Carl & Son Plumbing & Heating

Rachel S.

I would give no stars if yelp allowed it. My warranty company works with this company. Before anything, I was called by a man who wanted clarification on the problem, which makes perfect sense, only it was 8:30 pm (this was not an emergency situation). He was slurring his words to the point I wondered if he had been drinking. Fast forward to the next day at 9pm when I receive another phone call from the same man asking the same questions in the same slurred speech. I reiterate everything from the night before. He then proceeds to have me basically perform what should have been his service call. I ran around my house, testing this and testing that, relaying the results to him over the phone. By the time everything was done, it was around 10:15pm. He then decides to tell me that nothing that needs to be done is covered under my warranty, but if I don't get him in trouble and tell the warranty company, for $500 he can come out and do what I need to have done (which from any other plumber costs around $250-$300). I also need to have something else done, it can wait for awhile, but it will need to be done soon. He can come out and do it, but will run me around $1000. I can't tell the warranty company though, because it will get him in trouble. He's shady and there's something not right about this company at all. I never even gave them a chance to come to my home after just talking on the phone with him. Steer clear.

Greg M.

On two completely different incidents Carl and Son was sent out by a home warranty company to repair issues at my daughter and son in laws new home that were not disclosed by the former owner or found by the home inspector that they hired before close on the property. On both occasions Carl and Son got the work done promptly and correctly. The two gentlemen who did the work were professional and courteous.

The first incident was a natural gas leak that had to be handled as an emergency. The home warranty company first dispatched a different plumbing service from Chicago. I could write volumes on this initial plumbers incompetence however I will get to the point. When the first plumber left Nipsco still detected a severe natural gas leak. This leak point was clearly marked before this plumber started. I refused to have this same service back and it took a lot of arguing and a threat of law suite but finally the home warranty company agreed to dispatch a different plumber. This was Carl and Son and the experience was like night and day. This leak was repaired and after the entire system was pressure tested another valve showed slight leakage. This was also repaired. Nipsco commented the repair was excellent and was able to immediately turn the gas back on.

I would recommend Carl and Son to anybody in the ""Region"". People tend to dwell on the negatives but rarely take the time to pass along the positives. Carl and Son did the job correctly on both jobs. I would hire them again in a second. Thank you Carl & Son!

Michael C.

Thank you, Carl & Son Plumbing, again!
This time it was a sub pump problem. They where on schedule, on estimate and with quality work as promised.
I reside out west and still have property in NW Indiana. Carl and Son Plumbing has been my go to plumbing professionals for many years.
Being out of the area and needing someone you can count on and trust in any situation is critical. With regards to Plumbing & Heating problems, these guys let me sleep a lot better at night. Thanks Again!!

Martha G.

I reached out to them after my insurance refer me to them, they came in right away no problem, took photos everything that was wrong with my water heater and they were going to send it my insurance. They told me they were not going to charge me and the communication was fine until almost a month later when they started ghosting me and so did my insurance. Call my insurance gave me the run around and call carl & son left them voicemails never got back to me, the last time I reach out to them the older guy answer me and told him who I was and was trying to see if he had heard from the insurance and then hung up on me that was Nov 10, 2019 8:22am next day got a call from my insurance telling me they are not going to cover the job. I was pretty upset because since insurance was not going to give them the job it make sense why carl & son been avoiding me, right? ( I was actually going to hired them for another but since I experienced this with them why bother since they were avoiding anyways). Fast forward to today Feb. 27th, 2020 at 7:32pm after almost 4 months since I last heard from them the older guy got the nerve to call me to charge me $100 for the visit he did back them when i was going thru this situation and when can he get the money....honestly that got me so mad but because i was trying to put my son to sleep i hold back and decided to be civil about it. But damn how dare you... and the nerve you got to call me back almost 4 months later when you told me you were not going to charge me when we spoke first visit, then avoided me since you did get them job thru the insurance (lost my business since I was trying to hired you for other stuff) and then out of nowhere call me trying to get money out of me after almost 4 months? Wow really bad service, I would never recommended this company specifically if you going thru insurance.

Stevie K.

This is NOT a company you want to use!! Charged $500 for a hot water heater install sub contracted by Menards. They dented the tank and cover on the new HWH and charged $300 extra to move items that never needed to move. They left a mess and we are not sure what was taken besides copper tubing that they cut out a replaced with a hose. They unplugged the sump pump and left it unplugged in a different place. They also helped themselves to a Rubbermaid riser while they were not being watched.
The BBB will be notified as well along with Menards.
Terrible excuse for a professional business.

Brittany S.

Called several plumbers and Carl and son plumbing were the only plumbers that could come out same day professional and experienced technician came out diagnose the problem immediately and was able to fix the problem without even leaving had everything he needed on his truck would recommend to anyone

Juanita A.

I am writing this review because of the excellent service I received. Not only was the owner and the technician professional and courteous, it was a very pleasant experience. He responded immediately to my call and was there within the hour and done within the next. Everything was working perfectly before he left. That's what I call customer service!

A. T.

I thank the two Gentlemen for their OUTSTANDING plumbing service, at my Home, on the morning of, February 11, 2019 (zip code- 46403)... Thank you again, and may God continue to Bless you, and yours.

M M.

I WOULD GIVE THEM 0 STARS IF I COULD. Our amazing warranty company sourced the job to these incompetent plumbers. They apparently didnt have a utility pump at all...so they just left our old, leaking water heater in the basement. No clean up, nothing. Water everywhere. I called...and he lied saying that they were not being paid for the removal. Untrue. That was completely covered according to HMS. Unprofessional, dirty job. Awful.

Corey M.

Terrible customer service. Was brought to this company from my home insurance do to a sump pump going out. Talked to the owner the night before who was slurring their speech and not making sense at times. I'm assuming they were drunk. Fast forward to the next day. He was supposed to have one of his plumbers come out at 8am. When the plumber arrived he called me and I had told him my wife called off work and would be there while he does the job. About 49 minutes goes by and I get a text from my wife saying she's been waiting with the door open, looking outside to check, and hasn't seen anyone come or go. I call the plumber and he strikes an attitude with me saying no one was at my house when he knocked so he left for another job, then hangs up the phone on me after I tried to explain to him someone was there the whole time and that he might have been taken to the wrong address. So I call the owner, whom once again sounds wasted. He says he doesn't know what happened, then abruptly says he has another call and will call me back. Never got a call back and now my wife lost out on a days pay for taking off to stay home for this issue.