Carolina Cool

Chris T.

Quick response, excellent customer service, knowledgeable service technician and a reasonably priced annual service plan to insure HVAC is properly maintained. I recommend these folks!

Robert R.

Carolina Cool is ABSOLUTELY the best HVAC company in the area. They are a local, family-owned business that has deep roots in the community. They also have licensed electricians on staff, so they are a full service organization. You can hear their ads on most local radio stations. They are such great people to work with. Now that's cool

Brenda Z.

There was an electrical problem in my condo and I was quoted an $80 fee for the technician to come out, plus parts and labor. When he showed up all the technician did was tighten some loose screws in the circuit breaker box. He also checked to make sure everything was tight in the main box outside. I watched all of his work and no parts were involved. He was here no more than 20 minutes. As he was leaving he told me my final cost would be only $100 (which included the $80 fee). My credit card was just charged $155, which they claim I signed off on (I did not) and I have not yet received a statement from them. The work was done on Friday, today is Monday and they said I would get a statement in about 3 days. I do not recommend this company for any work. It feels like a bait and switch routine. Everyone seemed nice and friendly but the technicians are not on the same page as the billing department. I don't appreciate being told one thing by the technician and then charged way more than that by billing. My experience with this company was a huge disappointment.

Joe F.

Called them up for a quote set an appointment. Between 2 and 6 they said. Never showed never called. Arg

Dan S.

This should be the company you call for ANY air conditioning or HVAC issues/installs you'd have in the Grand Strand area. We had an issue that arose with a condo we own in Myrtle and was contacted by our homeowner representative that there was no air conditioning in the unit. The contracted company had sent an estimate to the representative that seemed crazy expensive, to tge tune of $750.00 JUST for the test. Any parts/repairs would be additional. Calling friends in the business only confirmed that it was way way way out of line for that. Upon looking in Yelp and seeing Carolina Cools reviews we figured lets reach out, no harm no foul. We spoke to Mike who was EXTREMELY quick to respond. He listened to us, explaining how they have a much much less expensive test the initially start with... if that is not sufficient they then go to the 2nd test (which is the only option we were given with the other company) and he stated that test would be $450-500.00 IF NEEDED, AND that we would not pay for the first test since it would not have found the leak. We immediately knew we weren't hiring them. They went out the same day (yesterday 6/2) and found a leak. Mike called us, explaining the leak and that it was found on the first test, the less expensive test ($167.00) !!!!!!!!!!!!!!!! So far we would have saved a sizeable amount of money. We gave the green light and he said a technician Joe was going to handle the job. Mike then called us as work was being done reassuring us that Joe was very capable. All very important things to hear, and know when you aren't on site. Today Mike called us (6/3/20) to let us know the job was completed, however as Joe tested the system he encountered another leak... unfortunately this leak is in a place that would put Carolina Cool in a predicament with the other company as the leak is in a chase that has other condominium lines running through it. Mike then went on to do something that was AMAZING and told us since they didn't officially fix the leak that they weren't going to charge us. TOTALLY UNEXPECTED, totally APPRECIATED!!!!!!!!! THANKS THANKS THANKS!!!!

Steve H.

Another great experience with Carolina Cool. The technicians are always so knowledgeable and courteous. Thanks for my new system!

Mary G.

Our AC broke on Saturday March 21, 2020. Thank you for sending your fantastic technician Jim. Our home was built 2 years ago. The warranty just expired at the end of Feb. we have had problems since we moved in. Apparently it was a defective installation but the company who installed it as well as the builder didn't want to pay to have it properly fixed. So they kept piece meal repairing it. Well now it's out of warranty. Your tech Jim was able to immediately diagnose the problem. Although it will cost us a small fortune to repair, I'm confident that when the parts are in and you sent Jim back it will be fine. He's fantastic and excellent. Thank you!!

Danelle P.

Carolina Cool explained the equipment that needed to be replaced and arrived on time. Their proposal was very thorough and both technicians (for the hot water heater and HVAC) followed up to ensure I understood their recommendations and equipment to be installed. Our project was not an easy one - our air handler was encapsulated in the ceiling and not accessible but needed to be replaced. They worked all day and left my house clean as well.

Jody M.

Had them replace my air conditioning unit. Entire company very professional and helpful from the office staff all the way to the HVAC people. Very prompt and they cleaned up afterwards. Highly recommend

Deborah B.

We had a slab leak, which we had never heard of, we thought it was due to a water heater failing and the flooding that ensued was awful. Our wood floors were ruined and had to be replaced. My husband called Carolina Cool due to reviews. They were fantastic. They came out within an hour, which we never expected. They found the leak (with digital equipment), they determined it was not our water heater, fixed the leak, and did it without destruction, even though they had to jack hammer our floor. No mess they didn't clean up before they left. They could have had us wait a day or two to finish because it was late in the day, but they stayed into the evening. They made sure everything was fixed before they left. The staff was courteous and thoughtful. We are so grateful. We recently had our HVAC system go through an annual review, and would only call them. We will never call anyone else in this area for our HVAC and plumbing, pretty much anything else they cover. I highly recommend them, their staff, and the courteous and efficient way they deal with their customers. Thank you Carolina Cool.