California Pool Service
Company Overview
California Pool Service offers pool repairs, pool cleaning, and support for property managers in the Artesia area.
I have been in the pool business for approximately two decades and four years.
My initial pool company was Oasis Swimming Pools, and I operated it as a single operator. I handled appointments, invoicing, invoices, and complaints; it’s safe to say I did it all!
Then, I took over California Pools & Chemicals from my close friend Gary, and it’s been quite the adventure ever since!
Paul and California Pool Service have been providing the pool cleaning and equipment business for more than.
A native of Southern California, Paul has been enjoying a happy marriage for over.
Paul is a committed business owner who will personally ensure that you and your pool receive the best attention and that you are 100 percent satisfied!
Business Services
- Bathtub installation
- Bathtub repair
- Drain repair
- Faucet installation
- Faucet repair
- Garbage disposal installation
- Garbage disposal repair
- Gas line installation
- Gas line repair
- Plumbing inspection
- Plumbing installation or replacement
- Plumbing repair
- Pool chemical testing and balancing
- Pool cleaning
- Pool draining
- Pool inspection
- Pool installation
- Pool maintenance
- Pool remodeling
- Pool repair
- Pool skimming
- Sewer installation
- Sewer repair
- Shower installation
- Shower repair
- Sink installation
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Water pipe installation
- Water pipe repair
Business Location & Hours
Mon: | 7:00 AM - 4:30 PM |
Tue: | 7:00 AM - 4:30 PM |
Wed: | 7:00 AM - 4:30 PM |
Thu: | 7:00 AM - 4:30 PM |
Fri: | 7:00 AM - 4:30 PM |
Sat: | Closed |
Sun: | Closed |
Recommended Customer Reviews

Hands down this is by far the best pool company I've hired!Im so surprised by the other negative reviews,I guess people don't recognize well established/well rounded businesses when they see one!Not only did they do a great job turning my green pool around,the office staff treated me like family!It has been such a pleasure working with this company!Additionally I have nothing but wonderful words to say about the owner Paul,he gave a more than fair price, my pool is now perfection!!!

The absolute biggest joke of a company I've ever had to deal with. I've tried to work with them for years. Absolutely no communication, they lost the key to my gate, never came to the house and never communicated when they were having issues getting inside (because they lost my key). Do not even begin to waste your time with this people, everyone is incompetent.

This is absolutely ridiculous! No one has bothered to service my pool since July 22
My bill is up to date
No contact from California pools
My pool is green!
Do not hire these jokers
Owner is Paul Retter
Also under Oasis Pools!

I'm so disappointed in the service I have been provided over the last 6-8 months after being a customer since 1997 - therefore continued to listened to the whys and hoped it would improve.
There used to be an awesome service guy but a new one started months ago. Since working from home I see when he would come and go or didn't come at all. Two months ago I noticed he was not vacuuming or sweeping the pool only skimming with the net. Never saw him test the water but only add chlorine. I complained several times but I think it was with an answering service. No calls back. I got one rude message that I needed to authorize cleaning of my filter - at the end of June - when they would have normally cleaned it in late April. I cleaned it the first week of May.
Customer service has gone out the window - apparently long time loyal customers mean nothing!

I have the worse experience in my life I'm a customer for the last 25 years everything started like 4 years ago my pool started to get green in summer so I bought new pool vacuum and still the green would not go away so I bought an other vacuum and including a new filter and new motor within a 1 1/2 year ago , so for the last 5 months I started to have same problem again , last year I bought last robot vacuum everything is new I painted the pool change water
So i called this company to complain again the send me a new guy to check he said the chemicals That they were putting weren't enough to kill the Algae so nothing . they ended u saying that they aren't making money with the service that they are Providing to me that my pool filter is not clean
That is ok with them if I want to cancel the service ,that they will give me credit for the month . this new owner
Has not respect or try to call and give any solution to the problem , doesn't know anything about customer service doesn't care about losing business is not About getting a month as a credit is honestly they way all this Company operates is not right , I can't believe how easy people disrespect a faithful customer for probably more that 40 years or more counting with the previous owner and get treated like that because was not even a conversation at all Manager Debbie or the new Owner sounded so sarcastic to me .

Horrible, HORRIBLE customer service. I received my bill, called to pay it, to find out they blindly charged me $120 for ""annual water softener"" when I DID NOT approve or know anything about it. My bill statement shows one month pool service fee and nothing else. But apparently they ""sent a letter stating they would be charging me."" (Why is that not on my monthly statement?) No. No, I did NOT receive a letter. They blindly charged me and told me now i have to pay it, when in fact, i had to pay extra 6 months ago (when I started) for ""annual water softener."" It has not even been a year. I was talking to a woman who answered the phone and was trying to have her explain this to me, she was so rude and had an attitude the entire conversation. She would talk over me and not let me finish my sentence and when I told her how ridiculous that was to charge someone without their consent, she again stated ""we sent a letter."" I told her I want to cancel, she again, had an attitude and did not try to rectify to situation. (Apparently losing customers isn't a problem for them ?) She was not helpful, nice or polite. This company (even according to other reviews) clearly needs to invest in some customer service classes.

There are many places where you can get pool service from where the staff won't yell at you by typing in all caps (claming they don't know all caps is rude and unprofessional) and telling you to use another business if you question them about incoherent explanations). Horrible customer service experience!

Thank you for the bad customer service on the replaster and tile coping and the deck o seal plus all the cement work that you did. With in the frist month cement has cracks in it, also around some of coping /deck o seal big gaps from coping to the edge of cement filled in besides the deck o seal with home depot cement that cracked right away bad cover up work spoke with Paul the so called owner which he told me that was a normal occurrence for the cement and tried to sell me more on the cement work around there fill in work at the coping edge almost $8000 more for there crappy job. Gray was our salesperson the ex owner, but dealing with Paul is like non existent so much for their 10 year guarantee.

Not dependable, don't come in weeks.Put grids In without asking & some wasn't needed.To charge extra cost.Could care less for customers. Not recommended. Rating is 0
1/10/19

Deric came out and was very pleasant, inspected our spa and told me he would provide an estimate within a few days. 2 weeks later, nothing. I call him and he said the owner was on vacation and they were not going to provide us with an estimate. I dont know why. Maybe they dont like re-plastering small 8x8 spas and only looking for larger jobs?