Cardinal Heating, Cooling, Plumbing & Electric

Steve N.

On time, Paul did a very thorough service check on our HVAC system. Very pleased with Cardinal and enrolled in the annual maintenance program.

Laura S.

Cardinal has been the BEST company I've experienced so far at my house. I've also used Action--they were terrible in comparison.
1st call to Cardinal was in a panic with the sudden loss of AC in a 90 degree day. 5 animals in the home. The person with whom I spoke understood how dangerous of a situation this was and a service person was scheduled that day.
2nd call was for electrical work--not urgent but they happened to be able to squeeze me in on the same day which was probably rare but amazing!
Best parts of this experience:
1. Friendly and empathic front team who got me scheduled ASAP.
2. Text prior to the service person's arrival with their pic and some info to help personalize this 'stranger'
3. The service people themselves--extremely competent, focused, and very personable.

I only wish they serviced commercial properties so I could have them out to my business!

J. M.

I initially inquired about the availability of specific equipment (down to the model) due to it being unavailable with the original service provider I selected. Matt encouraged me to set up an appointment. Before we spent the time on site, I asked that he check for this specific equipment so we don't waste each other's time. He called back ""good new"" he checked with the owner and had two units, one in Madison and one in MN, and encouraged me to set up a site visit with a Comfort Advisor, Greg. We spent about an hour showing him the project. He didn't hesitate to criticize the other company. Then, once he better understood the scope of our project he started planting seeds indicating they don't want the job. ""We're scheduled out 14 days"" (matt said 10) ""This is going to be a really tough project"" ""this is going to be a BIG Job"" ""we're going to be way more expensive than the other guys- I can tell you that right now"" Then he tossed out a big number to scare me off when we were about to enter the attic (which we were bracing for) ""it would be $12K just to replace and existing system"" Then he looked around and came up with several objections ""we're not going to be able to get back there"" ""The vent would have to come inside the closet, or right above the closet door and you can't have that"" Then he tried to steer me towards a different brand of equipment but eventually assured he would get back to me with numbers in 24 hours but also encouraged me to call him back in 48 hours if I didn't hear back. He said equipment was less of an issue, and its more of an issue to get the people to do the work. 4 hours later he called and said they JUST sold the two units that were available yesterday... but that they ""would pass"" on my job regardless. Its clear they have more business than workers, and that's fine if they want to cherry pick the straight forward ones. I would just rather they be selective and cherry pick BEFORE they spend an hour of my time away from work. I understand they don't have a crystal ball but I was very specific down to the model number of the equipment, scope of project, and timeline but they wasted my time anyway.

Lonnie M.

I recently. Needed my furnace repaired. My furnace is an antique. It was one of the best back in the day. They were able to put a new belt on and lube it up so it runs like a new furnace. I like that there is no high pressure sales. I will be buying a new furnace from them when the time comes. I thought the repairman was professional and informative. Very happy with the results.

Georgiana V.

I got an appointment within a week. It was like watching a Dr giving a patient a complete physical. He checked and monitored the working of several parts as he fine tuned the running of the furnace. He made good recommendations for the out dated humidifier with no pressure . A discount plan was introduced for future service needs. I plan to take advantage of it.

Ivory R.

It took the technician 20 minutes to replace the wire and 20 minutes to discuss the job and the fee. The technician advised 3 times that he does not make the prices. For less than one hour's work we were charged $422.00 which included the following:

$202.00 attic access fee?

$149.00 repair fee.

$49.00 trip charge fee

$22.00 in taxes

We are skeptical of the excess attic fee and will be inquiring with the department of consumer affairs, attorney general, and writing further reviews of such practices. Not to mention insulation is still laying on the floor after the technician left. No clean up!

From Craig at Cardinal:
I apologize for the poor experience you had with our service yesterday. We are firm believers of upfront pricing and give our customers pricing before we start the work and have it approved so we are sorry if this was not the procedure of the technician.
We normally have an attic access charge since it does take more time to diagnose and repair in someone's attic vs in a wide open basement.
We also apologize for our tech leaving a mess in your garage area. That is also not a normal procedure of Cardinal's services.

I have talked to our accounting department and they will refund the $422.00 payment for our services from yesterday.

Kayla G.

Just had them install track lighting in kitchen, it was great! Andy came in with mask very much appreciated, and had an estimate ready , which was extremely reasonable. He had the light installed in 15 minutes! PLUS he took old light , boxes for new light and vacuumed the floor! Fantastic! We will sometime soon need new furnace/AC and know who to call!

Barbara K.

Cardinal inspected our furnace and air conditioning unit. It was determined that we needed both replaced since they were close to 25 years old.

