Carroll Plumbing & Maintenance

Bill W.

Water heater gave its last drop before leaking in the garage. With guests arriving the next day we needed immediate assistance. Carroll Plumbing was truly 5-star with their response, timeliness and expedient work. Parker was exceptional. Very personable, quick, no wasted effort, end result was great. Absolutely a first choice for plumbing needs.

Margaret C.

Had them come out to see about installing a new faucet and shower head. They showed up on time, but then were there for about 10 minutes total before recommending a different fix. Our plumber then left and we proceeded to fix the shower ourselves. A few weeks later we received a bill of almost $100 for less than 20 minutes of work. I understand that they're unionized and that they had the hassle of driving out, but to charge 100 to tell us to do it ourselves is not acceptable. We would have been happy to pay a slightly smaller fee for the trouble of driving out, but this is absolutely ridiculous.

TL;DR: Just hire a local handyman. There are plenty that will do it for a better price.

Nini D.

Thank you Carroll Plumbing for coming to my rescue!!!
Your service has always been reliable, professional, and honest - especially yesterday when I had an emergency and called for help.
I recommend Carroll Plumbing & Maintenance without reservations.
Thank you again ~

Norah D.

Couldn't be happier. I discovered my old water heater had rusted out on the bottom and was leaking water. They had a replacement to my house within 2 hours of me calling them. It was installed professionally and quickly. The plumber took the time to talk me through what he had done and showed me how it works. They gave me an estimate over the phone but when the bill came a few weeks later it was actually a little less than they had said. I will definitely use them again.

Lisa O.

We had an outstanding experience from beginning to end. We were told (early on a Sunday morning) that someone would be here within 15 minutes, and Oscar showed up. He was courteous, efficient, professional, and quickly figured out the problem. He fixed it, explaining what the problem had been, and exactly what he was doing. We couldn't have asked for a better outcome! Thanks, Carroll Plumbing, and especially Oscar.

M P.

I called for a sink repair and they told me that they ""don't want to inherit someone else's problem."" They won't even book a service call to have a look? I'm not sure what a plumber is supposed to do if they won't deal with someone's previous plumbing. I would have been happy to pay for whatever repair is needed. This place DISCRIMINATES.

Anne W.

We have been trying to get Carroll Plumbing to fix the pilot light on our hot water heater for about 4-5 days now? We are also considering purchasing a tankless water heater. However~ as I mentioned... we have been waiting for them to come... 4-5 days...We have no hot water! Heating water in the stove and taking a shower this way has gotten old. The woman at the office says yes, we'll send someone over ... or she does not answer my husband's calls. Yes, there is a lot of work to be done in Montecito right now, but helllooooo?! If you say you will, you should. We need a dependable plumber too and we are not getting it from these people. Who knows a GOOD plumber who wants our work?!
Anne in San Roque

Paul H.

Thank you so much for sending out Mark and Adrian to our House and Tony in the office as well for coordinating the appointments,they were truly outstanding on their customer service,

1) they were on time
2)they were very cordial
3)they listened to my concerns
4)they started the job and were very knowledgeable
5) they finished the job and and made sure that everything was to my satisfaction
6) they cleaned up the area that they worked with!!!!!!!!!!!


In short
I had a pretty bad slab leak
the leak detection service that was there previously had marked the floor but they were a little off Mark and Adrian figured it out without alot extensive repairs and took care of the problem!!!!!!!!
I have been in customer service for 38 years and these three guys were outstanding

thanks again so much I will stick with Carroll Plumbing for all my needs in the future

Kim R.

I like Carroll Plumbing and Maintenance. Typically use them for routine rooting maintenance. Easy to schedule appointments, prompt and courteous - and they always solve the problem. Much better than any other plumbing outfit we have used. One or two times they have either tracked in some dirt or left a little muck in the bathroom. Not a big deal, but for 5 stars, I'd like things to be left pristine. Recommended.

Duane C.

Not the greatest. They sent a guy out with the wrong equipment so he left to go pick it up, which was all on the clock. ($90 an hour I think) They charge from point to point, too. Even if they don't bring the correct equipment or need extra, you get charged for them to leave the job to get the gear. Is that normal? Seems a little weird to me. I'm paying for a plumber, not a delivery service. Also, they should be skilled enough to tell if they think they can handle the job and bring the correct equipment. Anyway, in my case they tried for 2 hours and said they couldn't fix the issue. Really nice people on the phone and very nice/cool plumber, but I think I'll try another company in the future.