Carl's Plumbing

M M.

Always room for improvement. Carl's is under new management and the latest reviews through AHS have been stellar. Carl's does not dictate policy coverage for home warranty customers. So issues with coverage need to address through AHS. The previous reviews suggest a lack of organization and communication. This has since been corrected. Carl's is a union shop with experienced, friendly techs. Give Carl's a second chance, you won't be disappointed.

Lola J.

I wouldn't recommend you guys to anyone..The plummer that came out to fix a leak told me that I can do it myself left without explanation. I've never experienced nothing like this before absolutely horrible!!!I

Andy L.

I needed emergency plumbing service on a Saturday and they were closed with no emergency phone number or contact. I had a leaking upstairs toilet that was leaking into the walls and down to the first floor. Carl's Plumbing is the worst plumbing company ever! Do not ever use them. By Saturday night I had major water damage in the thousands of dollars and they would not even return my phone calls or offer any compensation. I will be taking them to small claims court. Do NOT do business with Carl!

Tech Guy ..

I had an excellent experience with Carl's Plumbing when they were sent out by our home warranty company. They came out quickly, resolved the issue quickly (leaking pipe) and were friendly and professional.

They even checked and fixed a 2nd issue (water pressure problem) for me for free before they left. A previous plumber told me that the 2nd issue would cost around $400 to fix and the plumber from Carl's pointed out that it was actually a simple thing and fixed it in like 60 seconds, no charge! It was a fantastic experience start to finish. I will definitely use them again.

Melanie M.

Carl's Plumbing was sent to us by our home warranty company to do some plumbing warranty work. They come out, order a part and several weeks later, leave a voicemail that the parts are in. 2 1/2 days later, leave a voicemail saying they returned the parts and we're being charged $250 for a restocking fee. I called back after hearing that voicemail at 3:55pm. They close at 4 (found that out later) and no one answered. Called back and their on call technician answered. He was very apologetic that he couldn't help me told me to call back in the morning when they open at 8:00. I call back at 8:00, talk to a gentleman (loosely saying) he says they sent the parts back because we didn't call back and tells me to talk to Hailey but she only works 9-3. He hangs up on me. Called and left several messages to have a returned phone call. Finally, called again at 10:00 and Hailey was unapologetic, unprofessional and down right rude! Long story short, there was no information relayed to me regarding their hours, if I didn't respond in a certain time frame that the parts would be returned and I would be charged! I asked to speak with the manager and Hailey's response was that they have my contact information. Still waiting to speak to the manager so I'm giving them the same treatment as I got by not waiting any longer to write this poor review!
Go somewhere else for your plumbing needs!!

Tremayne K.

After inquiring for plumber service through BBB I was contacted by Carl's Plumbing. I called them at 8:30 am on 9/14/21 for a quote. The gentleman (Carl) informed me that they charge a trip rate of $55 per visit and $30 per 1/4 hour - estimated time of maybe an hour. After receiving a quote from other plumbers in the area, I agreed to hire them. The plumber arrived and called me before entering the house. The job took a total of 2 minutes. I asked the plumber to do additional work. With that, everything was completed in 28 minutes. The plumber then explained that the policy was to charge for minimum 1 hour plus the trip charge and additional materials. None of that was explained to me. I called the office but they were not helpful. After I persisted the lady told me that was their ""new"" policy and they weren't going to change it. If there were any ""new policies"" I would believe CARL himself would be informed. I feel like he flat out lied to earn my business.

Dori P.

The actual plumbers who did the work and were very nice and quite professional. However, the company itself is shady. Why? Read on...

AHS customer beware! Carl's will charge you a $150 disposal fee (something the local Plumbing Inspector said is not normal). If your local trash service offers free bulk pick up, you don't have to pay them, but you do have to haul it to the curb yourself.
.
If your community requires a plumbing permit for hot water heaters (and most do), you can take it out yourself as a Homeowner Applicant and arrange the final yourself at a fraction of what Carl's will charge for the permit fee.

Also, Carl's refused to provide their WI Plumber's License Number unless I paid $50, which I didn't! All AHS contractors MUST provide proof of license and insurance to AHS to be an AHS provider.

Joseph H.

I have had two of my clients now in the last 6 months reach out to me to tell me horrendous experiences with this company. DO NOT do business with them!

Louise A.

I had a horrible experience with Carl's Plumbing. It started as a simple valve problem on my shower/tub. The uninterested Carl's plumber they sent said he had to order a part and never called me back. I called there twice and the uninterested receptionist said he said he ""thinks he ordered the part"", but he'll call you back. He never called. I had company coming and couldn't attend to this plumbing problem until a month later. (They all had to use the shower in my master bedroom) It turns out the plumber decided that it wasn't a service covered on my HSA home warranty, and the $100 I PRE-PAID would not be refunded, since I had to pay for the 5-minute service call. This may be a fluke, but I wouldn't use this service again and would not recommend them to anyone.

Gabriele G.

My HSA contracted with them. They refused to fix anything and were derisive about our desire to have corroded pipes replaced saying we should wait for the pipes to burst or leak. Absurd! The man also made some racist comments about the HSA agents being stupid because they're from the Philippines.