Cardinal Plumbing Heating & Air

Ryan M.

Responsive. Reasonable. Respectful. Highly recommend Cardinal Plumbing for your plumbing requirements.

Terry M.

Cardinal plumbing came out on time and was very efficient and knowledgeable. Completed the work in a timely fashion. Daniel was great to deal with.

We had the hot water shut off valve under our kitchen sink leaking and Daniel replaced it.

Very satisfied and would highly recommend Daniel and Cardinal plumbing.

Brian K.

Fantastic service! They were friendly and very helpful when we called for service. The day of the repair, they called to let us know that they were on their way and provided an estimate time. They were prompt and completed the job quickly. So glad we found a trustworthy plumber!

Happy C.

I've used Cardinal Plumbing at least 3 times and will continue to use this company. This will be my go-to plumber as I appreciate the professional abilities and courtesy of the office schedulers and plumbers who I've worked with.

I've provided a referral already.

Bruce J.

Outrageous estimate! My regular plumber was unavailable until after Thanksgiving, so I called Cardinal Plumbing to come replace a laundry sink pump with an identical model I had already bought in an easily accessible location. It looked like less than an hour's work for an experienced plumber and would probably have taken me two hours to do myself. The technician on-site handed me an estimate of $375 to do the job, which is nearly what we paid another company for both the pump ($280 from Amazon today) and the labor in 2009. I paid the $49 minimum service call charge and sent him on to his next call. The icing on the cake was tonight when I came across the ""Free Estimate"" in my email. If I paid $49 for the guy to come out and all he did was give me an estimate, it wasn't free.

J J.

Quick, professional, and the plumber on-site went above and beyond to help. Mark K. was here on 9 Sept to fix a 'rattling water pipe' issue in the basement, and ended-up helping me to get a substantial refund from Loudoun Water. In addition to fixing the original problem (pressure valve), he found a leak in the water company's pipes outside and explained it to me in such a way that when I relayed the information to the water company, there was no runaround, immediate replacement of the meter at the street, and a substantial refund (zero'd out my quarterly bill!). He was also kind to our pets, asked me to inspect the work, answered my questions in clear/layman's terms, treated me with respect, and cleaned the work area without me asking. I will use Cardinal Plumbing again, and recommend them to friends & neighbors.

Stephen S.

Mark was wonderful. Identified multiple issues and handled the problem immediately. Will be using Cardinal Plumbing again for any major plumbing work

Paula S.

George was professional and did a great job fixing our plumbing.

Stephanie C.

I called Cardinal Plumbing bc a toilet in my house was running water. They offered a convenient time and came and fixed it for$200 and the repair included a membership. A few weeks later I had a similar problem with another toilet, which was covered under my membership. Not only did Carlos come and fix that toilet,but he performed a hot water heater flush, unclogged a few sinks, and replaced/re-cauked a shower knob that had been loose. This was an AMAZING value compared to some other plumbIng companies I've had experiences with.

Carlee O.

I'm updating my review from 1 star to 3. This week (11/6/17) I received a voicemail from one of the owners, requesting a callback to discuss our previous experience. I was not able to promptly call back but had planned to. I just received a visit from this owner who wanted to make a personal apology for what happened with our last job.

Nikolai was very apologetic and expressed genuine concern for wanting to make things right. While this doesn't change what happened, it really gives me closure. Customers can rest assured that Cardinal will not only investigate, but take steps to improve the situation. That says a lot. I've always maintained that they do good work and the guys doing the work are exceptional in both attitude and skill. Because of the amount of effort Nikolai put into restoring this situation, my feelings about the company have improved significantly.

Here is my original review from 8/3/17:
I definitely do not recommend this company. While our first experience with them went well, my most recent did not. I will say that all of the workers that came to our home were professional, courteous and friendly.

Cardinal did work for us recently which included locating a leak in the water main and bringing the existing water main to code. It was during the attempts at locating the leak that they tore through the water main where the line enters the house. That relocation work was not done correctly and subsequently water leaked into our bedroom. We waited for nearly 4 weeks for resolution and nobody contacted us to get the work fixed - I had to call them. When I called Cardinal to ask why nobody had corrected the issue, I was told by one of the receptionists that she thought our job was taken care of. She also reprimanded me for leaving an unpaid invoice. It was unpaid because water was still leaking into our basement and there was a gaping 5 foot deep hole in my yard.

We ended up calling another company to fix the work. The second company was stellar, outstanding and prompt.

The second company fixed the leak, re-waterproofed the area that they had installed a few years ago AND backfilled the hole.

It's been several weeks since the work was completed and we have paid the invoice to Cardinal. Per their estimate, they were to come back and seed the two areas of our lawn that have been left bare. When I requested the completion of this final portion of the job, I was told to call the second company, as the second company back filed one of the two holes. (the other one had been back filled weeks ago by Cardinal).

I didn't argue with the person on the phone. I decided it really wouldn't get me anywhere to attempt a discussion or split hairs. If that's how they want to leave this, that's on them. I just won't recommend them to anyone in the future.