Carolina Conditions Heating Cooling Plumbing Electrical

Lauren W.

I called for 2 inspections on my new build HVAC and Plumbing. They gave me a time from 1130 to 1300 for both to arrive. The day of the inspection, the two inspectors called and said they were on their way and would be there at 1130. The proved to be true, they were both there by 1130. They both introduced themselves, which was pleasant and commensed to inspecting. Every little piece of information or question i had they answered. A question as simple as, what is that white thing coming out the ground, yes i know it now to be sewer, was explained. The HVAC technician was also informative explaining how the AC works and how to properly use my AC control system. This is the type of professionals needed in every arena. I am so appreciative of these two Michael and for some reason I cannot remember the other technicians name, my apologies. Customer service at the highest level. Give these gentlemen pay raises. Great job. Much appreciated.

Tripp J.

Please know that Carolina Conditions will not stand behind the equipment they install. My unit, installed by Carolina Conditions, was within the manufacturer's warranty. They refused to inspect the problem without the $89 diagnostic fee despite me offering to provide photos and video of the water coming from the unit into my home. They stated that their labor warranty was only for 12 months and I would be expected to pay for labor so they could pay their technicians on top of the diagnostic fee. So, please know that beyond that first year you are on your own and they will make money off of you for the diagnostic and repairs so the 10-year warranty they say the product has, really isn't worth much to you unless you're fine paying a diagnostic to receive an undeterminable quote for equipment that was installed by their technicians. They literally worked to find every loophole possible to not have to cover the equipment. It's just not good business. If you're okay with that, by all means take your chances, but I'll look for a company that stands behind the equipment they install.

Deborah T.

I purchased a new HVAC system from Carolina Conditions & it has been the worst experience I've ever had. Carolina Conditions installed 2 Mitsubishi ductless mini-split system with 7 FH model wall mounted head units. I also hired them to remove the old HVAC/furnace units & all the duct work. It's been a year to date since the initial install (10/20/2016) & things still aren't right. I've been very patient but this company has terrible response time & is not at all concerned with doing a good job or customer satisfaction after they've received their money. They were supposed to remove all parts of my old HVAC system & seal up all the ducts & vents. This took months! Until February - 4 months! The initial removal was supposedly done in a week so they could proceed with the Mitsubishi ductless install but they left many of the floor vents open or taped up with cardboard. For months I had to stuff towels into the old floor vents so we didn't have to smell the damp, nasty crawl space air. Plus it was cold in December & January & the chilled air from under the house came up through the unsealed vents. I had to put throw rugs & blankets over the unsealed ducts & the cold air still came up. I called & complained repeatedly. They would send someone out & give me excuses. I finally had to crawl under the house to take pictures & found they had left litter, discarded tubes of sealer, & parts of the old system laying under the house. Plus one of the electrical wires from the old furnace hanging uncapped from the floor beams. I sent the pictures to the owner before the owner came out 4 months later to find out what was happening. In the meantime, the techs installed the Mitsubishi system. For the initial install, they promised to cover everything so the plaster dust wouldn't be all over everything & they said they would clean everything up when they finished. That was a big fat fib. They didn't cover anything & when they drilled through the walls, plaster dust covered everything. We had most of the units wiring routed through the closets so they would be hidden. Dust over EVERYTHING! We had to wash the clothes in 3 bedroom closets & clean up the plaster dust from the shelving & floors in the closets & the pantry. It was a mess! They also damaged the shelving in one of the bedroom closets because they didn't check before they drilled through the wall. Instead of offering to fix it, they just left it like that - said there was nothing they could do to fix it because they didn't have a carpenter working for them. By this time a few of the techs were down right rude to me. As if them damaging my home was all part of the install and I should except it. It was already February and they had their money so it was no worry to Carolina Conditions. They left a very large hole in the attic floor where they removed the return air duct from the old system. A HUGE HOLE. Large enough for an adult to fall through. I could stand in the garage and see right into the attic. Their explanation was that covering that hole in my garage ceiling/attic floor wasn't included in the price (nearly $22,000)! For $22,000 I was expecting quality work. In February I finally got the owner out to show him the lousy work that had been done. He agreed that it was some horrible work & he would make things right. That took many more visits. I finally had to have a carpenter come to fix the shelving & pay for it myself, plus things were NOT right. Mid February through May the Mitsubishi system had all sorts of problems. Bad controllers, units turning themselves off, leaking pumps, & units just not working correctly. One of the worst problems are the units themselves. They won't stop blowing air. It doesn't matter if you have them set to heat or cool, they continue to blow air. We weren't told about this problem when they sold us the system. THIS IS STILL UNRESOLVED. It makes it uncomfortable to be in the rooms because there is constant air blowing on you. During the night, the unit in my mothers room blows down onto her bed. I've repeated told Carolina Conditions that this is a huge problem (there is a fix to this). My mother is 82 years old & she can't tolerate the constant air blowing on her & it's affecting her health. To date, one year later, they still haven't address this very large problem! Another problem, the Mitsubishi system pumps make a loud humming noise. The on/off cycling of the humming pump is loud enough to wake you up at night. Carolina Conditions had to replace all the pumps. THE KITCHEN UNIT PUMP IS STILL SO LOUD THAT IT VIBRATES THE WALL. September (11 months), the wall unit in the sun room started leaking like a waterfall. It took over a week to get it fixed. No rush on Carolina Conditions part. I've lost count of the times the techs have come out to work on this system. A year has gone by & I'm still having problems. Bottom line, Carolina Conditions doesn't do quality work & they aren't concerned about customer satisfaction.

