Carl F Riedell & Son

Josy M.

We have used Riedell for 20 years. They are professional and friendly. They answer the phone when we call. I do not have to be there when they do maintenance on our heater. I trust them and they trust us. Small company for small Cape Cod. if you want to be treated like a number then the city is right for you.

Lynda S.

Made an appointment with Riedell for an estimate on repair of furnace on @ 11:00. I arrived at my family house at 10:50 to meet the rep to give me a repair estimate. Come to find out, the rep had arrived before our appt time and left before our appointment time. We had workers there, cleaning the house out and Riedell just let themselves in help themselves to the basement. He had left before I even arrived, which was well before our appointment time. I feel this is breaking and entering. Obviously not a trustworthy company. I would never have them come to my house again and do any kind of repairs be very wary if you ever call them. I would suggest to never call them.

Susan H.

for 25 years Carl Reidell has take care of our home with the highest marks. recently, one mistake after another, numerous added appointments to fix them all (some serious)--ALL OF WHICH THEY BILLED FOR, including the latest which could as easily been handled with a 2-sentence conversation but instead was $190.00, the trust is completely broken and we will never call them again. This past spring, I arranged a full cleaning of the heating AND cooling--and oops--the a/c never got reviewed and July 4 weekend all my guests hung out with fans. and when they came back to fix it, I got ANOTHER BILL!

trust is everything. I'm sad it's gone.

Greg O.

An installation that was never installed properly was ""fixed"" a month later, but then had the exact same issue a year later. They continue to charge to fix the same problem because ""it's not within the ""original"" installation 12 months."" Use someone else who will stand by their service.

William P.

I was a customer for three years using them for seasonal maintenance and was so pleased with their service, I recommended them to two friends. I moved this Summer, two miles away from my prior home, and when I requested service, they refused ""because I was a new location""! I thought I was a customer and not a location.

Carole M.

We had a frozen pipe that broke inside the wall. They came quickly to stop any more water and the next day sent someone to figure out the problem. They are always prompt and do a great job. I highly recommend them

David R.

About 20 yrs ago I purchased a water treatment system from Riedell to remove excessive iron from our well water. It worked great until it needed replacement about 6 years ago.I also purchased the replacement system from Riedell/Advanced Water Treatment
About a year ago the treatment system stopped functioning and I called them for service.
The tech came out and reset the system and said if things didn't improve he would have to come back and do more work....he suggested replacing the resin beads/filter media.
When the system still wasn't working right we called again in April for service ... and this is when the trouble really began.
The service tech who came out was very young and very clearly inexperienced. He seemed clueless about what to do and kept insisting that he couldn't do anything further until he took a water sample and sent it to the lab for testing.. which would take several weeks.
I kept telling him that we knew that the water was high in iron.. that's why we had a treatment system installed 20+ years ago. I told him the reason I called for service was for them to get the system working.. not to preform unnecessary tests. He basically refused to do anything except take a water sample..I suspect he didn't have the knowledge necessary to actually trouble shoot and repair the system or the skills necessary to replace the resin beads.
So he left without actually doing anything to repair the system.
Riedell then sent me a bill for $162!
I didn't think I should pay anything. Since the tech did nothing except argue with me and insist that he needed to test the water that we knew had excessive iron.
I called Riedell to try to discuss the charges.. and they never returned my call and continued to send bills. After several months my partner called and talked to Mike who agreed that we shouldn't be charged.
However the system still doesn't work... and Riedell has now declined to come and make the necessary repairs to the system.
I certainly understand that the pandemic has put strains on the entire system and labor and service has been affected obviously.
But I don't think that sending out an untrained inexperienced ""service"" tech who clearly wasn't qualified or able to make the necessary repairs is in any way excused or justified by the pandemic.
They obviously have organizational/ management problems that go well beyond the pandemic.
I'm actually kinda glad that they no longer want me as a customer.. since I don't want to continue to do business with a company with such an untrained and unqualified work force.
I'm pretty sure that my experience is a tip of the iceberg issue ...and I doubt that they will continue to stay in business with their combination of lack of skilled service techs, bad management and terrible customer service
BTW I received another bill.. probably the 6th+ since the original ""service"" call was in April.. yesterday!
Further proof of a completely disfunctional organization!

Jayne W.

I returned at 10 pm from a week away and could not turn my water back on in the basement. I left a message, they were in touch at 8 a.m. They promised service today, called about 45 minutes before plumber arrived at noon, and he made the necessary repair quickly. They were up front about 1 hour minimum charge, but it was well worth it....All of this excellent service, and I had never been a customer before; I will definitely use them again!

Angela T.

Requested a quote for central air installation in Wareham since their website lists Wareham as a service area. Got a voicemail saying they don't service anyone off-Cape. They may want to change their website to reflect correct information. From the looks of it, we may have dodged a bullet by not getting a quote from them!

D L.

Riedell are crooks. Installed new piping, etc. on an older gas boiler $1000 down the drain. Did not notice crack or corrosion in boiler (we don't inspect!) or CO2 level at chimney (astronomical!). Should have advised new boiler which they now want to put in. Acknowledged most of piping they just put in will not be useful.

Rude, overpriced, incompetent.