Cardinal Heating, Cooling, Plumbing & Electric

Lisa G.

great, responsive customer service
fixed in one visit, reasonable prices. Plumber was knowledgeable and helpful

Sam K.

They came quickly they could give me a tighter ETA in the morning and they quickly snaked my sink but it was a little bit expensive

Debbi M.

Yeah, AC went out in the current heatwave. We went out for dinner & came home to 82° inside. We checked with you good Yelpers and found great reviews for Cardinal & gave them a call around 8:00 pm. We got their after hours call service, she asked if we needed a call back that night which we declined, asked her for a call back this morning. They called about 7:50 am & were here & done by 1:00 pm!! Javier was very professional in his analysis & explanation of the needed repair. He had it done in hardly any time. In about an hour's time, we've dropped from 82° to 80° and still going strong! Thanks so much, Javier, great job!!

Steve N.

On time, Paul did a very thorough service check on our HVAC system. Very pleased with Cardinal and enrolled in the annual maintenance program.

Laura S.

Cardinal has been the BEST company I've experienced so far at my house. I've also used Action--they were terrible in comparison.
1st call to Cardinal was in a panic with the sudden loss of AC in a 90 degree day. 5 animals in the home. The person with whom I spoke understood how dangerous of a situation this was and a service person was scheduled that day.
2nd call was for electrical work--not urgent but they happened to be able to squeeze me in on the same day which was probably rare but amazing!
Best parts of this experience:
1. Friendly and empathic front team who got me scheduled ASAP.
2. Text prior to the service person's arrival with their pic and some info to help personalize this 'stranger'
3. The service people themselves--extremely competent, focused, and very personable.

I only wish they serviced commercial properties so I could have them out to my business!

J. M.

I initially inquired about the availability of specific equipment (down to the model) due to it being unavailable with the original service provider I selected. Matt encouraged me to set up an appointment. Before we spent the time on site, I asked that he check for this specific equipment so we don't waste each other's time. He called back ""good new"" he checked with the owner and had two units, one in Madison and one in MN, and encouraged me to set up a site visit with a Comfort Advisor, Greg. We spent about an hour showing him the project. He didn't hesitate to criticize the other company. Then, once he better understood the scope of our project he started planting seeds indicating they don't want the job. ""We're scheduled out 14 days"" (matt said 10) ""This is going to be a really tough project"" ""this is going to be a BIG Job"" ""we're going to be way more expensive than the other guys- I can tell you that right now"" Then he tossed out a big number to scare me off when we were about to enter the attic (which we were bracing for) ""it would be $12K just to replace and existing system"" Then he looked around and came up with several objections ""we're not going to be able to get back there"" ""The vent would have to come inside the closet, or right above the closet door and you can't have that"" Then he tried to steer me towards a different brand of equipment but eventually assured he would get back to me with numbers in 24 hours but also encouraged me to call him back in 48 hours if I didn't hear back. He said equipment was less of an issue, and its more of an issue to get the people to do the work. 4 hours later he called and said they JUST sold the two units that were available yesterday... but that they ""would pass"" on my job regardless. Its clear they have more business than workers, and that's fine if they want to cherry pick the straight forward ones. I would just rather they be selective and cherry pick BEFORE they spend an hour of my time away from work. I understand they don't have a crystal ball but I was very specific down to the model number of the equipment, scope of project, and timeline but they wasted my time anyway.

Lonnie M.

I recently. Needed my furnace repaired. My furnace is an antique. It was one of the best back in the day. They were able to put a new belt on and lube it up so it runs like a new furnace. I like that there is no high pressure sales. I will be buying a new furnace from them when the time comes. I thought the repairman was professional and informative. Very happy with the results.

Georgiana V.

I got an appointment within a week. It was like watching a Dr giving a patient a complete physical. He checked and monitored the working of several parts as he fine tuned the running of the furnace. He made good recommendations for the out dated humidifier with no pressure . A discount plan was introduced for future service needs. I plan to take advantage of it.

Ivory R.

It took the technician 20 minutes to replace the wire and 20 minutes to discuss the job and the fee. The technician advised 3 times that he does not make the prices. For less than one hour's work we were charged $422.00 which included the following:

$202.00 attic access fee?

$149.00 repair fee.

$49.00 trip charge fee

$22.00 in taxes

We are skeptical of the excess attic fee and will be inquiring with the department of consumer affairs, attorney general, and writing further reviews of such practices. Not to mention insulation is still laying on the floor after the technician left. No clean up!

From Craig at Cardinal:
I apologize for the poor experience you had with our service yesterday. We are firm believers of upfront pricing and give our customers pricing before we start the work and have it approved so we are sorry if this was not the procedure of the technician.
We normally have an attic access charge since it does take more time to diagnose and repair in someone's attic vs in a wide open basement.
We also apologize for our tech leaving a mess in your garage area. That is also not a normal procedure of Cardinal's services.

I have talked to our accounting department and they will refund the $422.00 payment for our services from yesterday.

Kayla G.

Just had them install track lighting in kitchen, it was great! Andy came in with mask very much appreciated, and had an estimate ready , which was extremely reasonable. He had the light installed in 15 minutes! PLUS he took old light , boxes for new light and vacuumed the floor! Fantastic! We will sometime soon need new furnace/AC and know who to call!