Campbell & Company

Liz S.

Your drivers need to be updated on the rules of the road. The left lane is for passing, not driving 10 under while you chat on the phone.

Holly O.

After two years of trying for resolution with Brian Campbell, the General Manager I still have an HVAC system AND an electrical panel without an inspection. In addition, the HVAC system did not even have a permit pulled for a year. I became suspect when Campbell would not have it inspected. Well, there was no permit. In addition, uncompensated damages and damages compensated at less than fair market value. The responsibility for Campbell to fulfill their legal obligations, is met with threats of collection and legal action. Campbell and Co lacks integrity, accountability and responsibility. Oh by the way the damages all started when Campbell hit a gas line at my house! Do not have a system installed with Campbell. If Brian Campbell was operating in good faith, two years later the situation would not be ongoing. Pictures attached. I know Brian Campbell's install in his own personal home does not look like this. He expects $20k payment for this type of install, service , and lack of integrity.

Gus R.

Stay away shady billing practices. I was told by their receptionist that they would not schedule to look at the problem or give an estimate without approval to do the work first. I would have gladly paid for their time but an open ended bill before they will even come look at the problem. This against the law. I guess since its residential they figure we are desperate as its 90F out and our air is down. Called at 1pm May 16th, 2023 to have them troubleshoot or get an estimate to get ac going as heat pump wont start. I'm a mechanical engineer and never in my career have I had any company insist for approval to do open ended work to even set up an appointment. By law a consumer has the right to an estimate of the work to be done. Don't fall for shady practices like this. How sad in a community like this they prey on what they assume are unknowledgeable people.

Barbara B.

Reviewing my past Yelp comments on Campbells. Still advising you to get your charges CLEAR while having the technicians perform their job. I was told they did MAJOR repairs. Ok replaced a part that took 5 minuts, sprayed the fan with our hose. The difficulty I now have is that you should be shown what was done. Although they did spend less than an hour here, last week we actually went downstairs to see the furnace. The technician ""forgot"" to turn on the filter system. It is electronic and it only needed have them flip that switch.... Back to a 2 stars for them since we were told how dirty it was, and without a filter for a few weeks? Nice.

Joanne F.

This is by far the best company I've dealt with in a very long time. From my initial call to the finished project was flawless and very comprehensive. Everything was explained so I could understand the process and was asked many times if I had further questions. Shout out to Eric, the man who performed the service. He gets 5 stars as well!

Roger J.

If you use them they will do a good job but their billing practices are horrible. I had them install new hvac in my home two years ago. I called them back for a zoning problem and they said the part was warranty but labor wasn't covered. Not knowing what the problem was I accepted their estimate of $730. It took them less than an hour to replace it! If this isn't taking advantage of the customer I don't know what is. I called the office and they don't do jobs by the hour and basically said tough. I will never use them again.

John H.

I had these guys come and clean drain....turns out ""P"" pipe was rusted out.
they then returned and installed new one. I scheduled a new shower pan install.....they rescheduled install time.......that day came and the sent a guy out to give me estimate.....? after 2000.00 later they wanted another 1700.00 to set shower pan that I provided..............will NOT recommend these clowns

Joshua M.

I work in the same field in Seattle at A large HVAC company, my mom's furnace went out in the middle of the week and I couldn't make it over, so I told my mom to call Campbell. They came out the next day and told my mother everything was burnt and she needed to replace the entire furnace at a cost of $10k plus. I suspected they were lying, so had my friend who lives in Yakima go out the next day, and as I suspected it was only a failed indoor blower motor. $220 later and the furnace/heat pump is fixed. I would never do business with these guys, it is companies like this who give all of us in the trade a bad name and view!

Ken J.

The service and response to install a whole system was fantastic! Very professional, explained everything clearly, got the job done as promised.

Ron C.

The service technician Kelly arrived in a mask and wearing booties. She fixed our problem with the air conditioner very Efficiently. Campbell and company promptly came after we called even though they were very busy. The price they quoted was what they charged. I would definitely use this company again.The receptionist who answered the phone at the office was also very friendly and helpful. I highly recommend this company.