California Pool Service

Lillian E.

We had our pool remodeled by Calif pool and chemical about a year and a half ago. That turned out to be a disaster! We chose Gary because he showed up on time , seemed honest, brought samples for us to look at, which we did not know at the time that these samples were very bad quality materials. My husband and Gary hit it off right away, as they have a lot of the same interest (fishing) Gary always wanted to talk about anything but the pool.
We were told the job would take 3 weeks, but it took 41/2 months. Gary said it was because of rain. We had a lot more sunny days than rainy days. There were many many sunny days that no one would show.
In the 55 years we have had this pool we never had a broken tile or coping. In less then 6 months there is a broken tile and the coping is falling apart. If you stand back from the pool it looks great, but get close and you see all kinds of problems. I got in the pool a few months after it was finished to clean the tile and found one broken tile that you can not see from outside the pool. We have told Gary about this and he has done nothing.
When they started the job they dug a long ditch for the new gas line for the spa. After the gas line was in they did not fill in the ditch. Dirt and mud was everywhere. I ask them to fill it in but they kept saying tomorrow. Tomorrow never happen. They also had sand concert and other supplies delivered to our driveway by mistake that was not for our job. It was there for weeks. The concret bags broke open and spilled all over our paverd driveway and our stucco up the side of our house. They would not clean up the messes until we told them we would not make the next payment. They tried to clean the driveway but it would not all come out of the pavers. They left dirt piled up on the other side of our house so long that it stained the stucco and will not wash off.
We have a very large yard and there is plenty of room to put their supplies and tools, yet they left stuff everywhere. We have a large upper deck where the pool is and a lower area where the kids swing set , toy box , kids table and chairs are. At first we told the kids not to play on the upper pool deck because of the mess and danger. Then they piled stuff in the kids play area. I found a razor blade on a pile of boxes they put under the kids swing set. After that the kids could not play in the back yard at all.
I had a large flower garden that they completely destroyed. There was plenty of room for them to work and stay out of my garden. I found more razor blades wood, chunks of concrete , food and more in my garden. They would eat lunch in the yard and leave their leftover on the table. I would ask them to put the trash in the trash cans because the raccoons would come at night and make a mess with their trash all over the yard , they had to be told everyday. . We have a plain concret deck around the pool, and while spraying the pebble tech they set up tripods to hold up the sprayers, but they put nails in the decking to hold the tripod. When they pulled the nails they pulled small chunks of concrete and now we have about 20 holes in the decking. All Gary would say is he did not know why they did it that way.
We had a salt water system put in, and we did not know why we were still having to add tons of chemicals to the pool. We found out they put a used system in that did not work. They did fix that problems. We have always taken care of our pool ourseleves and wanted to still take care of it ourselves, so 3 times we asked Gary what we had to do different than a chlorine pool. He would not answer us and would change the subject as he always did if there was any problem. He never fixed anything that was broken or replaced anything that went missing like our pool pole and sweep.our large loopers our hose and sprayer our new trash cans(I did get them back because I caught them loading them in their truck.
Our neighbor was always mad at us because they would park in front of her driveway , I would ask them to move every day.
We told Gary we would not make the final payment until they came clean up the huge mess they left our yard. Two guys came and did a half ass job and only picked up a few drink bottles and trash I had to tell them to get rid of the pile of dirt they left on the grass, which they kind of leveled off a bit. I had to finish cleaning and fixing all the things in my yard that they made a mess of. I could go on and on about all the problems we had but I am tired of writing
We are so unhappy with Gary and Paul, and I would not tell anyone to use them. We have made many calls and waited for a very long time. Nothing is happening. If they ever call back and make things right I will write again and let you know.

Martin N.

Thank you California Pools for making my pool AWESOME!! I met with Gary, original owner, and he gave me options and suggestions in his professional opinion. I chose new pebble tech, tile, coping and updated plumbing. Each crew that came to my home worked and conducted themselves in a professional manner. Gary always notified me on progress and scheduling for workers. I felt most comfortable going with Cal Pools because of Gary's knowledge, experience and honesty. I'm pleased with the outcome of my pool and would highly recommend this company. This has been the most enjoyable investment in my home and my family and I really love it.

