Call The Bee

Gkieley K.

Extremely Disappointed

I have Called the Bee in the past and was pleased with the service and value. I scheduled an appointment to clear a clogged shower drain and slow draining bathroom sink.

The original service was delayed for 2 days for perfectly reasonable reasons. The technician showed up on time for what should have been a routine call, maybe 1.5 to 2 hours being very generous. The quote totaled over $600 for clearing 2 drains manually. The jet clean was over $900 with tax. I could have sent him home and be out the initial $90 booking fee. Given our situation, I agreed to the manual cleaning. My choice. Just letting everyone here know what there pricing model currently looks like for a relatively routine service call/appointment.

The technician was pleasant and professional. Unfortunately, his employer did not equip him with the necessary tools to carry out this job in a timely and efficient manner. The manual snake did not clear the shower drain completely. He the went to the truck to use a scope which was not charged, and only had the usb cable. I had to supply the wall plug. After 45 minutes of his standing outside with a colleague he returned with a power snake, abandoning the scope completely. Initially he could not get it to work and had to consult his colleague on the proper operation of the device. Finally the drain was cleared.

Turning his attention the bathroom sink, he announced that he did not have the proper tool and would need to return tomorrow. I explained that we were already delayed and he graciously apologized and went back to the shop for the proper sized tool. Finally, after 5 hours, the job was complete, resulting in missed and rescheduled appointments.

The technician was unable to process my credit card payment twice. The second time he called me 30 minutes after the job to come out and process again. The second attempt showed the transaction was approved. I received a call this morning indicating that the second attempt failed and I need to pay yet again.

I expressed my displeasure with the service and he indicated he would leave a message for someone to call me. I am awaiting that call.

I fault the technician only in that his employer, Call the Bee, did not give him the proper tools and guidance to carry out his job. Be wary of Call the Bee's ability to properly staff and equip technicians. This is not the service and value that I have known and was expecting based on my experience.

I will not be Calling the Bee again. ""

João B.

Normally I am not motivated to write a review because I believe it's a waste of time, but I sincerely hope people read this before doing business with this company.

I will begin by stating, I do not blame the workers/technicians. They did good work and overall it was a decent experience working with them. Even their sales representatives were pleasant and not pushy. The workers for this company are definitely what keeps this business afloat because I would contact them directly for help if it was possible.

Management is extremely incompetent. All I requested from them was to update an invoice to accurately reflect the work they did and ended up having to berate the individual to do the simplest task after waiting six months! Their ineptitude was astounding, they tried to say they couldn't write down the specific unit that THEY INSTALLED because of liability which was the most asinine response I have ever heard. I had to define what a receipt/invoice was to these people for them to understand that it is THEIR job to provide an accurate account for the services paid. They finally recognized their error and resolved the issue after much push back. Terrible customer service from their management and shady business tactics if you struggle to complete the most rudimentary of business documents accurately--a receipt/invoice.

Save yourself the headache and STAY AWAY FROM THIS BUSINESS.

Catherine F.

He was prompt,polite,and efficient! Came in and was very honest about what work needed to be done.I searched prior to going with this company and found that they were the most reasonably priced around! I will definitely be calling them back for future services.

Mike G.

These guys are terrible and overcharge. Their service is terrible. Learn from my experience and don't use this company. Don't use them.

Ted K.

Beware. Super high prices. Charge you for the high estimate. Found their process predatory. Said they charge a fee for coming out that gets credited to the repair. Said they would do estimate and install in one visit. Took day off. Tech arrived next day, said he doesn't do installs, only estimates. I would have to call again to schedule install. Price was triple what the next plumber I called charged. Beware!

Steve F.

Requested service for leaking furnace, The Bee contacted me back right away and were very clear about all details. Their diagnostic rate was lower than 2 others I bid to. Ryan and Kyle were prompt, communicative, professional knowledgeable and clear. The 2 step process was explained very clearly to me and I was asked by both gentlemen if I had any additional questions. Completed in days including having to order a part. They're my go to now, they know their business!!!

Jan L.

Service - great customer service and support. Get on that member plan if you want to use them yearly. Responsive techs and office is friendly and helpful.

Pricing - very high. Recently had a boiler checked for yearly maintenance, got sold on over $4k worth of repairs. Had another small hvac company come and check it out, less than $500 repair recommended. Replaced AC units (2) with them last year, still paying that off (over $22k).

Bottom line: good service but you will pay a lot of money. So get a second opinion if you can for any major fixes.

Lin R.

Jacques is very nice to deal with. He explained everything and gave options. We are ready for the installation!

Eujin K.

Quote and setting up an appointment went along very quickly and smoothly!
They do require you to pay a fee when making an appointment so just something to note.
Our technician was Kyle and we would recommend him. He was very helpful and ensured that we were happy with the service and work that was being done.

Joyce F.

They aim to please all he customer and not just charge, charge, charge. That's how companies lose customers . They work with their customer base and build relationships. Not cooperate greed.