C. Ewert Plumbing & Heating

Roger B.

I have used Ewert plumbing for several home projects over several years. I have been very pleased with their service.
I will no longer use their services ever again. The Plummer had to return days later to finish a basement shower and I asked to find out how much will I owe once the job was complete? The price quoted was less the half of my total invoice.
I just can't believe?
I'll find a good company to deal with and tell all my friends.

Earreal B.

If when reading my complaint, you thought the main issue was the price, then you, Amy, are a part of the problem. Just as you told me, the racial disrespect I experienced from Ann was ""not worth you talking about"". No one at this company has taken accountability nor offered any form of apology for the racial insult I received. Skip (claimed owner) was extremely rude to my husband and refused to speak about him about the situation. The responds provided to my original review/complaint remains ingenuine and unsympathetic for the hurt your office counterpart caused. The responds we received was another way of pouring salt into an open womb. I find it very disrespectful of you to not even attempt to address the racial issue at hand. It is unacceptable of your business to take no accountability nor offer an apology for this encounter. Furthermore, the tone of your reply remains disrespectful. I recall quite well what you stated on the phone, therefore, starting your responds with ""as stated on the phone"" is it completely unnecessary. I also recollect what you ""stated on the phone"" the first time I called to inquire about the drive time charge. You then ""stated on the phone"" that the charge was included in the price quote you gave. I am also very well aware of ""what you previously explained"" concerning said price quote. However, this explanation was not given before my husband and I agreed to book your company's services. You also ""stated on the pone"", the racial disrespect that was given by Ann was ""not worth you talking about"".

****Original Review******
This business gave my husband and I the worst customer service experience we have ever had!
I called the office the business day after our service and inquired about travel fee the plumber mentioned and the office manager, Amy, stated the travel fee was included in the hourly rate (which turned out not to be true. It was in addition to the service fees) however she could not tell me what my total was because the plumber had not yet dropped off our ticket from the services.
Weeks later, we receive a bill in the mail that was about $120 more than what we were expecting. I called the office to ask for clarity and Ann answered the phone. She asked me if my name was on the invoice, I answered ""No. The bill is in my husband's name"", she then replied ""O, what's your husband's name, Tyron?"" I said ""excuse me, and why would assume that's my husband name?"" she refused to answer and just kept asking ""well, what's his name then?"" My husband name is SKYLER! Where she pulled Tyrone from, I don't know but I felt all the discrimination and racism through this encounter.
At this point she transferred me to Amy (the office manager) I explain to Amy what my frustrations were and the racial disrespect Ann displayed and Amy said to me ""I'm not going to discuss that with you, it's not even worth me talking about"". I tried to respond to her but could not complete a statement because she continued to over talk me by yelling ""that's not worth me talking about! That's not worth me talking about!""
I have never felt so disrespected by a company I was paying hundreds of dollars to for a service. My husband then called to speak with the owner about the situation, I believe his name was Skip. Mr. Skip was even worst then his office workers. He told my husband that he refused to speak with him about a conversation that he was not there for. He ended the conversation by threating my husband with the statement ""We'll see you in court"". Given our bill is paid in full, I'm not sure what court would be for.
All of this is after the plumber showed up almost 2 hours late, which was fine, we understand that calls can be delayed. However, he was very visibly irritated and rude. So much so we almost denied the Service. He stepped out to his truck and came back in moments later and apologized for his behavior and explained his day had been rough and that the office was terrible to work with communication and misinformed him about the service we were getting. So, we moved on with the services. After the services, he was not comfortable taking payment because our quote that the office gave was not accurate because they did not include the travel fee.

Their response.

Johnb3207 B.

Can't say enough good things. Was visiting my daughter from Florida and a pipe broke in the wall. So had to shut water off and was stressing out having to leave the next day. Called and Amy answered and was very kind and understanding. She sent Jacob out and he had it fixed in a half hour
He was very professional and friendly. Thanks to them I could come home stress free. 5 stars for more if they had it

Kelly L.

