Care One Plumbing

Steve C.

Our 65 year old Holly Stubby floor heater conked out. Care One rebuilt it and now works as good as new. It was a little on the unsafe side before, which I kind of knew. They made it safe, and it will probably out last me.

Kerry B.

I've been using Paul and team for our business needs and service has always been great. Fair, honest and hard-working; can't ask for much more.

Veronica H.

beware this plumber is not experienced and he over charges!!! he charged us a total of $860 to replace a part that wasn't broken and for a shower head rebuild that is still leaking and pulled apart??? don't get scammed and don't give them ur time nor money to this clown!!!! i have

don't sign anything you don't agree with. this type of service shouldn't be allowed. i truly feel like we got scammed.

Dave M.

Had the water heater leaking water needing to be replaced. Paul and Kevin came out the same day I called and were very professional and courteous. They not only did a great job replacing the old water heater, but they also made sure everything was up to code, by installing the correct drain line and vent system. Great company to work with and have moved them to the top of my list to use again if ever necessary, but most importantly to refer them when ever possible. Thank you, Paul & Kevin great job.

Dave M.
Covina

Robert G.

The work was done well and quickly. My issue was I was charged $75 extra for after hours even though it was 5:30 pm and their ad says open till 11:30 pm. I AGREED before they started to the price of $375 but the invoice does not show the breakdown parts and labor and the job was done in less than an hour. I would guess $50 to $75 in parts and I think $325 labor is excessive..I reached out via letter about my feelings and did not get a response so I posted this. I'm sorry to say I cannot afford to use them again in the future....

Kevin M.

Called care one to come after hours for a valve switch out, couldn't finish the job myself and didn't want to leave my water shut off before work the next day. Of course you pay extra for the after hours and anything in plumbing is not cheap, but it's expected and worth it when their experience and skill can save you from making a huge mistake that costs you more. Expecting the price to be outrageous i was surprised to hear a fair price for someone having to interrupt their day and drive to my house. Paul was very experienced, polite, clean, and respectful. I've worked with a lot of plumbers and i can say Paul made me feel comfortable about the entire experience. Highly recommend care one based on this experience.

Raymond S.

Had an emergency at my house last night called out care one plumbing should up fast so professional had my plumbing fixed in a half hour if I have any other plumbing problems I now to call care one and again thank u guys

Francesca C.

We called Care One on a Saturday afternoon, when no one else was answering their phones or calling us back, even though they advertised 24/7 service. Paul said he would be out Sunday to fix a sprinkler valve failure that resulted in a geyser of water and having to turn off all the water to the house. He showed up on time and cost was reasonable for a Sunday call. The problems were quickly fixed and water is back on. I will call them again when I need a plumber.

L H.

I recommend this business. Paul & his assistant arrived within the 1 hour time frame provided. They installed natural gas fire logs into our fireplace at a reasonable cost. Courteous & professional.

Bill F.

Yikes. I have a craftsman/Spanish revival little house from about 1929. In this house is a wall heater embedded in the hand-finished stucco walls. The heater is from about 1959 as near as I can figure. It is built like a tank, it heats the room superfast, it looks good, and it stopped working.

Was it safe? Could it be repaired? Would I die if I kept using it? If I took it out, what was I going to go with the big hole in the stucco (interior) wall? Could parts be obtained for a 1959 heater?

I called a number HVAC places. The thing that happened most was, companies made an appointment and never showed. Second was convincing me over the phone that I didn't want a repair, that I'd change my mind and not do it, that when they told me my heater couldn't be fixed I'd think they were lying, so why bother coming over in the first place because I wasn't going to believe them anyway when they told me things which they knew already without coming over because etc. They advised me to just get the gas company to red-tag it, to save them the time. Basically, no one wanted a small, annoying job that they'd have to spend hours on the phone for, calling around trying to find parts. I interpreted all this to mean: They didn't want my business. The feeling was mutual.

Another thing people liked to do was give a cursory look and then switch into ""You need to air condition the whole house"" mode, with the ""You'll only spend a little more than you would just fixing the heater. See? Only $6,000 more! We'll put the compressor right here!"" I would love AC, but can't afford it.

One guy who did show up told me the unit had mysterious thermal stress cracks - ""Right there - see?"" ""Wait - what are you pointing at?"" ""Right there - see that crack?"" ""That's a welded seam."" ""Yeah, and there's no way to fix it, it'll leak carbon monoxide while you're asleep!"" Whole-house AC would fix this situation, he informed me, and he'd be happy to help.

When I asked one guy, if he took out the heater, who was going to fix the big hole in the stucco, he said: His uncle, who is ""very good"" at matching craftsman stucco styles from 1929.

Finally I saw the reviews here. Paul from Care One came out, listened carefully to what I was saying, inspected the heater, pronounced it well-made and sound, went out to his truck and got a replacement valve, put it all back together, lit and tested it, and that was that.

I particularly appreciated that he was willing to listen to me, talk to me, and show me what he was doing when he saw I was interested. A completely pleasant experience.

Also: He's certified on Noritz tankless water heaters and did a maintenance as long as he was here.