Capital City Plumbing and Drain

Dagoberto C.

Our shower faucet handles were not working properly and we thought there might be other issues with our plumping. We called Capital City Plumping. The folks at Capital City Plumping were professional, prompt, and really helpful. Patrick and Ty showed up on time and when they learned we were new homeowners they walked us through what the issues were and how we could fix them. It turned out that the fix was relatively easy but Patrick and Ty made sure to educate us on what issues we might face in the future. I would highly recommend Capital City Plumping!

Jason F.

Patrick and Ty came out quickly to fix another plumbers mistake. Thanks guys, you did a great job!

Bryan C.

Patrick was our tech for a hose bib repair. He showed up FIRST thing in the morning, a rarity for service calls. He was polite and courteous, and knocked the job out in a timely manner. I would absolutely use him again.

Andy P.

They were on time, professional, and communicated throughout the process. I will use them again without a doubt.

Beverly M.

Good people. Reliable, careful, friendly.

Had a copper pipe problem and needed a new line. Received an estimate within an hour. Plumber Mike arrived on time and got the job done.

My one suggestion is that they improve their billing process. If the credit card reader on the plumber's phone doesn't work, I'd love to pay online, rather than calling in my cc number.

Kate M.

This is a local family owned business not a big corporation. They provide great service for less than you'll pay for so many others. They're knowledgeable, punctual, and thorough. They aren't just a great company to hire - they're a great company to work for. They treat their employees like family. Call them! You won't be sorry.

Brian M.

UPDATE:
I need to respond to each point this company has made:

1. Our owner has reached out to you multiple times to discuss with no return call.

REPLY: Correct, there is nothing to discuss. When you are hired that is when you have an opportunity to discuss, not afterwards. I don't need to talk to anyone now. Nothing left to say.

2. We do not sell certain versions or old models based off of "stock". We purchase directly from a local supplier. The model offered is not an older model. I'm afraid there is confusion. What is the new version your referring to?

REPLY: You are incorrect. You offered me the Navien 240A, some plumbers and plumbing supply stores still have that old model. I wanted, and got, the Navien 240A2. This is the new version of the Navien 240A. Call Navien and get schooled if you need help on their products.

3. We would of been happy to break down your estimate, no problem. We do it all the time. Dispatch notified your technician (we have proof) but he was provided your work number and when we called they stated you no longer work there. We apologize typically our technicians call back promptly but this was an unfortunate situation. It was an honest mistake.

REPLY: You are being dishonest and trying to cover yourselves. We communicated by text, email and phone. You were well versed in how to get in touch with me not only by phone, but also text and email. If you dialed a work #, which I find impossible because I have not had a work # since 1998, you could have connected in other ways if you wanted to. I had to call in to you 3 times asking for the breakdown. Why you don't do that right up front is odd at a minimum, and dishonest at most. I shouldn't have to chase you to get the breakdown I asked for. You dropped the ball, dd not get back to me when you had multiple ways to do so, and left me without hot showers or the ability to use my dishwasher, for a long time.

4. Troubleshooting with the manufacturer is the most commonly used method for determining the issue. Had we not determined the unit needed to be replaced, another company would of and they would have charged for their time as well. They would of called the manufacturer too. It is the best practice. It is frustrating that the wait times are extremely long but that is NOT our fault and YES we do charge for our time. We do know what we are doing. Some issues we can solve right away and other times for more complex issue we need to go through the process of troubleshoot

REPLY: the plumber that eventually fixed everything did so immediately, with no need to hold on long hold times with the manufacturer, and also pointed out something else that you missed that needed to be fixed. I did not tell them what the problem was, I just asked them to come and look at the issue cold, to see if they performed any differently than you.

Sometimes we all make mistakes, but for some reason no one wants to admit to their mistakes. They spin, lie or make up stories. You dropped the ball, period. Take the bad review like an adult, and learn from it, and move on. You have lots of good reviews, hopefully you'll alter your methods and do better going forward, and this will just be a lesson learned.

Gordon F.

I had a mysterious water leak in my rental property (like 25,000 gallons a month), and Capital City came to try to find it, and they couldn't find it. This was largely because my renter had the flu (which could have been covid) so the plumber was in a bit of a hurry to check the inside, and spent most of his time looking for trouble outside. My renter told the plumber he was SURE that it was not the toilets, so the plumber only briefly looked at the bowl in each toilet and moved on. (Also worth noting is that my renter does a lot of cryptocurrency mining, and those machines are LOUD, so it's not a surprise that the plumber did not HEAR any water running.)

Capital City recommended a specialty plumber that uses sonar equipment. They came out and instantly found that the guest toilet (in a bathroom my renter never uses) was actually at fault, and then, since they are fancy specialists, they charged me THREE TIMES AS MUCH as Capital City had. The plumber at Capital City was VERY embarrassed about this, and told me to forward the report and invoice from the specialists to him. Capital City has promised to send me a check to refund me 100% for BOTH his initial visit and for the payment I made to the specialty plumber.

They didn't have to do a full refund. Clearly it would make sense that I should pay SOMETHING to have professionals find the leak, but this is an honest and honorable company and they said it's "only right" that I should be fully compensated, as penance for their mistake. I think that is absolutely EPIC.

I now have a "go-to" plumber FOR LIFE, both for my rental property and for my own house.

David S.

We had an awful main line clog ended up flooding one bathroom and two bathtubs with sewage. Rito rooter sent out two techs on separate days and they were not able to fix it. We called many other places and they all quoted us over $1k because our toilet (a toro) is unusual and because we don't have a main line entry point in our yard (thanks TX).

Capital City got back to us within the hour and were about to come out a couple of hours after on the same day. They fixed the issue within an hour, didn't have trouble with the weird toilet, and did it all for cheaper than we were quoted everywhere else.

5 stars!

Jason C.

My main water line valve broke during the infamous Austin winter freeze and I didn't even realize it. My water pressure was low, my sprinklers weren't working, and my grass was dying. It sucked. At first, I thought it was an issue with the sprinkler. Nope. Next I thought it was my sprinkler water lines....nope. At that point I gave up and called up some plumbers to get an estimate. Most of the plumbers quoted in the 700+ range for a replacement....and other "fees" in some instances. In rare instances, the plumbers never called back. Welcome to Austin.

Thankfully, I was able to connect with Capital City Plumbing and they quoted in the expected range (~500ish). I replaced my valve with PEI to prevent another burst if another freeze were to come to Austin. The work was complete on time, exactly as quoted, and I was happy. No more water pressure issues. Thank you!