Carl's Air Conditioning

Jason H.

On at least two, separate occasions Carl's Air Conditioning has fixed problems for my family at a reasonable price. On both these occasions another company -- the name I won't mention -- tried to scam us into expensive repairs or into buying entirely new units.

The simple truth is this: Carl's Air Conditioning saved myself and members of my family tens of thousands of dollars.

If you suspect some other HVAC company might be trying to rip you off I suggest you call Carl's Air Conditioning for a second opinion. They will tell you the truth. They will offer you affordable prices.

I am grateful for their consistent honesty, I am proud that the people working for Carl's Air Conditioning are members of our community, and I am happy to provide this review. Thank you Carl's Air Conditioning. Thank you for doing things the right way.

Dani D.

Carl's used to be my ""go to"" A/C company, but no more. They installed an air conditioner when we were building our house in Henderson. They were great to work with and my husband even got to know the owner pretty well. I had recommended them to my mom and she got a new unit with them in 2005. I called them to come out and they now charge a $70.00 fee JUST TO LOOK AT THE UNIT. Yep, while other companies charge nothing, they charge $70.00, even if you are a customer who has used them in the past. I had so much faith in them that I paid the $70.00. They came out and put freon in the unit charging us $400.00 and within a few days we had the same problem. They sent another guy out and he said that it needed more freon and put more in, at that point he said we needed a new unit very soon. Within a couple of hours the A/C was blowing HOT air. I was fed up with it and called another company who came out, saw we had a leak and although we had to buy a new unit, I felt that they cared more about our situation and actually found a leak. The price through the new company was cheaper, there was no $70.00 fee to come and look, and they re-routed everything through the attic. As much as I loved Carl's in the past I seriously doubt I will be using them again. Just as a side note, if you go through Yelp to pick out someone to come take a look there is no fee.

R H.

Carl's has been doing standard maintenance for me for several years. They have always been professional and honest.

Laura A.

BUYER BEWARE! I called this company because my Bryant air conditioner was still under manufacturer ""warranty"". For starters, the person they have answering the phone and scheduling appointments is not the friendliest and flatly made an appointment for a technician to come out and look at my air conditioner. The technician arrived on time to my house. The technician was also not the friendliest, and after checking my air conditioner, he flatly told me that I had zero Freon in my unit and he needed to do a search and patch and add Freon. $200 for the search and $1,400 for the patch and Freon. (I would later find out that the $1,400 Carl's was charging me was for $155 per pound of Freon for my 9 pound unit). He said nothing was covered under warranty. I told the technician I was calling another company. I ended up using M&K Heating and Cooling, who came out and discovered a main coil in my attic had failed. This WAS covered under warranty. I was charged only for the labor to replace the coil and for the Freon to refill the unit - total cost $1,060. Companies can charge what they want for their product and work but when they have crappy customer service and charge ridiculous prices for their work, people need to know what they're getting into. I will NEVER call Carl's again.

Alan M.

My downstairs heater unit stopped heating on a Saturday evening two days before New Years Eve and the overnight temperatures were to get down to freezing. Sunday morning I put in a call to Carl's and the answering service forwarded my call to the service tech on call (Billie Tomer), who got back to me in five minutes. I explained the condition and he told me he'd be out in about 45 minutes, he actually arrived in 15 minutes. He surveyed the situation and said he'd have to try eliminating possible causes of the problem. The first possibility was the Ignition control box. The replacement of this control box cured the problem and our unit was once again working. My thanks to Carl's and technician Billie for their fast professional reasonably priced service.
Alan M - Henderson, NV

Gisela W.

This is a company I will never hire or recommend. My central heating unit stopped working Nov. 21. I called Carl's business based on recommendation I received from a trusted friend. The tech who came to my home got to the attic to access the heating unit. He spend the next 4.5 hours up there with zero results, occasionally came down to check the thermostat, got the unit turned on and running for 10 min. before it shup down again. For all this they billed my credit card $577.00 with the promise it will be deducted from the cost of the new unit! REALLY??? This scenario happens three times. It was clear to me he was clueless what the problem was. So he got it running another 10 min. just before he left. He comment before leaving "" if it shut down again just flip the switch on the fuse box"" Now that was professional advise!!!! He hadn't even left thru the front gate when it shut off again. I've gone out of town for Thanks giving. When I came back I called the office again.This time another tech came. Same thing, could not fix it. It was clear it is all about a new Unit. First tech Gabriel even put it in writing as the second tech did too.To make matters worse Gabriel did damage by standing on the shelfs of the build in at my closet when he access the attic. So I have been without heat starting Nov,21 until today Nov.24. Today I checked yelp, found Sun Country Heating. A business with integrity. They send Stephen and Cameron who took exactly 10 min. to get my unit working by doing minor adjustment. Total cost $ 90.00. So happy...love yelp who came thru for me again.

Lisa H.

It's Sunday morning and concerned about AC for years. Unit over 17 years. They were here within the hour assured me completely all was fixed. My 80 year old neighbors last week had AC go out on the weekend and they showed up first thing in AM it was the capacitor for $200. Honesty, professional, and best price.

Jenny G.

I've had these guys out twice. 1st time to look over my a/c unit. Informed it is 23 years old but is working good, just needs refrigerant. Today I had the refrigerant added and expected to pay out the nose (it's $100lb) but only paid $280! Guess I'm just lucky but they really could have taken me for more if they were shady. Also the techs are informative and professional.

Alex B.

I've used Carl's AC a few times for basic maintenance every couple of years. They have always been friendly and easy to work with. A very friendly technician recently visited my residence for basic maintenance and the next day I noticed the air wasn't as cool. The employee that answered the phone called the service manager and was able to get the tech back the next morning which was great; the issue was fixed. The true test of a business is the turn-around time to fix an issue and Carl's passed with flying colors. No need to look for another AC repair company and I will always use Carl's.

Jim L.

We did business with a couple of AC repair/instillation companies here in Las Vegas including the one that has a name that ""is hard to spell"" and likes to advertise on the radio,telling heartwarming stories. When it became clear that we were wasting our time and money by trying to repair our old A/C unit, we contacted Carl's and have been very happy with the company. Not only did they give great service with the instillation and maintenance of the AC unit but we recently contacted them for some custom duct work for our clothes dryer and they solved the problem quickly,professionally and at a reasonable cost. We've been nothing but impressed with Carl's and all of their employees. Having a failing AC in Las Vegas and having to purchase a new one is never pleasant but Carl's made it as painless as possible.