Greg from Cardinal came to our home and explained in detail the two brands and different models available. He spent a good deal of time with us explaining the advantages of each brand and model and helped us select the ones that were appropriate for our situation.

Two days later Cardinal called to give us a time to select for instillation.
The Cardinal people were efficient and the instillation perfect. The
cleanup was immaculate. Everyone we encountered was very professional.

Great personal service. We are happy and will use Cardinal for future needs.

John & Barbara K.

Marla K.

I have had the professionals from Cardinal to my home to replace a hot water heater, air conditioner, they have come to the house to service my furnace and run a water line to the refrigerator. Each time the techs come out they are professional, courteous, and efficiently took care of each of my services. They explained to me what was being done and I knew what the cost was going to be before they began the work. I will recommend them to everyone I talk to, the guys are great. I would also like to say the girls in the office are great too, always polite and help me get things scheduled as soon as possible.
Thank you Cardinal

Matt K.

If you're looking for great service and people you can trust to handle your HVAC needs, I'd look no further than Cardinal Heating & Air Conditioning. My wife and I purchased a 25 year old home and we called up Cardinal to come check out the furnace. The tech who showed up was awesome. He let us know that the furnace was the original furnace, which even he was a bit surprised about (since they typically only last about 15-20 yrs), but he said it was still functioning just fine despite its age and didn't try to sell us on anything at all. We ended up liking our tech so much that we signed up for Cardinal's annual preventative maintenance plan for heating & cooling; which I'd highly recommend. Anyway, over several years our furnace kept passing inspections (in which at no time did anyone at Cardinal pressure us to upgrade), and the service maintenance checks we had with them were all great experiences.

Finally this past spring we had a tech out to check the A/C unit as part of our annual maintenance plan, and while he was running a diagnostic on the A/C he went the extra mile and used his down time to check our furnace; which thankfully he did, because he spotted a crack in the heat exchange (which I also verified was there). Now if you're unfamiliar with furnaces, a crack in the heat exchange is a serious issue; the type of one where you run the risk of carbon monoxide leaking into your house. The tech was very apologetic for having to inform us of the bad news that by law he had to flag our furnace as unsafe to operate. However, I just profusely thanked him and said we knew the furnace was well beyond it's expected life, and that this was precisely why we had the maintenance plan in the first place. Anyway he went on to finish the air conditioning check that morning, but before doing so he called the office to have someone reach out to us about our options for a new furnace. As expected they got back to us pretty quickly (within a half hour).

Now I should also mention that our A/C unit was pretty old (13 yrs), and they typically only last 12-15 yrs. So it wasn't too surprising when he said it would be an extra $200 to top off the coolant and replace a part. He also estimated that even still, the unit would only have a year or two left before ultimately needing replacement. However instead of pushing the repairs through or trying to sell us a new A/C unit, he told us to hold on for a minute, and he called up the office to see if they were still running a promotion that was ending soon where if you buy a furnace (which we were already going to do through them) that you get an A/C unit free. It turns out that they still were (and had it been a few days later we would have been totally SOL), but in doing so he got them to revise our quote on the new furnace to include the new A/C unit. As a result we ended up saving thousands through this deal. And for those of you skeptics out there, no this wasn't some manufactured promotion that was put together to make the sale happen. We were already going to get the furnace from them, our tech simply was looking out for us and in doing so he saved us a lot of money.

Lastly I also want to mention that at the tail end of the A/C check-up I had to head to work, but my wife was home, and so we talked on phone the remainder of the morning sorting out all of the above. Now where things went from great to outstanding is when she called to inform me that Cardinal called to schedule the installation and the scheduler was like: ""are you available this afternoon?"" My wife was shocked, and confirmed that she was in fact implying that the furnace would be installed that day. She said: ""yeah, it looks like it might get a little chilly tonight, so I thought if it worked out we'd try to get that installed today for you"". So low and behold when I came home from work, they had removed the old furnace and A/C, installed the new units, and to top it off hooked us up with a new smart thermostat that worked with our 4 wire system (unlike our Nest) and had taken the time to walk my wife through all the features on how to use it.

So there you have it. If you've braved through my very lengthy positive customer experience story, you'll see why I'll be a Cardinal Heating & Air Conditioning customer for life. And for those of you who prefer the cliff notes... let me just say that Cardinal does excellent work, has excellent people, their work is timely, they are not pushy about trying to sell you anything, and that ultimately the cost of the new furnace and A/C was far less than the money we had budgeted for it. Thanks to them I sleep better knowing that my wife and kids are safe because the crack in my heat exchange was caught when it was. With the Cardinal, I feel like they truly have your best interest in mind, and I honestly can't say enough good things about our past several years of being customers of theirs . Thanks Cardinal!