Our outside spicket needed to be replaced. The replaced the pipe that was inside and the spicket outside. We closed up the wall and 3 months later our house flooded ruining our wood floors. The pipe on the inside they replaced was leaking from bad welds. Will never use this company again. We are out at least 4 thousand dollars in repairs from their shoddy work.

Jordan M.

Great service, professional, responsive. They fixed my shower after it started to leak, I would call them again

Josey M.

While closing on my first home, the previous owner hired Ewert to come jet the pipes clean of roots that were found in the pipes. This work was completed about a week before closing. No one was living in the home the year prior to closing. When i moved in, after about a week i noticed water in the basement, i initially had thought it was rain water but under further examination i realized it was shit water leaking from the sewage pipe which is just behind that little panel in picture one. When me and my realtor took the wood cover off, (pic 3)this was the state of the cap. (pic5) shows the state of my basement as of now

melissa k.

Always the best service! Friendly and helpful from the person answering the phone to the plumber who comes to our house. We have used them multiple times and will always call them first! Extremely knowledgeable, quick service.

Bethany N.

I would never recommend this company to anyone. They are terribly behind on their billing and won't send you a first bill for a few months, attach late fees, and say that they already sent bills prior when they did not. I tried to speak to the owner about what happened and they did not call me or my husband back. The lady at the front desk is rude, disrespectful, and was not understanding about the concerns we had. We explained we did not receive any bills for the work we had done and she blamed me for not reaching out for them to send our bills. Um, excuse me but that's not how a company works! Trying to blame a customer for a company's irresponsibility and laziness is just wrong and is never okay. We will no longer use this company for our plumbing needs and we hope others won't make the same mistake either!

Lauren R.

Every time we call Ewert Plumbing, they have been responsive and helpful. They actually fix the problem the first time. We were recently out of town when our pipe burst. Skip assured me he could fix the leak and get our water back on. Knowing that a trusted company could take care of us so we could come home to water in our home was the best Christmas gift!

Alicia H.

My water heater went out on Thanksgiving Day. Knowing that Thanksgiving was a holiday and it would cost double...I waited until the next day to call. Brian came out, lit the heater , came upstairs and said "" Well I lit the pilot but I cannot guarantee it will stay lit."" He was there no longer than 20-25 mins.He told me Whirlpool parts are hard to get and if I needed a part it would take 4-6 weeks and maybe more!!He told me my best bet would be to get a new heater (possible cost $1600) I googled a few things and called another plumber to perhaps clean some parts of the heater. The other plumbing company came out the next day...spent a good deal of time showing me some things and what he was going to do. He was at my home maybe an hour....my bill was $115. I got the bill from Ewert Plumbing..$416.34!! I was SHOCKED!! I called Ewert and spoke with Amy. She went over the bill: Double time for a holiday..new flame sensor:$81.96..tax!! Apparently the day after Thanksgiving is a holiday for them...no where on their site do they have what days are holidays for them.I explained to Amy that there is no way a new part was put on. Why wouldn't the service man told me he was putting a new part on and for my approval and cost? He never went out to his truck to get a part..he said he had it on his truck. ODD he would have a Whirlpool part on his truck when he told me Whirlpool parts were hard to get! I told
Amy that he was there about 20-25 min. and I saw him get no part. I said I wanted to see my old part and why wouldn't I have seen the old part. She said she spoke with Brian and Brian said he did put the part on and he had it on his truck. Amy said she has to take his word. I told Amy I will NEVER use this company again and I apologized to her personally for being so upset...it was not her fault. She was very patient and very professional.
Advice to the company: Post your holiday days that prices on your website. Make sure your service people show the customer a part that they are taking off or putting on. Explain in detail what the work they are going to do.
I won't recommend this company to anyone again. This saddens me because I support family owned businesses! Alicia Popp