Capitol Contractors

Who Dat L.

NO CALL NO SHOW. scheduled to have a hot water heater replaced. took off of work. no call no show. He won't even pick up the phone. my family is without hot water still and have to go through this dance with another plumber now.

Bryan D.

Don't use them!!!
I made an appointment with them weeks early because I had a timeline to meet. They entirely blew me off. Total no-show. When I called, they said I was on their calendar, but they didn't even bother to call me to say they weren't going to show up.

Unreliable and untrustwothy. Don't make the mistake I did.

Jeff T.

I scheduled a job with Robert at SF Express Plumbing and Drain two weeks ahead of time. I explained very clearly to him what was needed and he was very agreeable. He even recommended having two people show up to make it easier. The job required taking a water heater out and then reinstalling after placing in a prefab cabinet. On the day of the appointment, not only did Robert not have two people, he had zero people available for my job. He mentioned he had emergencies, but he was not willing to honor his commitment to my job or even give a courtesy call in the morning saying he had to reschedule. It is not really understandable how I go from scheduling two people in advance to having no work done at all. Robert and his crew should not be trusted for planning out your plumbing job, and I highly recommend choosing a different company in advance as to not waste your time.

Mark T.

Late day before the project, the owner informed me that it would cost me $700 for a $50 permit to do the simple job of extending a 30 inch gas line, not including the cost of the work itself. He then blamed me for not telling him, a licensed professional, that a permit was required. I had to fire him, call off all of the other contractors ready for him to complete the work. I should have realized why the YELP reviews on this company are so bad. BUYER BEWARE!

Mike B.

If I could give them a negative rating, I would. They installed a toilet incorrectly back in late February (crooked). I reached out to the plumber to see if he could come by that day to fix and no response. I called the mainline and spoke to the owner, Robert Martinez, the following week who said he would check their schedule and get back to me. He never did. I ended up having TLC come and fix it. He sent me the bill and called me to collect. I mentioned the issue again and said I would pay but was annoyed. He then told me that I could have called more. I did say they were incompetent I was surprised it was installed wrong and no one called me back. He continued to tell me I was cheap because I bought the toilet and that I need to go back to wherever I came from and he would just put a lien on my property. I am not sure why he told me to go back from where I came from, but I don't think it was meant to be a compliment.

David W.

Had some effort to get a visit. Put in a mini-split. When weather got cold heat didn't work. Came and solved it. No charge for three hours work. Quite fair

Richard K.

Contacted Santa Fe Express Plumbing to schedule a service call. Talked to Robert and he scheduled a call following Friday afternoon. Friday, no service men arrive, no call regarding their no-show. Called and left a voicemail. No response. Called again and talked to Robert. No reason for failure of service call and told me he doesn't listen to voicemail messages. What great service. I would not recommend this plumbing business.

Nathan M.

I would never let these individuals into my home as they have show violent tendencies.
I had an incident with an employee driving recklessly through a parking lot by Panera on 02/18/21 at 12:40 Pm. They drove through the empty parking spaces at high speed directly at me and I had to swerve to miss them. They almost hit another car that also swerved and honked at them. While in the Panera drive through the employee in the company vehicle rolled down his window and made threats of violence to myself and the other driver in the incident. I took a picture of the vehicle and drivers license and called the number on the side of the truck.
When I explained what happened to whomever answered they seemed either not to care or it might have actually been the driver. Looking at the Yelp reviews it doesn't seem like the care anything about customers or the public in general.

Deborah M.

They scheduled my appointment between 10-12am and said they would call 1/2 hour before they came. I called at 12 when no one had come or called, said he would call right back. I called again at 1:30 as no one had called , and was told again that he would call right back. As of 3:30 no one had called and I called another company. I rescheduled all my work for that day, over $200. I didn't make. I also had my carpenter scheduled for later that afternoon to hang backer board, and had to pay him for two hours for sitting on his hands.If a company can not even make a phone call, how can they do a competent job? Lame. Go somewhere else.

Gwen V.

I received super fast, super friendly & SUPER knowledgeable service today. Robert figured out my heating issue, that three other people couldn't diagnose. In/out. Best $97 I have ever spent!