Capital City Plumbing and Drain

Megan D.

We called Capital City Plumbing about a leaking kitchen faucet. The two guys who came spent under 5 minutes looking at my sink and said I just needed to replace the faucet. For that they charged me $89. I asked how much it would be to have them come back and put a new faucet in--they said very clearly that the $89 I spent that day would go towards the faucet installation, so the total would be $105 (it usually costs $184).

When I called Capital City Plumbing to make an appointment the next day, first of all it took three or four calls to even get anyone on the phone. When I spoke with someone she said no, it would be just $184 for the faucet, they wouldn't credit me the $89 I'd already spent. I told her the guy had definitely not said that, and she sold him down the river, saying he was a new employee who didn't know what he was talking about. I asked if she would honor it since he did say that and she said she would have to check and just never called me back. That was after just rudely telling me she would take me off the schedule if I didn't want to pay them almost $300 just to install a faucet. Well Capital City you have just lost yourself a customer. I had hired them once before for a medium-sized job and now I will never call them again. I understand plumbers are busy now but you could still operate with integrity and act like you care about your customers. Terrible customer service and shady business practices!!

Update to respond to office manager: thanks for your response, but you are misinformed, Jenny did not call me back to say you would honor what the technician said. I waited several days and then hired someone else. No one called me back until after I posted this review, at which point the owner left me a voicemail message. Well it was too late by then, so I didn't feel the need to call back. I understand mistakes happen, but I'll look elsewhere next time I need a plumber.

Sara J.

Patrick and Mike came out to my home in a timely manner and they were efficient and polite with a price list and estimate available. Great company and I would recommend them to anyone with Plummer issues. Honest and professional

Matt S.

Capital City Plumbing & Drain has bailed us out countless times over the last couple of years. They were able to fix a leak from our main water line that 2 other plumbing companies weren't able to find, installed a new homeowner shutoff valve, rerouted old sprinkler systems and water lines, fixed leaky faucets and replaced shower cartridges in our guest bathroom, and handled all of the plumbing work in a recent master bathroom remodel.

They are very professional, always show up on time, and give you honest estimates based on the materials and work. Jeff and his team are the most trustworthy plumbers I've ever come across. I highly recommend them for all of your plumbing needs.

Jerry L.

Our kitchen sink had been draining slowly and one night we realized that while running the dishwasher and the shower we were having backflow in our garage. We consulted a couple of plumbers who suggested hydrojetting and we saw quotes as high as $675 for that service. Gabriel quoted us $250 less than what those guys quoted. When he came to look at our drainage issue, he determined hydrojetting wasn't going to help our issue and recommended snaking instead,
even though it cost less. That's integrity, when you are honest about meeting your customer's needs even when it means you can't charge them as much. At the end of the day, he saved us over $400 compared to the other plumbers. Lesson learned: shop around and definitely give Gabriel a call!

E J.

Positive experience with replacing a faulty shower cartridge, definitely recommend. Highly communicative, arrived as quoted, took care of the issue expediently.

Alexander G.

If I was to describe a bad business model I would take this one as an example. Spoke to them late evening on Friday, was told that someone will get back to me in two hours. Never happened however they did text me Saturday morning. Made an appointment for Monday 9-12, received a confirmation, canceled all my business and took a day off. At 11 texted them and asked to confirm that someone is on the way. The response was "I have you between 12-3. I sent them back their own conformation. Imagine my reaction when I was told that they changed my appointment without informing me. Just see the screen shot.
I obviously explained my situation and the need to go back to work later however they refused to honor the appointment. When I asked to talk to the owner I did not get any reply. This is hardly a responsible business and most certainly an example of a horrible customer service.

_________________ update________________

I received a call from the owner who expressed his apologies and provided the insight. While I am still rather upset with the situation I decided to edit the review. Seems that the owner was rather sincere and at least is trying to run the company responsibly and customer oriented. Too bad for me, it did not work this time.

Tony S.

Our air conditioning drain pan was filling up every 2 days. This would shut off the air conditioning and leak through the ceiling into our dining room. Multiple visits by another company failed to fix this. A visit from City Wide Plumbing fixed the problem. 3 days later our drain pan is dry and ac works great.

Linda S.

I had some challenges with CCP&D in the very beginning and almost walked away from having this company install my tankless water heater; I am so very glad I didn't. This was after the 2021 big freeze, and the company was over-inundated.
The assessment, planning, and estimate took over an hour...very thorough. Work was schedule one month out (again, inundated). Unfortunately, the planning details weren't fully relayed to the team that came out to do the work, so they were challenged, and it took them longer than it should have.
5 stars? Wha??
This was the only company that agreed to install a Takagi tankless (I bet they don't do that again), which has cut my gas bill by 75% (really!)
They explained along the way what was being done, left everything as found, and provided a nice neat stack of components explaining what each was...explaining like I'm an adult not a child
They honored their original estimate even though the Takagi gave them some unexpected headaches...
When they had to come out for a short follow-up, I wanted to pay because I knew the estimate/payment did not cover all of the work they had done. They would not let me give them more money! Who does that?? Overly honest people, that's who
Both the initial and install visits were a pleasure; these guys were great to have in my home. I made them let me buy pizza bc they were that much of a pleasure. They said no. I ordered it anyway.
Quality quality QUALITY. And great service overall for the new tankless and its exhaust, running a new gas line, and clearing my water lines from the freeze.
Just look at the pic of the new tankless; that is a clean, beautiful installation. C'mon now!

And I intend to have them in my home time and again for any plumbing needs. CCP&D is THE honest, skilled, friendly family plumbing company of "yore."
And for anyone who has read my other reviews, my pups did not jump on Gabe or any of the other guys, but the both fell madly in love with each member of Capital City :)

Carol Ann R.

My water main broke and my water had to be shut off, which was a drag. Nathan and his crew went above and beyond the call to get my water main replaced. There was a scheduling issue with their regular digging crew. So, they rented the equipment and did the digging themselves. I could not be more pleased with how quickly they got the job done and my water back on!

Tim B.

Capital City was very responsive and accommodating to my situation. I needed a PRV and shutoff valve installed and they were able to get a team out within 48 hours to do the work. I had reached out to several companies and they were competitive. Some others quoted absurd amounts for what is a very simple job - seemingly trying to take advantage of the crazy market we are in at the moment.

On top of that, there was an issue with the estimate and they were able to sort it out with no fuss. Very customer focused approach and they will be getting first shot at my business for larger projects down the road.