Rufina Lane ..

We used Marcus for our electric meter box replacement. He was very knowledgeable of what he was doing and the process of getting our service back on. I will definitely work with them again.

Monika B.

Terrible experience. Tech came out and worked on my unit. Said it was wired incorrectly and redid all the wiring. Then parts started burning out and a new tech comes out to take a look. He says that the unit was still wired wrong and that's what caused the damages. The company is now trying to bill me over $700 to fix what they broke! Absolutely ridiculous! Take your business ANYWHERE else.

Florence J.

We had a humidifier under our house to help control the high humidity. Humidity was still an issue. Carolina Conditions figured out that the humidifier wasn't working properly, made the repair and now we don't have an issue.

Teresa B.

I recommend this business. Blake Brooks was the rep sent 2 times to work on projects. He's responsible, knowledgeable and professional. Wonderful experience.

Howard M.

I had them out here yesterday to look at my AC system. It was working in October, but not functional now. I called and asked for their $99 maintenance special. I always knew it would probably cost more, such is the way of HVAC in my experience. Upon arrival, the technician checked exactly one thing, the refrigerant level. Finding it low, he informed me that he could not service it because it used R-22. Fine. I get it, my system is old and needs replacing. I still got charged the full $99, and I did not even get offered a receipt. I do not feel that there was enough work done to justify the bill, and that a more honest company would have treated it like a free quote (which Carolina Conditions claims to offer). It seems like a bad business decision to lose a customer (and a 5 star review) over a hundred dollars. I do have to get a new system, but I do not have to buy it from them. If I had put that hundred dollars in a window unit, I would not be burning up in here tomorrow. Before I end this rant, I want to explain why they didn't get 1 star. The customer service rep on the phone, Kim, was phenomenal. She was friendly, professional, and quick to get me the appointment. Also, the technician was very good as well. I suspect that my complaints with this company lie with management decisions rather than with the front line employees.

Alison H.

I had a frustrating experience with this company. The technicians came out three times, and after spending over a thousand dollars, the issue still isn't resolved. One technician gave a different quote for a separate problem and promised to return the next day. I told him I couldn't keep taking time off work, so I'd call back. When I did, he never returned my call, and he left the wall in the storage room open. I was told I needed the sewer unclogged and a tree removed, but that didn't fix the problem. Then another technician came out, charged me $79, and said the issue was with the tub line. He couldn't return because his child was sick. A different tech came and asked if the previous technician had looked in the crawl space--I said he only checked the breaker box. Now they're telling me I need another line run to the kitchen sink and washer. To make matters worse, the manager, Jon Innes, was rude. He called me while I was at work saying it was finances, it wasn't that all I asked if financing was an option, since it was right after Christmas. I told him I'd pay it all if I couldn't finance, but I'd prefer financing. The technicians and customer reps were nice, but after giving me a quote, I was left hanging. I do not recommend this company for plumbing. I felt disrespected by the manager after spending over a thousand dollars and still having the same issue. I will be reaching out to the Better Business Bureau (BBB). After finding out they are not accredited by BBB. Money wasted! ATP! Show less More about me

Clyde C.

Forest Bunting came out today and cleaned my driver vent duct work. Very professional and did a great job. Frightening how much lint accumulates in this line. Highly recommend Forest and this company.