Carl & Son Plumbing & Heating

M M.

I WOULD GIVE THEM 0 STARS IF I COULD. Our amazing warranty company sourced the job to these incompetent plumbers. They apparently didnt have a utility pump at all...so they just left our old, leaking water heater in the basement. No clean up, nothing. Water everywhere. I called...and he lied saying that they were not being paid for the removal. Untrue. That was completely covered according to HMS. Unprofessional, dirty job. Awful.

Corey M.

Terrible customer service. Was brought to this company from my home insurance do to a sump pump going out. Talked to the owner the night before who was slurring their speech and not making sense at times. I'm assuming they were drunk. Fast forward to the next day. He was supposed to have one of his plumbers come out at 8am. When the plumber arrived he called me and I had told him my wife called off work and would be there while he does the job. About 49 minutes goes by and I get a text from my wife saying she's been waiting with the door open, looking outside to check, and hasn't seen anyone come or go. I call the plumber and he strikes an attitude with me saying no one was at my house when he knocked so he left for another job, then hangs up the phone on me after I tried to explain to him someone was there the whole time and that he might have been taken to the wrong address. So I call the owner, whom once again sounds wasted. He says he doesn't know what happened, then abruptly says he has another call and will call me back. Never got a call back and now my wife lost out on a days pay for taking off to stay home for this issue.

Hannah S.

Just called with an emergency basement flooding. We have no heat, no hot water, and our main water line has to be shut off. I called them because our home warranty ordered it. The guy on the phone was EXTREMELY rude and short with me and refused to take the job because he had ""commercial basements that were flooded and he JUST got done with a job"" I explained we have NO heat, NO water and CHILDREN in the home and he wanted nothing to do with us. How's that for people first customer service? I will NEVER use this company and will make sure everyone knows about his refusal to help in an emergency situation!

Jerry A.

Recently, I bought a house, but the plumbing was all out of whack. After a few calls and visits by plumbers, these guys seemed to know how best to fix all the problems (not taking anything away from the others). Also, the older guy made suggestions on alternative ways (yes, still legal and up to code, I was assured) to fix some problems for lesser cost. Basically small redesigns of specific problem sections that would be cheaper than fixing the original work. There were two guys that came, although I'm not sure if that's their norm or not. But it helped having two plumbers at the house together as a team during the estimating and work. They did great work and fast! I'd recommend them any day unless, of course, another plumber could do the work for a LOT cheaper.

Jackie M.

Quick to come out and fix outdoor faucet... 15 minutes job done...
My problem is 225.00 for 15 minutes...
Normal household not professional building... would not refer to anyone for their home.

2wyce ..

Great service. Took care of us and the problem right away. Fair prices. Good workmanship and found legitimate dangers that needed to be addressed but did that part at a great price also. I've had several plumbers for my multiple properties and these guys were the best overall.

Diane O.

Nipsco came out to turn on gas service to rental house. They found two gas leaks- one behind gas range, one at hot water heater. I was advised to call a licensed plumber to fix the leaks. (plumbers are the only people who are supposed to repair gas leaks). I called Carl and Sons. They charged $325 and were finished very quickly. I asked why they didn't check their work and was advised, ""Ma'am, we're PLUMBERS! We know what we're doing"". The next time I visited the house to show it to prospective renters the smell of gas was evident. I called Nipsco back and leaks were found at the same two places!! Carl and Sons were called, took their time arriving and this time at my request sprayed with gas leak detecting soap which they got all over the white wall, dripdown into a puddle. AVOID THESE PEOPLE and hire competent people.

Ulysses L.

Carl & Son Plumbing & Heating has done work for me over twenty five plus years. They're knowledgeable, dependable, reliable and do excellent work. The 25 plus yes says it all. I recommend them

Anthony D.

550/hr shower valve install, I supplied the Materials, bought last night at Lowes, ( Delta shower/faucet set, remodel plate, tub drain trim piece and over flow cover plate). Paid 298 in total at Lowes.
I'm a bit of a DIYer, and was unable to remove the Gerber cartridge, when replacing a valve handle to replace a leaky faucet. rather than cutting into the shower wall and creating a bigger project on my day off. I called Carl and Son, midweek appt. They showed promptly at 09:00, and we're done by 09:53. Less than 1 hr.
No clean up, I was left getting all the dust and debris left in the shower and surrounding area. They opted not to install the overflow cover plate or the drain trim, grant it, anyone can chanel those out, because he said their boss didn't say anything about it but for 550.00, I was expecting a professional job to its completion.
I will never recommend this company to anyone, and lesson learned I will always get estimates. Out of convenience and desperation it cost me.

Judy Y.

do not call Carl and Sons when you need a plumber. we called them out to fix a clogged bathtub. They quoted us a price of $300 after they investigated the problem. They went to work. About a half hour later when they were done they said it would cost $525. how did the price go up $225? They told us it would be $300. What a RIPOFF. save your money and call a different plumber. I will be reporting them to the better business Bureau.