Cannon Plumbing & Drain

Rae H.

On memorial day the high winds pushed a branch from a bush covering our irrigation system valve and broke the feed to the valve. I have had such bad experience with all forms of contractors that I usually do all repairs myself; electrical, plumbing, carpentry, etc. However, its just too hot and I am too busy, so I got some referrals from my neighbors and called all the potential contractors. In the end, Connley won my business by following up to my call, and questions. That's the 1st test -- communication.

Also, being capable of the work myself, Connley gave me a small discount realizing that I was on the fence and he had to be more competitive that the other contractors. This was the 2nd test -- flexibility in pricing.

Next, he arrived on time, was respectful, spoke clearly, articulate and listened to me, so I didn't have to explain things 3 times.

Lastly, he finished the repair, tested the water pressure, gave me time to verify things were working, in other words, he wasn't in a rush and left when the job was complete. I personally inspected the work, I am not a plumber, but I develop complex electromechanical systems, and even gluing a couple PVC pipes together can be done in a good or bad way.

Finally, he reviewed the work with me, showed me some mechanical aspects of the valve assembly for future testing and told me about the warranty (3 years, parts and labor) -- can't beat that.

In conclusion, Cannon Plumbing & Drain LLC, is a great local, owner operated business and not a large firm with sub-contractors. With Cannon, seems like you are going to get much better service since reviews like this can make or break the business :) Of course, Connley can only be in one place at a time, so you might need to wait a couple days for an appointment, but I would wait rather than use a larger service.

I definitely will use Cannon again, hopefully, I don't have to call them any time soon though, and nothing else breaks!

Joanne K.

Cannon plumbing and drain is awesome! When you hire Cannon Plumbing, you work directly with the owner - Connley. I received bids from five local plumbers on restoring my entire house. Canon wasn't the cheapest, but they were the easiest to work with. They provided me a professional estimate and completed the work on time. The job required all new material for both freshwater and waste water. Cannon Employee, Jacob lead the crew with Chuckie on point. These two guys were courteous, friendly and professional. They took care of everything perfectly and picked up all of the plumbing construction debris when they left (which is rare amongst contractors). It was nice working with a plumber that didn't nickel and dime me for small stuff. The price they quoted was the final price (even though I'm a very picky customer). I would hire canon plumbing and drain again without hesitation.

Miranda K.

They made an appt to show up to fix my plumbing issue between 2-4 PM. NEVER SHOWED UP! I called the owner and asked where they were and he said that he would check and call me back in two minutes. After 45 minutes, I called him and the call went straight to voicemail. I missed an entire afternoon of work to meet them. I will never call them again.

Faustina F.

We had Cannon Plumbing replace a tank water heater with a tankless type. My overall experience working with them was pretty terrible.

The owner Connley talked to me on the phone before the project, took all the information and sent me an estimate for a condensing type tankless water heater. The estimate was higher than others I had received, but a building/restoration contracting company I was working with recommended Cannon, so I took their word for it and went with them.

From start to finish, the job took longer than anticipated and communication was poor. I get that tradespeople may get stuck in a job resulting in other jobs getting delayed. But I expect proactive communication to let me know when they are going to be several hours late or no show up at all. I felt like Connley and Cannon Plumbing just took my time for granted and didn't think it was important to keep me informed if they weren't going to show up.

And to top it all, I discovered after the job was complete that the tankless heater model they installed was one that was several hundred dollars cheaper than the one they had indicated in the estimate as well as the final invoice at job completion.

I brought it to Connley's attention in early January. He promised someone will contact me to make this right. Given my priori experience with them, I wasn't holding my breath. It's now been over 3 months, and still there has been no attempt to get this corrected.

I would not recommend Cannon Plumbing to anyone.

Lil E.

Had foundation water leak. They came out quickly. Owner said that he had coordinated with Insurance before work started. After I paid them, the insurance adjuster said they overcharged me significantly. Insurance paid less than 1/2 of the $5K bill based upon comparable local plumber's rates. Informed owner who said he never actually spoke to adjuster or received official approval. Said he would get back and never did.

Tony K.

I just moved to Bastrop and had issues with the house drains. I put in a work order to my home warranty company, and they connected me to Cannon. Within a day, the guys were at my house and cleared my drains. Although the service was not covered, I was told a price upfront, and it was very reasonable. Hands down, I now have my go-to plumbing company in Bastrop!!

Nathan C.

Recently hired Cannon plumbing for a plumbing emergency at my home. They were prompt to provide clear estimates over the phone, were able to send qualified crew to the location within 2 hours. All along, Conley was courteous, succinct and prompt. The crew mitigated the problem in 1 day which avoided the need to book hotels etc. Moreover, came back in a couple of days and implemented a long term solution.
4 stars because their price is a little higher than other plumbers out there - but can be worth it if you value speed and clear communication. Moreover, they remain a great source of price comparison and plumbing advice.

George S.

We needed help with a water leak and they were extremely quick to respond. Did excellent work and professional!

Chris K.

DO NOT USE!! They don't deserve the one star I was forced to submit! Scheduled an appointment a week out. Did not show up, did not call, and did not answer their phones. Very unprofessional!!

Philip L.

Cannon Plumbing saved the day when they expertly fixed the plumbing sink and pipe issues on a home built in the 1950's! The owner and crew were incredibly professional and prompt. They went a step further to assess if more systemic issues were present under the house (pier and beam foundation). We were bracing for the worst, only to be relieved to hear a very honest, practical assessment. In short, Cannon Plumbing is fast, courteous, professional, honest, and very knowledgeable with all issues plumbing and drain related! A plumber you can trust!