Caron Plumbing & Drains

Katherine Q.

Just in time for Thanksgiving, these guys majorly flaked on us. The technician who was supposed to come out this morning called to say he was on his way, and since I was on my way out, I left him my husband's number since he rearranged his schedule to be home with the company's limited availability. Then while I was out dropping my son off at daycare, I noticed I had a voicemail from him saying he couldn't find my house. I called him back LESS THAN FIFTEEN minutes from when he left the voicemail, but he said he already left and would not be coming back to fix our shower. He also said that I would have to go through another company because no one called him back (apparently me calling him within 15 min doesn't count?). He never even tried to reach out to my husband to find the house either. I called the main company to get help but never got a call back from them. Really frustrated and disappointed in the lack of professionalism and courtesy we were shown.

Jack R.

I've dealt with these folks twice (dispatched by Fidelity Home Warranty). Both times I was more than satisfied with their service and demeanor. Jarrod and Eddie were both prompt, polite, efficient, and communicative. While I don't get to choose them when I'm working with Fidelity, I would not hesitate to employ them were I picking the plumber.

Shawn H.

Update: I used them again, and they were great again. Extremely knowledgeable and reliable.

Tania B.

I don't even understand how these guys are given so many 5 star reviews. I had a leak in my bathtub and Eddy fixed it, stating there was another part that most likely needed replacing. I asked him to replace it since it's under warranty, he didn't. He said he would need a follow up.
Visit #2 the original problem is back and he said he didn't have time to fix the piece he initially said would have to be replaced. I waited 3 days for him to come back.
Visit #3 Jarrod comes and says 2 parts need replacing, but he has to receive further authorization to remove the handle that most likely will break (a different plumber came out later and removed this piece with no problem) in the process. He leaves without me knowing. I call him when I realize he's home and he tells me that he doesn't have time to fix it. His scheduled window was 1-4. He left my house at 1:40. How does he not have time? He was at my house, literally 15 minutes.
I call my home warranty to report their negligence and they call him on the spot. He refuses to come back out and so now I have to get a new plumber. I couldn't believe these guys! The made two quick reports and never did any work on visits 2 & 3, but they sure got paid for their assessments. Terrible!
To top it off, on visit #3 Jarrod had his young son in the car the entire time, on an 87° day! I wonder why he didn't have time to work!
This company is made up of Jarrod and his brother in law, Eddy and Jarrod's wife who answers the calls. Real professional. I'm certain these guys are glorified handy men.
Follow up: my home warranty arranged for another plumber to come out, the job these guys failed to do was completed in 20 minutes and done well!

It seems like these guys will gladly take as many claims as they can, collect ""assessment"" fees and not complete all their assigned jobs.

Belinda L.

Eddy was awesome! Excellent customer service. Answered all my questions and came in as scheduled to do the work. Very knowledgeable & honest. I would gladly welcome him back to do more work, when needed. Thanks, Eddy!

R W.

5/7/19 Thanks to Eddy of Caron Plumbing for your calls prior to your arrival, your professional courtesy, your detailed explanations, and your excellent skills. We appreciate you and your company for working with Fidelity to fix our kitchen plumbing.

Lisa T.

Honest, professional, kind, punctual, expeditious, tenacious...I could go on and on. By far the best plumber I've ever encountered. Hire Jarrod!!!!

Sherry S.

Caron Plumbing lived up to all the other 5 star reviews. Jarrod Caron worked with me to make a same day appointment for my severely clogged drain. Once there, he diagnosed and fixed the problem quickly. We will definitely use him again for our plumbing needs.

Georgeta C.

Is the worst company I ever did business with they did not deserve not 1 star if it will be 00000 stars i will give them . ask for the reports they send to warranty or insurance company's . In my case it was not said the real problems I have with the plumbing.

Lisa L.

I had a major, dirty water leak 2 weeks before vacation. Once again, Caron Plumbing did not disappoint. I had an urgent request to replace two long sections of pipes after the restoration company cut away my drywall, cleaned and dried my place. Caron Plumbing was on top of the repair, always on time and always clean and professional. They leave my place better looking than when they arrive and prices are reasonable. I have found ""my plumber"".