C & R Plumbing

Philip B.

I only picked one star because zero stars was unavailable. I've never been more taken advantage of by anyone in my life and I grew up in church. I had to threaten to sue this business in order for a bill reduction and they charged me $1700 to unclog my drains and to cause $2500 in damages to my home. I called another company and had the entire job completed for less than half of what they charged. I have reported them to the better business bureau already because of the absolute mistreatment and abuse of business I experienced. The employees themselves told me they were looking for other employment because of how common it was for customers to express discontent and the full blown feeling of being taken advantage of by the owner Michael Smallwood. I've never left a review like this, but I'm hoping that someone will read this and choose anyone else.

Asuka S.

1, They did not show up for 8am appointment(assuming the first appointment for today but late already??) until we called them why they are not here. And they asked our address which we already gave them 3 days ago. Yellow flag #1. 2, They did not introduce themselves when they finally showed up, and they were not wearing masks to visit our house during this COVID-19 pandemic. Red flag #1 2, Pricing was not clear. Their """"boss"""" said it would cost us $200 to $300 and of course the final price was $300 for just changing some washers/o-rings. And I found out that one of my neighbors who called them today as well for toilet issue (remove the toilet and Roto-Rooter because someone had flushed a rag into the toilet. ) also got charged for $300. How come those two jobs pricing are the same??? Huge red flag #2 We will NOT call them for any issue ever again.

Sarah T.

After a recommendation from my neighborhood group, I called C & R to take a look at my plumbing after experiencing almost a total clog somewhere inside my house. They came out and snaked the line blaming tree roots for the clog and said I could pay $350 and they'd leave or $100 if I agreed to let them come back and dig-up the clean-out (where they assumed the roots were getting in) for $1k and replace it. The project manager in me wanted to shop around and get a second opinion. So, I reluctantly paid the (overpriced total) of $350 and sent them on their way. Within a week the clog was back and I started shopping for a second opinion. Turns out C & R did not fully clear the clog (instead they poked a hole in it). Our new plumber said there was no way the pipe he just cleared has been cleared within the past week and on-top of that, there was no need to dig anything up. Also, he charges me half of what C&R did and gave me a 90-day guarantee and a plan to keep roots out longterm. I love an honest plumber, as much as I love an honest mechanic and C&R is the opposite of honest. No love.

D. W.

Although they're kind of pricey, what other plumbing company isn't? (they all have the same rate!) I was happy that they were really fast (the plumber had his helper take care of my minor problem while he tackled my MAJOR plumbing problem!), so the price wasn't outrageous...it was actually a TINY bit less than I'd thought! I'll definitely recommend them. Plus, they gave me a """"senior discount"""" which means a LOT (every penny counts to us on a limited income, you know!!!!) LET ME UPDATE MY REVIEW: My bathroom faucet is STILL LEAKING after they supposedly """"fixed"""" the drip... FURTHERMORE, they had given me a """"stopper"""" for my sink THAT DOESN'T STOP ANYTHING, MUCH LESS ANY WATER!!!!! WHAT GOOD IS A BATHROOM SINK THAT CAN'T HOLD WATER?!?!?! I AM NOT A SATISFIED CUSTOMER ANY MORE!!!!!!!

Christopher E.

One of the worst dishonest plumbers I have ever used. Beware, do not call C&R Plumbing

Tyler C.

I have been working with Mike Smallwood for almost 10 years. He and his team are professional and highly knowledgable. Far better than a """"billboard plumber"""" for my money.

Michael H.

If I could rate lower I would. Total scam artists. Wanted $300 bucks to change a sink faucet (I'd already purchased the new faucet). Plumber lied and told my roommate I had given the go ahead when I had not. I politely told them to get the fuck out of my house. I found another local plumber to complete the job for $66!

Mia G.

Mike Smallwood is a untrustworthy plumber. He wouldn't give me a price after they cut into the ceiling and found the problem. They had to come back out the next day to complete the job so I spoke with Mr. Smallwood and asked how much the job would be and he told me he would let me know. Knowing what I know the job shouldn't have been priced over $250.00 he charged me $350.00 for opening the ceiling and replacing water valve behind Toliet. I called him this morning to ask about the price he told me $200 to open the ceiling and I asked why didn't you tell me that yesterday and he says he doesn't give a price unless the customer asks. I told him I repeatedly asked you. He can't be trusted please don't use this company! Update: I spoke to Mr. Smallwood today and he has been accommodating to make good with the pricing of the plumbing job that was completed at my home.

Joe B.

I felt robbed! Will never use or refer this company. I used water cut off in basement to work on a bathroom vanity I was installing, and it stuck closed, cutting water off to the house. Plumber showed up promptly within 2 hours after I called (the only good thing I have to say). Plumber didn't have supplies to do the job and made 2 trips to Home Depot. Plumber replaced cut off valve and water pressure regulator. 45 minutes labor and 45 minutes wait to dry and test. Billed $750!!!!!!!

Tiara T.

Worst plumber ever! I hired him to inspect existing plumbing pipes, test for leaks, and complete my job. He pulled the permit quickly and then took forever to complete the work. After the city inspection failed his work, he told me that he never initially tested for leaks because it was a 1/2 days work and demanded that I pay him for the time he's worked even though he was never supposed to be paid until he passed the inspection. In my best effort, I tried to be civil and get him to complete the work to pass the inspection. He clearly didn't know how because he quit!! DO NOT CALL THIS PLUMBER.