C Cruz Sub-Surface Locators

Ketan J.

I had slab leakage in my house. I called multiple plumbing companies to see if they can detect it and fix it. Most of them I asked me to call C-Cruz to detect the leakage.

So I called him and left a voice mail and Chris called me back and gave me an appointment. Chris came and tried to locate the leakage. He had already informed me on the phone that it's very difficult to pinpoint leakage if you have wooden or laminated flooring. And I had laminated flooring. He marked the plumbing layout and he was able to accurately pin point the leakage location under the laminated flooring.

The cost was around 300$.
Really great guy and very professional. I would definitely recommend him for slab detection job.

Remember they are very busy so they might not pick up your phone so make sure to leave a message.

Ketan

Dave D.

Chris was great as far as trying to find the leak and working with the plumber to make sure we did the best thing possible cost wise. He followed up with me daily and came out a second time to recommend to the plumber how best to proceed.

Mimi M.

We had water in an area under the carpet in our old Eichler home. Bullseye leak detection charged us $325 for a rough estimate of where the leak might be, and recommended a repipe. We spent $15,000 to repipe our entire house, but it turned out the leak was in our radiant heating system, and most likely not our indoor plumbing. This time we called C. Cruz who was recommended by our radiant heat guy. Chris Sr. and his assistant came out right away, and located the leak under our kitchen cabinets. They only charged me $250 after hearing that we had already thrown away our money with the first leak detector. In order to pinpoint the leak, Chris Sr. recommended that we remove the cabinets, which turned out to be water damaged underneath. C. Cruz came back a second time, free of charge, and pinpointed the leak so it can finally get repaired properly. I like that this is a family business. The communication was excellent, the service was prompt and professional, and the results were reliable.

C K.

We had a major plumbing job planned and the plumber recommended C Cruz to locate the gas, sewer and water lines in the front. They showed up on time and did a through survey, marked everything clearly and even helped diagnose an oddity in our sewer line that helped us select the right kind of sewer line replacement method. They also gave us some suggestions on relocating the water lines when the time comes. We walked away with a DVD of the sewer line inspection and more confidence. And when PG&E failed to show up to mark the gas lines, we were able to direct the diggers to work on another area until they finally moseyed their way to our house.

Harsha K.

I have a water leak at home, so I called them to find out the options I have. Chris diagnosed over the phone and eventually recommended me an option that would NOT involve C Cruz!!! I mean he could have easily ""just"" spoken about their service but he asked me several questions about my piping, length of use etc and eventually suggested to get the piping replaced (instead of fixing a leak) as that is more long term solution in my case. I appreciate their honesty. Thanks Chris!

Sean C.

Chris and his assistant did an excellent job, and completed a big job in a very reasonable amount of time. Highly recommend!

Tobreth H.

He came out the next day. I had a 2-hour window and he came right in the middle of it and called ahead when he was on his way. Very professional and courteous. Little things like telling me how I could use my neighbors to get water rather than the good old bucket and pan method, making sure that everything filled since they had to turn the water on. I was curious and he was great about explaining what they were doing and how it worked. Cost was reasonable. Leak was exactly located for when the plumber came out.

Mike K.

Came out within a day of calling for a video inspection. Was a little expensive, but they had the right gear, took only 30 minutes to cam my whole sewer line and write up a quick report on their findings.

For $300-ish, they gave me a DVD keepsake of my sewer line from end to end. Fortunately for me, that's where this story ends as my sewer line was completely intact and No Trouble Found.

Very professional, friendly, and helpful. Would use them again for any future video inspection and subsurface locating needs i may have.

Joyce L.

Called and Mr. Cruz came the next day right on time. He found the leak quickly and also gave some brilliant professional suggestions on how to fix the problem, which saved us a lot of hassle.

Regina W.

C Cruz Sub-Surface Locators was recommended by Don, the owner of RDS Plumbing and Sewer, to locate a leak in the hot water pipes under the concrete slab of my mom's Eichler home in Palo Alto. Chris Sr. called to let me know he would be able to come out earlier than the scheduled appointment time. We met at my mom's house. He mapped out the location of the hot water pipes and then listened for the leak. He put an ""X"" on the spot. The next day, Francisco from RDS Plumbing came out and was able to quickly locate the pipe that needed to be repaired. He repaired the pipe, patched the concrete and replaced the floor tile that same day. It was great!