Canady's Heating Air & Plumbing

Beatriz M.

OVERPRICED AND DISHONEST! I have always stuck to the """"you pay what you get for"""" mantra, but this time...it was completely off! The first technician Canady's sent over was rather sassy, intent on using hi-tech terminoligy to explain his """"recommendations"""" and getting frustrated when I would ask for thorough explanations. He cleaned out some drains and said the biggest problem was with water filling up in the pan. He was also very pushy on trying to sell me the Gold Club Annual Maintenance for an extra $64.00 which he claimed would give me """"discounts on future service"""" and """"priority status when I call"""". Mind you, this is PER UNIT, not for the whole house. I paid the $138. for diagnostic and agreed to a return trip to execute repairs, for another $843.67. This was done 2 days later. By May 10th, the unit was once not functioning. We called and this time, got a wonderful technician who came out on Sunday, once again vacuumed the water out of the pan and got it working. It stopped functioning again on Monday. We called CANADY'S to come back and check it and never received a call back. (So much for priority service!) I called SPEEDY AIR and Adam came out, assessed the problem, gave us an estimate for the repair and even offered a quick solution: purchase a little wet vac to drain water out of the pan every 2-3 days until he comes back out to fix it. Sadly, I am out $981.67 and a member of a useless Gold Club with a company that I will never use again or recommend to anybody.

Deanna O.

Nope. $89 to come out, spend 10 minutes looking and tell me they couldn't test the A/C to find out what was wrong because it wasn't running. I know better than that. They then quoted me $1500 to fix a blower motor on the A/C -what they """"thought was wrong"""" , but """"couldn't be sure"""" if that would fix the problem. The technician then proceeded to tell me they wouldn't recommend spending that kind of money to fix an older system ( 12 years) and recommended installing a new system which they would finance and could have a representative out in 30 minutes to talk about financing. Um yeah...hard pass. Called an honest HVAC repair guy at the recommendation of a friend and cost was less than half of what they quoted. Spent $520 for the repair parts plus labor. Not the thousands of dollars that Canady's wanted me to spend on a new system. Do yourself a favor and go somewhere else. If you want someone to fix it without you having to think about it and you have money to throw away then call Canady's -these are your guys. They are very responsive. If you are like the rest of us, and would like an honest repair done for an honest price then don't call this company.

Antwan B.

I had a horrible experience with this company. Paid for a service inspection and repair. I was promised that everything was in good order. The very first time my tenants used the system, it started freezing up. Call them back to fix it again and they blamed everybody else for the problem. Called another company to see if they could fix my unit, now parts are missing. Now I need a completely new system. Nice technicians, but I received horrible service and would not recommend them. Had planned to use them to replace my aging AC ducts but after this experience, I'm shopping around for a new AC and duct replacement.

Karin K.

Willie P. was professional and did a thorough job during our annual maintenance visit. Explained everything well and disclosed prices before completing the job. Very helpful. Thank you!

Thomas S.

The ladies in the Richmond Hill office will do anything and everything to make sure you never get to talk to Mr. Canady I have left at least 5 messages asking for him to call, no call. When a tech needs a part they will order the wrong one even when the tech gives them the part no. and take a photo of it, the only way they get close is when the tech takes the part in to them and then sometimes they still get it wrong. Do not call about being dissatisfied with your equipment or are having a problem with it they will just blow you off or give you a big bunch of BS.

Timothy B.

Sean was on-time and thorough. Gave me a report to improve efficiency.

Charles S.

I have been with Canady's for more than 3 years. They have always given the best service and Willie P is one of their best technicians. He is professional, courteous, and one of the nicest guys you will ever meet. I would recommend Canady's to everyone.

Tony V.

Canady's Precision Air Conditioning and Heating did a good job following up with me before they got here to do the work. The technicians was helpful and explained my A/C issues clearly. They had the parts on hand in the truck to fix my unit. Very good team of people that work well together. I like that...

Betty B.

Canady's is a great company to work with. Willie was prompt and friendly, greeting us at the door with a handshake. He was efficient and addressed a potential problem that kept him later than I think he expected, but was pleasant and helpful. I hope to see him again in 6 months for the next routine service. He is a great asset to the company. Canady's always calls to let us know the technician was on the way. Great company!

Maria V.

Daniel was very thorough doing the Summer check-up for our two systems. He explained the parts that would need to be fixed within 6 months. His notes were very detailed. He did not pressure me into fixing anything while he was here. I was very happy with the service from Canady's.