Carroll Plumbing & Maintenance

David D.

We had a 75 gallon water heater changed out after it had leaked very badly , flooding our unfinished basement area.

We callEd Carroll Plumbing and Maintenance on a Friday night and they were able to hook us up with cold water for the night. That after hours plumbing cost $393.75, which was fine.

My complaint is with the installation of the water heater.

Water Heater(Rheem GN 75 Low Nox Heater-R75GN75-125)...........$2250.00

Laborer-------3.5 hr. 65.00/hr. ..........................................................$227.00

Plumber #1--4.75 hr. 105.00/hr"".........................................................$498.75

Plumber #2---3.5 hr. 105.00/h............................................................$367.50

Various parts, flex, &solder..........................................................................$187.16

Tax....................................................................................................................$188.88
------
$3,719.29

$3,719.29 is a lot to pay for a replacement water heater, but that is not my complaint. Things are expensive these days and the charges aside from those mentioned below are at least plausibl.

My complaint is that a laborer, whose main task was to help the two plumbers take the new water heater from the truck to the site and take the old water heater back to the truck was billed for 3.5 hours. This distance from our driveway to the water heater site is about 70-80 ft. and has a door with ample width where the water heater must be lifted over the lower edge.

When I called Carroll Plumbing and Maintenance they stated that it was perfectedly reasonable that it would take him 3.5 hours to help move the water heater and that the laborer had, indeed, spent 3.5 hours helping move the water heater. I do not find this credible.

It also seems excessive to spent 8.25 hours of plumbers time to change out a single water heater.

Bruce K.

We have used Carroll Plumbing and Maintenance on several occasions and never had any reason to complain but plenty of reasons to compliment them. All their plumbers are courteous, ON TIME, knowledgeable and professional. Alvin has taken care of a number of repairs and installations, always calls beforehand and work is done to the highest standards. I wouldn't use anybody else.

Suzy H.

I give 5 stars based solely on the gentleman that showed up to fix my mainline back up. His name was Mario, he called me 15 minutes prior to our scheduled time to let me know he was coming, was on time, masked, sensitive to our Covid protocols, 100% professional, knowledgeable and personable. He was polite, clean and cleaned up after himself, fixed the problem and took time to explain it all to me. I hope that if I ever have another plumbing issue they send Mario. We have had other plumbers out here from the company over the last 4 years for various issues and in my opinion, Mario is the best. He was also very efficient. Well done and thank you.

Lisa C.

Mario came out same day and did a perfect job with the toilet and installed a new turnoff. He wore a mask, felt very safe. Highly recommend, great service and very professional.

L M.

I have used Carroll Plumbing & Maintenance for years and really love the service & quality work I get. I am a contractor doing high end residential work & I know I can always count on them for great work at a fair price.
They are reliable and completely honest. Their knowledge of plumbing is generations deep. I feel good about recommending them to my friends & clients.

Sunny S.

Be careful when you call these people. They come for a free estimate and then recommend other things and send you a bill. We wanted a pressure regulato valve installed, and the guy came and then recommended that we change our water heater. We said we have a home warranty for that, and to not worry about that. He said he will talk to his boss about getting the home warranty company to change it for us by sending in a proposal and that he will give us a quote for what he came in for, which was the pressure valve. A week after not hearing from them, when my husband called to ask the price, the woman told us that we owe them $100 for the ""service charge"". We told them that we are not paying a penny as we never called them for service! We did not call them for our water heater. We called to get a price for a pressure regulator installed. I told her we could have had the valve installed for $100, so why would we agree to a service fee for a price quote? She said she could have given the price over the phone. The woman also kept interrupting every few seconds so it was a nightmare. They are not getting $100 for a price quote lol

Bill W.

Water heater gave its last drop before leaking in the garage. With guests arriving the next day we needed immediate assistance. Carroll Plumbing was truly 5-star with their response, timeliness and expedient work. Parker was exceptional. Very personable, quick, no wasted effort, end result was great. Absolutely a first choice for plumbing needs.

Margaret C.

Had them come out to see about installing a new faucet and shower head. They showed up on time, but then were there for about 10 minutes total before recommending a different fix. Our plumber then left and we proceeded to fix the shower ourselves. A few weeks later we received a bill of almost $100 for less than 20 minutes of work. I understand that they're unionized and that they had the hassle of driving out, but to charge 100 to tell us to do it ourselves is not acceptable. We would have been happy to pay a slightly smaller fee for the trouble of driving out, but this is absolutely ridiculous.

TL;DR: Just hire a local handyman. There are plenty that will do it for a better price.

Nini D.

Thank you Carroll Plumbing for coming to my rescue!!!
Your service has always been reliable, professional, and honest - especially yesterday when I had an emergency and called for help.
I recommend Carroll Plumbing & Maintenance without reservations.
Thank you again ~

Norah D.

Couldn't be happier. I discovered my old water heater had rusted out on the bottom and was leaking water. They had a replacement to my house within 2 hours of me calling them. It was installed professionally and quickly. The plumber took the time to talk me through what he had done and showed me how it works. They gave me an estimate over the phone but when the bill came a few weeks later it was actually a little less than they had said. I will definitely use them again.