C & R Drains

Grant T.

I have been using C & R Drains for more than 15 years. During that time they have unblocked sinks, replaced faucets, snaked toilets, installed new water heater and fixed outside drains. They have always been responsive, easy to deal with and reasonably priced. My neighbors now use them too which tells me they must be doing something right!

Jacob R.

They came, they saw, they rootered. All within about two hours of my Sunday call. Super pleased with their service and efficiency, and they didn't leave a trace.

It's not a call you want to make, cause a backup sucks, but if you need to make the call, call C&R. You'll get results!

Jill A.

Awesome company! Professional and quality work every time I use them. Great customer service and got someone out right away.

Kyland Y.

Boy do I wish there was an option to give zero stars - or at least half, because they did eventually get their job done. At least half the employees are incompetent with time management and finding the correct address, or they're outright liars. And the owner is possibly the least professional customer service representative I've ever dealt with - rude, defensive, and aggressive even though I kept a kind tone and offered to give her the benefit of the doubt multiple times during our half hour call. I called about an appointment that never happened and she insisted that her log book that says someone came to the house made it ""fact,"" and my telling her I was waiting by the door must be a lie because there's ""no way possible"" her people made a mistake. I told her how I respect her standing behind her employees, but she must be willing to give some concessions on the basis of innocent mistakes. She told me how her employees said they went to the house 3 times - including two visits during which I was in kitchen (right next to front door), hosting with 4 other people sitting there with me.

So I took my inquiry a step further, and I called her employee who spent the first few minutes of our call saying:
""Oh yeah, I didn't make it over there that day. ""
Then halfway through our call, (probably realizing what that meant), he suddenly switched to say they came ""5 or more"" times to our door that day.

I found it very interesting he switched his story 180, but just as interesting that even when he switched his story he said he did more visits than they had on record... Hmmm....

Even with that information, and my phone records which show all the call I made to her employees that day, she wouldn't admit any fault! But she still gave a 15% discount that she said was ""generous"" considering that ""none of this their fault."" Just disgustingly low levels of ethics, professionalism, and just general politeness. Unless I get an apology. I will Definitely suggest to our HOA that they use a different company for our entire complex from now on because the lack of ethics is appalling.

Jeff P.

Friendly, quick and reasonable! Neat work and cleaned up without a trace of being under the sink.

Ginger C.

I got a free home inspection with the installation of a my new garbage disposal. The emergency shuts off under my sink was in terrible condition. I had them replaced, the one under my sink was leaking and I didn't know it. Also, note that areas they worked on were cleaner than they have been since I moved in.

Christine K.

Called on Friday night at about 9pm, because that's when the bad things happen in our house. Left a message and got a call back in less than 10 min. Appointment set up for 11-1 the next day, Saturday of Labor Day weekend. Two guys came about 11:30 and they were done in about 30 min. Problem wasn't too bad I guess just snaking the drain. Reasonable price for the holiday weekend too, around $275. Rest of the weekend saved!

Gregg B.

Vince came out...he made up a quote, 2 hours later... Done, every goofy plumbing issue was taken care of...two leaky hose bibs, two running toilets...clogged sink... Clean quick and fair! G

Scott M.

This company is unorganized and has terrible customer service. My HOA bills us $100 if we don't make an appointment by a certain date to have our drains cleaned. I called and made an appointment but, C&R Drains lost any record of it. And is now billing us $100 for their mistake. Even after I told the very rude receptionist that their company had a guy come out and snake our drain, and described the experience in detail. She wouldn't budge an inch. In my opinion, a good company that wants repeat business would believe the customer and wave the fee and not think twice about it. Not C&R Drains. Lastly, I could hear people arguing in the background while I was on the phone with the incompetent receptionist. I would not recommend using this company.

Kat A.

My landlord usually has a handyman come out and fix my kitchen drain when it backs up, but this time he had C & R Drains come out, and I am so grateful. The technician introduced himself, handed me his business card and got right to work....after he put booties on his shoes that is. He then laid a plastic tarp down on my kitchen floor to collect any mess. This is already far more than the usual handyman does. I was more than thrilled to have my drain cleared, but to wear booties, and lay down a tarp in my kitchen really was really great service. But then, he even cleaned my sinks before leaving, taking any last residue of that backed up plumbing smell with him. The were prompt in coming out to my home, cleared my drain, and cleaned up the mess too. I really hope my landlord hires them again next time!