Cabrillo Plumbing, Heating & Air

Nancy M.

I have used Cabrillo for over 10 years now for the big jobs. I love them and really don't understand the negative reviews...They are worth the money because they do everything up to code...as a homeowner that's important to me. They are professional/prompt/communicative/ and WORTH EVERY PENNY. I don't call them for the little stuff...I can do that myself . Try replacing a cast iron waste pipe yourself...

I've had experience with other plumbers and they are the up-sell artists...You have to be on guard at all times with the other guys.
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Cabrillo gives you a price...at that point you can take it or leave it...I'm telling you I've never had to call them back for the same problem...I've never had to worry if the work is up to code...I've never had them work on a fictitious problem or create one ..I've never had them not leave the place cleaner than when they walked in ...I've never had a creepy feeling from any of their guys. I've never had them notice some little thing around the work area that they could improve that they didn't. I've always seen them do it right...the first time, with quality parts. and they know their stuff...and believe me, I've had them here for days at a time...I'd know if they were winging it.

From what I've heard Cabrillo is good to their employees too...that's key to the good work ethic I've witnessed. These guys like their jobs! They work hard and are appreciated by their company and by ME!

Josh J.

Wow, I just had an amazing experience with Cabrillo. Dan came by to diagnose an issue, was super nice and extremely prompt - on a Saturday, no less. It only cost $29.95 to visit and give an estimate, which is completely reasonable. He came by and was very helpful and honest about their pricing and how, if I so chose, I could even repair something myself with some basic helpful hints. So, after reading the reviews here, I was braced for a price gouging but instead got a very helpful person helping me understand the pros and cons of DIY vs the pros. Will call again in the future.

Addadada A.

It has been exactly THREE YEARS ago that CABRILLO Plumbing, Heating & Cooling repaired our one broken heater. I am very happy to report that the heater has been WORKING WONDERFULLY for the past 3 years since it was repaired by CABRILLO !

You may remember that two OTHER companies wanted to replace the 'broken' heater, plus both those companies wanted to replace the other apartment's working heater which sits next to the non-working heater! Yes, the other two companies wanted to replace a working heater?

Really. Read my original review...you will be flabbergasted!

So, three years later, I would like to again THANK the CABRILLO PLUMBING, HEATING, & COOLING company!

THANK YOU CABRILLO FOR YOUR HONESTY & THE REPAIR WORK!

THE HEATER HAS BEEN WORKING FINE THANKS TO CABRILLO!

Joe T.

They replaced a 16"" section of pipe that was rotted. That set us back over $1000, and they had to break into our ceiling, which we had to repair. Then a week later they came back because of water heater problems. They wanted $2200 to replace the water heater, saying that they use top of the line water heaters (40 gal costs $1200, they said). Those prices were discounted because of our Gold Service we bought from them. Discounted ?!?!? They us Bradford White water heaters and they do not cost $1200. Even so, that means they were charging about $1000 labor to install it. Their prices are so extremely out of line it's criminal. They are fast and friendly, but I can get fast and friendly elsewhere for 1/2 the price. They are criminals.

David W.

Cabrillo Plumbing was recommended by my long term plumber when he retired. Had to call them when a tenant complained about her shower and sink. They were very courteous on the phone and came out within 45 minutes. The guy was very friendly and did a good job, but the problem I have with them is the exorbitant amount they charged me. For repairing the shower mechanism, the sink stopper, and replacing a toilet lid, they charged me $890.00. I feel like I was mugged. They did give me a $50 discount since I was a first time caller, but that hardly made a dent. I will NEVER use this company again and I would not recommend them, unless you have deep pockets.

M A.

I had an excellent experience with Cabrillo when I thought all I needed was a new water heater. Turned out I had a carbon monoxide leak into my basement, which goes without saying, is terribly dangerous. A technician came out the next day and diagnosed the problem, gave us a solution we could do ourselves, and all free of charge! To top it off, they gave us a new carbon monoxide detector also for free. The guys were knowledgeable, clean, and courteous.

T G.

Our Cabrillo experience was excellent - from start to finish.

We were very worried to call for a Plumber as we have had some bad experiences in the past, and were so pleasantly surprised by our experience. In all our years, it is the best experience we have ever had with plumbing.

All the people we had contact with from Cabrillo were professional, kind, respectful, organized and above all knowledgeable and honest. What a relief it was for us.

More specifically, the person answering Cabrillo 800 number patiently and knowledgeably answered our numerous questions and scheduled the appointment. The two technical experts politely called 30 minutes before arriving, and then insisted on putting on shoe covers at the front door. We were impressed with their professionalism and knowledge. We very much liked that they informed us about options and costs before any work was started. We liked their the flat-rate system rather than per-hour charges from other plumbers - we like that the cost was quantified for us - it made us feel more confident.

All in all, it was obvious to us that this is a company that strives to make the experience as good as possible for the customer. Something that must be coming from the top. We wish there were more companies like this.

David R.

I had Cabrillo run a new gas line and a new water line to my kitchen from my garage below. They charged me half the amount quoted by another well known plumbing company, and the same amount quoted to me by a small solo plumber. So Cabrillo was quite competitive. The technicians, Frank and Celles, and Robert for a few hours as well, were all very professional, courteous, patient and skillful. I also purchased a new toilet from them and had them install it on the same trip. Here the price was significantly higher than the Home Depot special for the same toilet, but I wanted to get it all done at once and it was worth it to me to spend a bit more (actually significantly more) and not have to schedule time away from work to meet another workman at my house. Cabrillo showed their integrity by coming back at my request to replace the bowl on the new two piece toilet, as strangely it was a different shade of white than the tank. I did not get any push back at all - they sent a new bowl and a new tank two days later, since they did not know which of the components was actually the ""off"" color, and did what it took to get it right. Again, no argument, no push back no problems. I would recommend them highly. Only reason for not giving 5 stars is the very high price for the toilet and install, but again, they were very transparent on the pricing and I could have just done the Home Depot alternative if I had more time. For the important work, the work you really need to be done by skilled professionals, Cabrillo is the pace to go and their pricing is very fair.

Renee C.

Super friendly and efficient. They went beyond the call of duty. I would go into more detail but their service was so good I'm afraid I would get them into trouble with their boss(es) for working too hard.

steve k.

I had used Carmichael McDonald for many years for the apartments I manage. The owner retired and Cabrillo bought them out so when calling Carmichael I was automatically directed to Cabrillo. In a jam with blocked kitchen sink I went ahead with Cabrillo even knowing their reputation for high prices.

The plumber was on time, everything went smoothly clearing the jam and replacing the u-trap - satisfied with the work. The shocker came with the bill - $278 for 45 minutes of work and and $5 in parts!!

Carmichael McDonald used to charge $92 for the 1st hour of labor!! Maybe I'm just used to the low price but $275 an hour is crazy expensive!!