Call Clint Plumbing

Jen W.

I've been a ""Lifetime Member"" of Mr. Rooter for about ten years now and their service has always been amazing! Their technicians are friendly, professional, courteous, kind, and very neat (and if the work gets messy they do clean it all up!)! I've recommended them to many people over the years and will absolutely continue to do so! Everything from a leaky sink to replacing my sump pumps has been a top-notch job. :)

Karen W.

Excellent service. Plumbing technician was knowledgeable and repairs were done quickly and cleanly. Have used Mr. ROOTER for several years and will only use them for future services.

M K.

I will never use their service after what they did to my mom. They pretty much tried to rip her off, trying to get rich overnight. I was young then but if i knew what i knew now, i would have said something to them or called the company to complain or reported them for being so dishonest.

It started out.. one day the toilets couldnt flush so my mom called mr rooter. They didnt really explain to my mom that the estimate ( which should be free) was approx $300.00! Most companies do a free estimate. It was too late because my mom had signed paperwork that the estimate was that high.

So then mr rooter said the plan was to tear up the concrete ground to get to the plumbing and it was going to take weeks for the job to be done and thousands of dollars. After a lot of stressful days... my mom called a neighbor friend for help and he knows some stuff about plumbing. He literally worked on the plumbing for less than an hour and the toilets worked... No problems whatsoever. Mr rooter is a total rip off!!

Whenever i hear their name.. Mr rooter or see their van on the road, i just get negative thoughts and will never ever recommend that company to anyone!!!! They are not an honest company and just want to get rich overnight by ripping people off!!!!

LIli C.

I called this company yesterday and made an appointment for 12 pm today at 11:00 (an hour BEFORE) I got a call that they were TOO BUSY with their regular customers to get to me and CANCELED the appointment. I explained that I had water pouring from a pipe in a crawl space that was destroying my house and they said ""our customers come first"". What was I? I thought I was a NEW customer!

Pat R.

The work done was thousands more than most of the competition.And to make matters worse ,the owner was unprofessional and very unpleasant to work with.

Christopher R.

DO NOT USE THIS COMPANY FOR ANY REASON ! I called them a while back for a leak in my garage and made an appointment for 5:00 pm the following day. The plumber showed up at my house at 11:30 pm and rang the bell (despite the fact that the lights were off and my family was asleep). His excuse was that "" he couldn't get away from the job before me"". 6 & 1/2 hours late? I asked him to return the following day (which was a Saturday) believing that I would be first on the list. The following day, 2 plumbers showed up at my house at 2:30pm and one of them had a broken arm, wearing a cast, and proceeded to tell me that he ""didn't want this job in the first place"". He looks through an opening that I had cut out in my garage ceiling, then goes up to the bathroom above it. He returns and informs me that my bathtub need re-caulking and that Mr Rooter doesn't do this type of work. He then hands me a bill for more than $200. I told him that their ad says ""free estimates"" and his reply was ""that's only if we do the work"". Naturally, my wife and I put a stop-payment on the check.
The following Monday, I received a call (at work) from their Customer Service rep inquiring about my non-payment and experience. When I informed him that his broken-armed plumber ""didn't want the job in the first place"", his reply was ""well, I'll have to speak to him about that"". What kind of a customer service response is that? Then we got into the issue of payment: (charging me more than $200 for 2 minutes of estimate time?)
Again, I was told that the estimate is only free if the work is done. I said ""then why wasn't I informed of that in my driveway BEFORE this excuse for a plumber walked into my house""? His reply was ""that's not our usual policy"". When he pressed me again for payment, I told him I would be contacting the Better Business Bureau to file a complaint and he would be dealing with them. His response was ""go ahead. that's your right.""
As a footnote to this experience: I contacted a coworker of mine whose husband is a genuine, professional contractor. He came by and diagnosed the situation. The bathtub was fine but we had a small leak in a drainpipe right above my garage ceiling. He replaced it in less than an hour and charged me $100.
Needless to say, I would NEVER recommend Mr Rooter (not even at gunpoint). Atrocious service and absolutely terrible customer relations. Avoid this company at all costs. With all the competition in the plumbing field, you'd be much better off contacting a reputable, professional company.

