Cal Home Plumbing and Construction

Michael L.

HORRIBLE CUSTOMER SERVICE!!!! Sent by First American Home Warranty. Cal Home is very RUDE and extremely unprofessional. They are under the impression that the customer works for them rather than the other way around. Scheduled SEVERAL appointments that were met with no-shows or the plumber calling me hours in advance of the appointment stating that he was in my area now and wanted me to drop what I was doing and rush home for him to do the job! I was informed by the CSR that it was my fault that I could not be at home when the appointment was set for late afternoon.
Elaine is an extremely rude CSR and its hard to believe that her supervisor Elena is even worse! DO NOT USE this company. you will regret it!

Kristy F.

Thanks for proving the worst services with first home warranty!

Never show up! They said they Couldn't locate their plumbers! for 2days!

Anthony N.

I was also set up with Cal via my home warranty. Called and set up an appointment from 12-4 on a Friday, which required me to take a half day of leave from work. By 3:45pm I hadn't heard from anyone so I called Cal. They said they would contact the technicians and call me back with an update. Never received a call back so around 4:30pm I tried to calling but no one answered... must have been gone for the day. I then call on Saturday and explain the situation, which they seemed confused by. They reschedule for Tuesday from 3-7. I called that Tuesday around 2:30pm to confirm the appointment and then waited... and waited... and then no one showed up. I never received a call back from Cal... terrible. I informed my home warrant company and thankfully got a much butter plumber. Awful!!

Michael T.

First American sub contracted Cal Home because my water heater was leaking. Reached out to Cal Home to setup an appointment to take a look at my water heater. Was told there was a $60 service fee, ok no problem. 2 days later the technician came to take a look for 5 minutes and said I need a new water heater and will contact me and drove off. 2 weeks later I still haven't heard back so I called them back. Pointing fingers at whose at fault for taking this long to get it fix. Finally, I had to agree to pay $500 out of pocket to get it fix. Fast forward 6 months later, I received a bill from a collection agency for the $60 I didn't pay. I never got a bill for it and Cal Home claims they been trying to reach me, bullsh*t!! Why didn't you charge me when you had the chance? Never received a phone call or an invoice for the $60. Bottom line. I will not use First American or Cal Homes again and will never recommend them to anyone.

Arman M.

First American assigned Cal Home. I called them to schedule, didn't seem they were going to call. Scheduled a day, sat home for 4 hours, called during to confirm they are coming out. NO SHOW no call nothing. According to First American they left a notice on the door, but lies lies lies. Live in a secure building connected intercom to my cell. They claim they came out at 2, but I called at 4 to confirm. The reviews I read appear consistent with the service, or lack there of, I received. First American should pull their contract with this group.

JJ ..

These people are the WORST. First time they missed the appt, they claimed I never made one. Second time they missed the appt, I received no call, no explanation, no apology. That is two days I have had to take off from work just to sit at home for no one to show up. Beyond irritated, and cannot believe the lack of professionalism.

Marco R.

Extremely Professional , Jose was amazing , took care of our issues without hesitation, went above and beyond call of duty . Highly recommended.

Gen M.

Have dealt with this company twice and if you can, do yourself a favor and use another company. The fellow they sent our (has an Eastern European accent) is both rude and unprofessional. He clearly does not want to work or fix anything. The last time our water heater needed to be fixed he spent perhaps 30 seconds glancing at it from afar and said, ""I can't diagnose it because it is empty."" It was empty because all of the water had leaked out--that's why we called them.

So now we are back to square one and need to call a plumber who will actually examine the water heater to fix it.

Patti P.

My first interaction with this company was not a pleasant one. I will be back to update this review if they show up.

Elena was not customer friendly and had the worst phone line connection in history. Yet she remained apologetic and almost defiant at my challenge hearing what she had to say.

This is through my home warranty First American Home Warranty.

Westcoast B.

Most pathetic business and customer service ever. If I could give them a zero star. First step up the appointment via Old Republic on Monday...Tuesday set up an appointment for Friday. Called Friday morning to confirm...they said, ""no appointment shows"". Set up appointment for Monday. I took a day off for this stuff...Monday rolls around...the time window is 11-3 wow. 4 hour window? at 315 no show..called the company. The technician had reported ""he called and also came home and no one was at home"" wow, lies. You guys really need to get better at this. Pathetic.