California Coast Plumbing

Abcdefg J.

Nick (the owner) needs customer service training. Basically, we opened a claim with AHS for plumbing service for a water heater and toilet and AHS assigned us a plumber (California Coast Plumbing). Nick's office manager (wife I think?) called to schedule an appointment for Nick to come out to diagnose our issues. Nick came out and found the problem and said they would call to schedule us for a follow-up appointment. That call never came. I called them 5 TIMES just to make a follow-up appointment and they kept saying they will call back later in the week. I called them on Monday, Tuesday, and Wednesday and finally they decided to book an appointment for Thursday afternoon after I repeatedly called over and over. They gave me a 1-3pm window for Nick to show up. 1:05pm Nick's office calls and says the office made a mistake and they will need to push back the appointment until the next day. At this point, after waiting for days and days to make an appointment, and after taking time off work to go home early and wait I said NO. I made it clear to them I was no longer interested and I would find someone else, and that was it. But Nick decided that he needed to get involved and call even after I told them ""no thanks"". Nick calls a few minutes later and starts arguing with me and going back and forth and talking over me and saying things like ""I am the only plumber who can do this"" lol, yea right there are thousands of plumbers in california, and Nick just did not want to listen to reason about how I wasted time out of my day to wait for him but his office decided to screw up the scheduling. Basically, extremely rude owner who doesn't want to accept blame for what his staff (wife?) did. Nick could have been the world's best plumber but I would not want him to come fix our issues after this, it's a matter of principle. 1 star for RUDENESS, ARROGANCE, SERVICE, and for SCHEDULING MISTAKES

Greg P.

The kitchen sink drain appeared to be blocked up. The first place I called was too busy. The receptonist, Karen, told me to try California Coast Plumbing, and call Rosie. She responded quickly, took down my information and said a man, Nick, could be there late afternoon to look at it, & bring truck with tools to be able to fix it. He came and assessed the situation, made some recommendations, and ended up sending a 30 foot snake down the drain line. Fast service. Highly experienced and knowledgeable with reasonable prices & good communication. Recommended.

Paul S.

It's a pretty special day....So I never have to look on Yelp for a plumber ever again!

I found my guy! Nick

The most amazing plumber I have ever dealt with -- literally puts all other companies I have dealt with so far to shame .... and is on the pedestal as the best plumbing company in Orange County

Used my home warranty so initially they sent another company out who said it couldn't be done without approvals ... typical negative Nancy business...they will be getting a review later today

Not satisfied having not had water in the house for 36 hours ...I reached out to these guys and Nick took charge being a problem solver !

The best ever....

Thank u good sir if u get to read this message.

Rachel D.

So I have to preface this by saying, I have been using California Coast Plumbing for nearly 8 years. Are used to manage a large portfolio properties... So last evening when my mainline backed up and my bathroom flooded I knew exactly who to call! Mike P and Leslee (the dispatch) Took all of the worry off of my shoulders! I have a disabled teenage son and only one bathroom! I was really panicked and didn't know what to do. Leslee got Mike out straight away, and he and Jesus left my house cleaner than when they got there! I am most impressed because they were already on another job and it was late in the evening and they could've just refused the job and gone home to sleep... So I am ever grateful that they showed up fixed the problem And we're nice, polite and as expedient as ever!! Thanks Gores family for having such wonderful teammates

Shell C.

I was over visiting my son & daughter in law in Laguna Niguel, Ca. My son said that his hot water heater was not heating the water. We both tried multiple times to relight the pilot light & get the hot water heater to heat. I had used California Coast Plumbing last year and was very happy with their service. I talked my daughter in law to let me call ""Nick"" at California Coast Plumbing. Nick was out within the hour. He spent about 20 mins. working to get the hot water heater to light. Finally it was working perfectly. He said to wait on the payment as he wanted to see if it would stay working. I texted him today to let him know that all was well with the water heater. I asked what we owed him & he replied no charge for the service call. Wow, that's awesome. That's how he treats repeat customers. I told him that his company will be our first call for our plumbing needs in the future. Great Customer Service.

Stephen S.

Just used California Coast Plumbing (Nick) to fix a non-working water-heater. Before Nick, I had another plumber come out, and he completely misdiagnosed the problem and then tried to overcharge me for something that wasn't even the problem. Anyway, Nick identified the actual problem, explained everything in detail, and then fixed the problem on the same day. If you're looking for an experienced, honest plumber, Nick is your man!

Adam K.

Amazing Service! I was completely satisfied! I received polite customer service quick and easy scheduling and they showed up on time. My licensed plumber name was the owner Nick.
He pulled out the toilet and removed huge roots from under my bathroom floor.
He wore a mask which was complying to the CDC face covering recommendations. And finished the job quick. Pricing was great if not lower than most plumber companies but service was great! He left my bathroom clean and taking care of. I HIGHLY RECOMMEND- BEST! -

Bonnie M.

This company was very efficient and very communicative and knowledgeable. I would recommend them to anybody who is looking for a very professional plumber . They were very efficient and experienced.
The office manager Rosie was very professional as well and kept me informed which I really appreciated

Brian W.

I was referred to California Coast Plumbing by a friend of mine.
I called Nick at 7pm on a Sunday since my 92 years old moms toilet wasn't flushing
Nick showed up 30 min later and fixed it
I give Nick a 5 stars for being professional and so kind
I highly recommend him

John R.

We live in Ladera Ranch and California Coast Plumbing (CCP) was referred to us by our next-door neighbors. They've relied on Nick and his team for years. This was our first experience with CCP and they did outstanding, very professional work with reasonable rates.

We have a large, 17 year-old kitchen with a big island and lots of storage and cabinetry. We replaced three brown granite counter tops with off-white quartz and upgraded the old dual-basin, porcelain sink with a deep, single-basin, ceramic sink with a large, gooseneck, motion-activated faucet. We also replaced all the yellowed, Thermofoil drawer-fronts and cabinet doors.

California Coast Plumbing reconfigured our sink drain plumbing from a dual-basin to a single-basin geometry. They also installed and tested our new faucet, connected our new disposal, connected our existing dishwasher and installed our new under-counter, reverse osmosis/alkaline water system.

You may know that dependable contractors are rare, regardless of the trade. Because CCP is one of the few dependable plumbers I've met, they apparently operate with a one-week backlog for non-emergency work. On the plus side, this allowed us to assemble all the parts needed for our multi-part job. Once they arrived, California Coast Plumbing stuck with the job until it was finished and even made a run to Home Depot for a plumbing part, then returned to finish that night.

We are very happy with our new kitchen and the work that CCP performed for us was instrumental in our project's success. They were professional and surprisingly reasonable. Like our neighbors, Nick and his team are now our go-to choice for all our professional plumbing work!