Daniel E.

I am just so totally and incredibly impressed with every step of my interactions with Mr. Rooter fixing a couple issues in a rental unit. The dispatcher kept me in the loop, with a fast and friendly tone that really gave me confidence... And Ian, the tech, was amazing! He quickly diagnosed the plumbing problems--a clogged main house trap and a broken hot water faucet, and made recommendations... I was surprised to find out that he could take care of everything right then. And he did! He wasn't just a great tech, he was a great ambassador for the business... Careful and polite to the tenants, conscious of my concerns as a landlord, and yes, he even wore booties! This is my new go-to plumbing service, and I will recommend enthusiastically.

Laura S.

Be warned that this company trespasses and damages other people's property. Our neighbor's contracted Mr. Rooter in Pleasant Valley to put in a new sewer line. in Peekskill, NY. Engineering plans were drawn up that I am sure included the property line. There were 2 1/2 foot markers designating the property line which is 6.6 feet from the neighbor's fence and there were wood logs lined up along the boarder. 3 clear visible indicators of the property line were ignored and while the actual sewer pipe is on the right side by inches Mr. Rooter had people, an excavator, and part of the trench on my property. Mind you the neighbor and their attorney were pre-warned that they nor any agents acting on their behalf (that means you, Mr. Rooter) are permitted on my property.

We called Mr. Rooter on Tues 6/24 no one called back but IAN came over and spoke to us and we said we want your boss to call us. IAN claimed the engineer told him the property line was further over...ignorance is no excuse...there were clear property markers (until they started working over and past them). They did not exercise due diligence and now my property has been trampled...not to mention the 2 property markers I cannot locate now because of the work they did. This cost me $1000 in 2010 to have markers and the rods placed.

We called and left a message for DREW on Wed 6/25 and no one called back. We gave our cell number to IAN on Thurs 6/26 to have his boss call us and not a one call.

We had the POLICE out today to document the damage and we filed a police report. Some business! Oh yeah and they managed to break the City water main or sewer main (not sure which) when they were working so the street that had just been repaved last year is all dug up. Bravo!

Know where the property line is before you dig...isn't that common sense!

Tina F.

I also had a terrible experience with this company and dealt with ""Drew"" who I s the front man. Call your local plumber, even if you might have to wait for them. This company finds targets, not customers. The crazy amount they charge for their services is so out of line with what a real plumber would charge. You are paying for their franchise. My husband called them to fix the filler value in the toilet. This is a $9 part from Home Depot. The bladder also had to be replaced. That is a $15 part from Home Depot. The ""plumber"" was at my house for about 45 minutes. They called it a minor tank rebuild. Hahaha. They charged my husband $400 to replace very inexpensive parts and 45 minutes of work that consisted of unbolteing a couple of screws. I was not home and my husband (who knows nothing of mechanics) sent me a text to tell me what he paid. For $400 we could have purchased a brand new toilet and had the old one carted away, for less. I called ""Drew"" to have him explain this outrageous bill Pretty much it was ""Too bad lady, your husband ok'd it."" I asked why so much, and received the usual, ""That's what we charge."" Horrible rip off. My husband now knows why I only call the local guy who isn't sitting in a air-conditioned office with secretaries and designer vans. Don't call them. They don't have customers, only victims who might not know they were just really ripped off.

Mike K.

Update, Brian(Manager) called me an expressed his concern about my expierence. He took the time to understand my concerns and get to the bottom of my issues. I feel he will use my experience to better the company. He was very concerned in the details that were expressed and told me by his contractor. I feel that they will look at this from a customers view and fine tune there services..