Cactus Plumbing And Air

Carrie L.

This company was very dishonest. They came out to our business because the AC went out. They said it was possibly the thermostat. He was there maybe two hours left with it working and charged $800. He charged $389 for a $40 thermostat. Then $400 in labor. We were out of town and when we got back the AC wasn't working. We called another company out who said it was nothing to do with the thermostat and got it fixed for another $800. This company doesn't stand behind their work. They basically said it was working when they left. I wouldn't use them if you want a working AC unit longer than a few days.

M S.

so glad I called these folks for help. thank you Sarah for prompt and professional scheduling. thank you for excellent service.

Rosemary C.

Although Justin and Roger went above and beyond to get a new air conditioner installed for my. Sara and Joey were incapable of providing the simple request of mailing out the documentation on the purchased unit. Instead, Joey lied about mailing it for a month. Then, Sarah called to say they wouldn't be mailing anything because they don't have any documentation on the units they sell. Not only was she rude but condescending. This results in the generous 3 stars I gave the company. How can you sell a product you don't know anything about?

J C.

Crystal and Jared were wonderful. Clear communication and professional job. Very well done!

William C.

AVOID AT ALL COSTS - I received a quote today from Cactus Air for installing a 30 foot gas line for $5897 while other companies are quoting $1500-$2000. Although costs always vary their estimate is beyond defense and obviously seeks to take advantage of customers without construction knowledge (I have 20+ years of financial management experience at several national homebuilders and real estate developers and have a better than average understanding of the work involved in the gas line).

Michael H.

AVOID CACTUS PLUMBING!
Our downstairs A/C unit started to make a buzzing sound when it was turning on. It was a SATURDAY! A record hot weekend was predicted.
I called an outfit named Cactus Plumbing. BIG MISTAKE! BIG EXPENSIVE MISTAKE!
They asked on the phone is a $20 service call fee was ""OK"". I said yes. They said they would have someone at the house on Sunday.
Their tech showed up and discovered a ""Capacitor"" was bad. He ""had on in the truck"" so I agreed he should replace it.
When he showed us our old Capacitor and compared it to the new one, he pointed out that the new capacitor was ""dented"" on the top rim but he did not have another one. The house was now up to 88 degrees.

He put in the new - damaged - capacitor and the A/C unit kicked on. YEA!!!

He was here for about 1 hour total.

Then he presented me with his phone so I could electronically sign for the repairs and new - damaged - capacitor.
Without any hesitation he said I was signing for a $420 bill!!!

I had NO idea what a capacitor costs and I was aware of the $20 service call fee - which he never mentioned. I was alos aware it was a Sunday service call. Based on that I signed it and just told him I thought that was rather high.

He said I would receive a DETAILED invoice from his office via my email. ""TOTAL $420.""

I emailed back and requested a DETAILED invoice for both parts and labor. NO REPLY. I emailed again. NO REPLY.
I called an left a voicemail. NO CALL BACK.

Finally, I got another invoice. NO BREAKDOWN on parts and labor, just a total.

In the meantime, I did some research on the cost of a capacitor for my A/C unit. They run about $20!!!
SO, $400 of the invoice was for about 1 hour of labor.

I responded to their email and got this...

""Thank you for reaching out, In regards to your inquiries of job cost, our technicians are not based on an hourly rate. I can assure you that our technicians are experienced professionals who strive to complete the needed repairs efficiently, and at a competitive rate. I know unexpected repairs can seem overwhelming, I'd be happy to have our technician go over the invoice in more detail with you. Please don't hesitate to reach out with any further questions regarding your invoice.
Sincerely,
Cristal Cates""

I sent an email back stating...
""Please have your technician explain in writing to me how he justifies over $400 in labor costs for less than an hour of his time on the job. While he is writing please have him include why he installed a damaged - it was bent - part in my A/C unit.""

NO REPLY.

Marlee S.

Cactus Plumbing and Air in Tempe.
Great service with fair prices. Danny was my technician and was prompt and knowledgeableC

Laura C.

I highly recommend Jesse from the Sun City location! He arrived quickly even though it was Sunday and was efficient and a pleasure to work with. I will use Cactus Plumbing and Air and request to work with Jesse when I need plumbing help in the future!

Mckenzie W.

Very professional
Company. Jesse showed up and was great. He helped me with all my issues I was having .

Breann B.

Jesse showed up and helped with my leaking shower he was very quick and professional would definitely recommend.