Cardinal Plumbing Heating & Air

Hang N.

Do not recommend. We were existing customers with Cardinal and used them a few times for fixing our plumbing issues and installing our water heater. The first few times went well. However, when our AC broke down during the summer, we called them 3 times to schedule emergency appointment to fix our AC. Each time they ""confirmed"" the appointment but in the end no one showed up. The people who took the calls seemed to be clueless each time we called. We had to stay in the hotel for a few days and in the end had another company come out and fix the issue for us.

Now our water heater which cardinal installed just broke down (not implying this was necessarily their fault) but we will not be using their service ever again.

Steve P.

This review would be five stars except for one employee of this company. First with the positive. Had few plumbing repairs by Cardinal over the years. Not long ago and recent one tech JackL came. Though he is new with the company, his past specific experience allowed our major plumbing work to proceed, him knowing an alternative water shut off no other plumber from other companies pursued over the years. Jack, showed up timely, professional, caring (similar to some doctors, he personable with great bedside manner), thorough with his work, answered questions. better than average in cleaning up afterwards, and could not ask for better. Other positives of Cardinal not repeated here and can find in others Yelp reviews.

One other recent contact not so positive. Another tech though truthful about our older hone overall plumbing situation, though very expensive to repair overall, most people do not do unless forced to, he scared us initially about the most severe result, destroying house. Afterwards had someone doing general repair work for us with 20 years experience, he said he never had a customer with worst case result with this plumbing situation, about as low as risk as property damage happening from a tornado in No. VA. Definitely something to monitor for leaks, only had one which another tech from Cardinal fixed years ago.

Kim D.

I set up an apt to replace my garbage disposal with a 12-4 arrival time. They cancelled the apt on the day of the apt. We rescheduled the apt but they only had a Saturday apt available. I cancelled my plans on Saturday so I would be home for a 12-4 arrival time. They cancelled the apt on the day of the apt....AGAIN. They wanted to reschedule but I declined. Not a reliable company.

R. G.

Not responsive to customers. Can't explain their work but then try to up sell you. Would not recommend this company.

Demissew Z.

Michael came to do regular fall check up of the AC system and he was professional and did a great job of inspecting both the inside and outside units. He didn't have a replacement Filter on him but promised will have some mailed to me.

Shevonne P.

I had two plumbers come and try to figure out where this mystery leak between the first and second floors was coming from. No one could figure it out. One of them said it had to be the HVAC pipes. The HVAC Tech came and said it wasn't and maybe it was the roof. I had gotten my roof replaced, so I had the company check, and everything seemed fine.

After the ceiling start bulging, I called Cardinal Plumbing. Hugo came by. He said he had to cut a hole to see where the water was coming from. He checked the tub and toilet of the upstairs bathroom (the first plumber said that wasn't the issue, and the second said it was the tub). After checking, Hugo said it seems to be a pipe behind the shower. We realized that it was accessible from my closet. When we went into the closet and looked behind the closet door, there was black mold in the bottom of the wall. He cut a hole, and one of the pipes had a leak. Finally, after months of trying to figure out what was going on, the leak was fixed!

I was so happy because it was months of stress. He even referred me to a company that could get rid of the black mold.

I have found my new plumbing company.

Nihar S.

Pretty sad reflection on customer service. Asked them to trouble-shoot a somewhat vexing plumbing related issue, the tech who came out (good guy) was inexperienced and said he couldn't figure out exactly what the problem was and would need to return with a senior/more experienced person to correctly diagnose the problem. Charged me the call-out fee. The problem then disappeared on its own - temporarily - so we shelved the 2nd appointment. When the exact same problem re-surfaced 2.5 months later I called them to come an have re-look, and they said they would do so but charge me the call out fee as a 'new customer' because their 30-day window had expired. I said it was the exact same issue that they were unable to diagnose on their first visit, for which I had paid, why would I pay them twice at the same rate? They elected to turn down my business than accommodate my request or even offer me a second visit discount of any kind. Super disappointed. I left them with the words, you're losing a good customer due to your own decisions and inflexibility, just know that.

Leon T.

I called to schedule an appointment and get an estimate for the repair. The answering service person scheduled my appointment before giving me an opportunity to ask for an estimate. I received a text containing the appointment details. When I asked for an estimate his response was he told me the dispatch price was $49.00 (which I agreed to), I said yes you did but I would like an estimate for the entire service. He said the technician would give me an estimate upon their arrival and inspection. Since I could not obtain a price or a price range I requested the appointment be cancelled. He said I had to call back on the same number and request a cancellation. I don't do business with a service company without getting estimates for comparisons.

Mark S.

Scheduling an appointment for same day was easy.
Provided schedule updates and a photo of the tech.
The tech was great.
Arrived on time.
Listened to my concerns and assessed the situation.
Explained the work and costs involved.
Got right to work and resolved the issue in a clean and professional manner.

Jane S.

The drain to the pedestal sink in our new house started leaking so we called these guys out. Cardinal charged us $285 to fix the drain but two hours later it started leaking again. Cardinal said they'd have to take the sink apart and it would be an additional $580 to come back and fix it. So we called F & L Plumbing and they fixed the entire problem for $165. Additionally, since the sink was apart, F & L installed a new faucet (I purchased separately) at that price!
STAY AWAY FROM CARDINAL -They are outrageously priced and incompetent. Plumber runs your credit card and you never get a receipt. The billing office is impossible to reach.