Anna W.

Do not use this company! Terrible customer service they don't return calls, equipment is shoddy at best and they charge a lot of money for horrible service and equipment we can't even use!

Rose F.

I have been a customer of California Pool Service/ Jersey Station since July 2007. Over this period of time, I went through 3 of their pool technicians, from Alberto to Miguel, all of which provided weekly service. They have been reliable for over 10 years. 1) Their pool technicians use a leaf skimmer to gather the leaves and insects floating at the top. 2) They brush the pool walls towards the bottom drain and vacuums. 3) They check and empty the pool skimmer basket. 4) They check the ph of the water. 5) They add chemicals as needed. 6) If they cannot provide service bec. the gate is locked or for whatever reason, they leave me a note. 7) They notify me of anything out of the ordinary. This year, Miguel, my current pool man informed me that my pool filter was blowing white powder muddying the pool water. It was time to clean the vertical grid pool filter and I had the option of cleaning it my self to save money. They bill monthly and their price has remained fair and affordable. I could not ask for a better pool service!

Judy M.

We had our 30plus year pool fixed up with aqua-blue pebbles and new thin tiles to fit around the sharp curves without the obvious cut tile look. Everything looks fantastic and we are so happy! The crew was on time and worked diligently to achieve the perfect quality and the job was done so guickly and without a mess! Gary gave us the best advice and we couldn't appreciate him more! Highly recommended! It was nice to have this project go so smoothly!

Guadalupe L.

I)'m giving California pool service a 1 star because I can't give it a 0. I haven't even been with this place for one month and I fired them.
They started off bad by telling me they where going to be at my house from 8-10 and at 11 o'clock nothing so I decided to call and find out what happened. They tell me the pool guy got stuck at a job, I asked why did my anyone bother to call me. She apologized and said she would send someone else. I decided to give them a chance because they where able to clean my pool on Fridays. The guy that shows up looks super young around 20 years old. He tells me he's been cleaning pool for 2 years. So I decided to give him a chance.
He cleans my pool it about 5 minutes and I'm think WTH that was way to fast.
the second time he came he did a quick job again but after he left the water level in the pool looked lower and the the fountain pressure was off. I called the company with my concerns they told me the can send someone out to check but I would be charged extra. When I told them it doesn't make sense that I started having these problems right after their pool guy left she changed her mind and said she would send someone out at no charge. Once again they don't show up at the time they told me so I had to call then again. They tell me noting is wrong with my pool and that I should refill my pool every so often. I say to the guy the young guy that cleaned my pool didn't tell me any of this even after I asked if there's anything I should do or not do because I've never had a pool before. He said he had a lot of experience, yea right!
The last straw they didn't show last week and didn't bother to call so I fired them
STAY AWAY !!!!

Cynthia P.

We have been with California Pool Service for years and they have recently changed ownership. Every time we had an issue with the pool, they took care of it asap.

Renee S.

I have been a customer for this company for just over a year now and I have to say they are the best. The owner is always there to take my personal call and text messages if I ever have an issue. I have called off hours to tell him of a pool problem I was having and my call was answered! His service is great and his company is very trust worthy. Always friendly! The owner in particular is very knowledgeable and happy to give advice. My pool has never been cleaner.

Dede V.

I have had Service from California pool for over 20 years! They have done an excellent service from day 1. On time, on schedule and dependable!

Sharon S.

Let me add to the many horrible reviews of this business. We had an in ground pool installed last spring. We should have asked our neighbors because once they saw these guys, they came down and told us of the wreckage they made at their place. They subcontract to Digital Pool and Spa so you may as well call them anyway, The owner who claims that because he's Dutch, works on a handshake and a man's word is his honor. Really? Well, THAT was sure telling. Did not get the job done on time, numerous mistakes, faulty equipment, permits late, and then they want their money? Don't do it!!!!