Cannings Ace Hardware

Sm M.

Awful customer service here by two Male employees. Exceptionally rude bad behavior by a slender old man who looked barely presentable and scraggly. Just slouched behind the counter and looked disgusted when I asked if they had an advertised sale item. Impatiently said what you see is what we have and said the sale item was sold out (turned out there were several left). Did not want to assist or help in any way. Only the female employee was courteous and professional. The older guy wasn't worth his salt and will cause this place to lose customers. I know I will never go back.

Jim H.

prompt on time delivery and friendly staff delivered my new Weber grille

John S.

I have literally stopped going to Home Depot and Lowe's for my hardware needs because it gets old having people tell you, ""It's not my department"" or ""Well, you can try using this or that."" Canning's is all about old fashioned customer service and there aren't too many items they don't have. Not only that, a knowledgeable human being will actually help you find what you need and explain how to fix it! A new concept in 2020. One of their employees,"" D.J."" is the absolute best as far as customer service, helpful suggestions, and just plain willing to solve whatever hardware or project dilemma you have. I am a customer for life!

Penny C.

Price Price gouge during the COVID-19 for things that people need for every day safety and they have raised the prices super high were nobody can afford them for those people that are not working at this time. that shouldn't be allowed !!!!!!

Veronica R.

I went today to buy some things . And people in line were not 6 feet apart . This place is not safe and comfortable to shop at . I suggest Home Depot to get things from employees make sure everyone is 6 feet apart .

Jae J.

I never post reviews about horrible customer service when I have yet to visit the facility but in this case I felt the need to say something. I just got off the phone with the Manager I believe her name was Sylvia regarding a few questions about a purchase I wanted to proceed with at their store. First she was not aware of some information regarding the credit process with one of their creditors. When I proceeded to try to explain this to her she immediately had a change in tone and attitude letting me know that I was wrong and what I was telling her was incorrect. What she should've said was that she wasn't aware of that process and maybe she could look into it for me. But she proceeded with the ""I'm right, you're wrong attitude"" and proceeded to let me know that by speaking over me when I asked another question. Frustrated by a customer calling asking a question happens in retail and as a manager she should know how to better handle the situation. The frustrating part for me is that I've never been to the store i was given the info from the creditor and was told they would accept my card and that they are an approved retailer. None the less I think she may need to get more customer service training so that this never happens to anyone else. I will definitely not be giving them my money and will look for other Ace store to proceed with my transaction. Shame on you especially in these trying times for you to loose business in that matter.

Louie A.

The employees in this place are always polite, helpful and knowledgeable. It's a convenient spot in La Habra to get everything you need.

Johnny A.

This place has it all! I load up on Traeger Supplies here, often! Staff is super friendly!!!!

Danyelle S.

I was in need of a duplicate car key to a 65 Mustang. No one seemed to have that key .
Not even the Large scale competitors. However, I was recommended to try Ace . I did and the key was made ! They were a true Lifesaver.
Thanks Ace !

M K.

My first visit to this gem. Reminds me of old time style floor to ceiling store with anything and everything you could want. I was searching all over Orange County for an 80watt soldering iron and having no luck. I really wanted to stick with the Weller brand that my stained glass instructor proclaimed the best but the big box stores only offered free in store delivery within a week. Amazon had a few but the customer ratings were only 2stars. (Online ratings overall were 4 and 5 stars for the Weller brand). Anyways....website said Cannings had it in stock but along with the item I got outstanding service and free advice from a kind employee (I think his name is DJ). Support this store!!! Good parking, easy to find, abc all kinds of cool stuff.