already replaced myself, he tells me this didn't fix the problem and now he needs to replace the ""seat"" and ""stem"" on the handles.

I asked Marc why he didn't realize this during his initial investigation on Wednesday and his exact response was, ""it was dark and I was in a rush...I thought the washers looked new!"" :-(

I explained to Marc that I have a job and I can't continue to have my time wasted, my patience with him is already wearing thin. He asked what time worked best for me the following day to return and I replied, ""I need to be first on your list, I can ONLY DO MORNING"". He nods and says OK!

Fast forward to FRIDAY morning (9AM)...
I call Marc to see what time I should expect him this morning and he responds with several questions to clarify which customer I am as if we didn't exchange 10-15 text messages and phone calls over the last 2 days! ""Oh yes, the leaky tub...I'll be there about 4:30PM, I have several appointments this morning and still need to go to the store"".

ME: ""Marc, this doesn't work for me. I told you I needed to be first on your list and that I am only available this morning, I have a job too.""

Marc then proceeds to call me a liar and tells me that I clearly told him I'm available all day/any time and he could just give me a 30 minute notice. (never happened)

I immediately ask for his Supervisors name and he responds with, ""his name is Marc"". (Sure it is)

ME: ""Ok...what is Marc's last name?""

MARC: ""I'm not going to give you his last name, his social security number or his drivers license...so stop asking!""

ME: Ok...Mother F'er! I'm done with you, do not show up here later today, you are fired. How do you still have a job, your customer service skills are ridiculous and the fact that you are training someone else is beyond me. How about a f***ing apology and taking some ownership for your wrongdoing?? Silence.... (so I hang up)

Brenda H.

Do not use this plumbing company. Save yourself a headache and choose another company. Here are a few reasons why I will never use this company again. Mark or Marvin (not sure what his real name is as he called himself both names) charged me for parts not needed to fix a hot water heater and then demanded I pay in cash before starting the job. He also "" evaluated"" our damaged hot water heater at night, with no lights, in seconds and then proceeded to say we had so much damage we need to pay for (this turned out to not be true later on). Not only was he unprofessional in his estimate, he didn't use proper tools or spend much time to deduce such an estimate. We only proceeded with this company carefully because it was the day before Christmas and no other company would take the job this late in the season. I have been a homeowner for over 20 years and have dealt with many plumbers. This is the first time I have meet such an unprofessional and unequipped plumber.

Lu K.

On Sunday September 9, 2018 my toilet was leaking and I called my homeowners insurace. They did not have emergency weekend coverage so I would have had to wait until at least Monday. I was having a medical procedure and couldn't wait until then to get this issue resolved. I went to Yelp and researched plumbers. I then called Carson Plumbing and Brandon was out here within a few hours and quickly fixed my issue. He cleaned everything up, there was no mess left. I am currently having a similar issue with weekend coverage with a busted pipe and I am going to call him since he did such a good job last time and I trust he will again. I would recommend him to anyone. Review by Luwana S.