Call Us Plumbing

Rhonda S.

We were filing a claim with our home owners insurance & they sent this company out. Before anything else, he took one quick look at our toilet tank that had a crack down the side & said ""it's not covered"" but........we can replace for $$$ after we paid our $85 deductible. Risky business & wouldn't recommend them. Calling our home owners to let them know.

Evelyn L.

I'm very pleased with the service & how quick the response was, thank you Kate & Billy!

Jenn B.

The tech came and it wad a matter of flipping the breaker but he then he took it upon himself and said he changed it out of factory settings (making energy bill higher and possibly voiding warranty) and now the water is scalding hot. It had been set intentionally previously to not be too hot and in compliance for caring for elderly patients so the caregivers cannot burn patients. They will not call back to send him back out.

Benjamin R.

We had an issue come up and contacted them through our service warranty company. Michelle in the front office was terrific and actually scheduled Billy to come on Saturday with us paying our home warranty service rate, no extra or emergency after hours costs, as she said they don't usually work Saturday's. Billy showed up right at 2 pm (2-6 window) and got the issue fixed. He was patient respectful and made sure all of our questions were answered. He even shared the photos of the affected area so we could forward to our home restoration team (yes we did sustain some major damage on this leak) we did refer them to our neighbors and we will definitely use them for future needs. Thanks Call Us Plumbing!!

Steve K.

I received great service from Call Us Plumbing. Today I discovered that my hot water heater was leaking and I filed a claim with my home warranty, One Guard. I heard from Call Us very quickly and the person in the office said that that the owner, Josh, would come out as soon as possible. Within a couple of hours he came by and determined that the water heater needed to be replaced. He was very friendly and helpful. I had some questions about tankless water heaters and he was very knowledgeable on that topic too. He promptly submitted his report to One Guard, and they approved my claim later the same day.

Sheila B.

This company was notified by my home warranty company for an older water heater repair/diagnosis. They came out on time to diagnose the problem and came back out to replace our hot water heater that was beyond repair. They were prompt, knowledgeable, and friendly. I would not hesitate to call them for future repairs. We now have a new Rheem hot water heater with a drain pan making it easier to catch potential leaks earlier.

Bob F.

I gave these guys an opportunity to make good on their defective work and to reimburse us for the excessive charges they had for unnecessary work and they just keep blowing me off. Their attitude is ""if you don't like our work go ahead and complain to the Registrar of Contractors."" They lied to the home warranty company who sent them out about what happened and I am certain they are going to lie to the inspector from the Registrar's Office when he comes out. These people shouldn't be allowed to be in business.

R S.

What a useless business. They were notified of my leaking water heater in mid-afternoon. They never returned my calls for 40 hours. No response to 3 phone calls, an email. Then 48 hrs. later their voicemail says they will only be open for half a day on a Friday. Meanwhile water spills out in my garage.

All this despite their website talking about prompt, same day service, we care about you, etc.

San N.

worse people to deal with ever!! My home warranty company recommended these idiots who never showed up even after my home warranty company called too. my hot water heater gave out on a Friday and was told some one would be here Monday by 4pm. no one showed or return calls by me and my warranty company. no return emails either. if you have an emergency or let alone need service, pass these idiots up!! Definite zero star rating!!

Addendum: I did have communication with my service person by phone and text. However, he did arrive and was professional and polite. He did mention he was coming from another call in the opposite side of town. I've got no issue with that just better communication would have been good due to being told a 12-4pm time frame. I stand corrected and can admit when I'm wrong and in this case the service person did come through and did a good job. I was told what I need and Now just waiting to get it fixed. Will update after the service is completed. 3.5 stars

Devpal G.

If I could give them zero stars I would. Three weeks ago our tankless water heaters stopped distributing hot water in the house, we we through our home warranty company, and they sent us Call us Plumbing. These units are a year old. From the admin who booked the appointment to the plumber who showed up, they were rude inept, and totally unprofessional. The diagnosis was the mother boards were bad and had to be replaced. This was done and still no hot water. They came back 4 hours later than the time promised and said this time the filters were dirty, why couldn't they diagnose this the first time. Please keep in find we are now at a 3 week mark with no hot water. The diagnosis was again incorrect, still no hot water. Finally got a new plumber who diagnosed the issue as a faulty wifi module, which was replaced and finally hot water. Absolute inept, rude and unprofessional company. On the final visit, the plumber said to call an 800 number to fix the problem, and said he had other customers to attend. Appalled!