BZ Dependable Plumbing & Heating

Ben R.

Unfortunately, BZ Dependable was one of the worst, least professional, contractors I have ever worked with, especially Brian the owner who was astonishingly unprofessional, rude, and an aggressive bully.
The terrible experience starts from the beginning, booking the appointment after accepting the estimate, where we selected a day, and later had to change it because the scheduler had estimated the wrong duration for the job - this was a big inconvenience for me, as I live in a co-op and need to get approval and pay for water shut off (as well as waiting an additional week to start the work).
The job consisted of replacing water valves and p-traps in kitchen and bathroom, as well as changing shower faucet. A valve in the bathroom leaked, and so did a smaller valve in the kitchen - both immediately after installation; fortunately, we were able to shut the water off a second time, and redo those valves before the end of the day (but already not a good sign of the workmanship level). Tile work was also a part of the job, and I had to point out to them that a tile they recently set was popping out - to which the worker responded that a proper job required 24 hrs for the cement to set for the tile - so not sure why they didn't plan for 2 days if that is what was needed to do it right to begin with - I fully expect the tiles to possibly fall off in the near future, and I sure hope the valves don't leak, but who knows at this point.
The biggest problem was that they underestimated the amount of work to replace the valves in the bathroom, which needed the wall to be opened up, and so then they decided to do a complete hack job there, which would require me to remove the vanity and a makeshift cover (which was ""sealed"" with painter's tape), in order to shut the water off in the bathroom in the event of an emergency. So imagine if there was a water leak somewhere in the bathroom, and in order to shut the water off I needed to do all of that in order to shut off the water - truly astounding. After 3 additional visits, they finally fixed this in an acceptable manner.
Additionally, the bathroom and the whole apartment ended up with a layer of dust, as the workers did not take enough precautions to prevent everything getting dirty, nor did they properly clean up after themselves .
As if all of this was not bad enough, the owner eventually got involved (I refused to pay full amount until job was completed in a professional manner), and he turned out to be the most rude and unprofessional person one could imagine - a truly disgusting person. I actually feel bad for the workers that have to deal with Brian on a daily basis. Needless to say, absolutely do not recommend BZ Dependable, stay away for your own sake.

Tina D.

What a great choice to call Brian and his amazing staff . The service was very professional, they showed up when they were supposed to , they sent a text with a picture of who was showing up (Mario)and let you know they were on the way. They explained what they were going to do , they explained how the sub pump works and what to expect. Every thing about them was on point. GREAT CHOICE !! THANKS GUYS..

Kimberly R.

Scammmmmmm !!!! Blockage in the pipe line, plumber/technician didn't get the job done but demanded $500? Worsttt ever ! You should at least get the job done.

Carl C.

STAY AWAY - absolutely the worst clueless plumber in NJ. Has no idea how to handle any job, uses a ton unnecessary pipes and fittings to make your home look like a Super Mario Brothers level and overcharges as soon as the owner sees a nice car in the driveway.

Kim H.

I had a great experience with BZ Dependable. Their service is excellent, and they always get the job done in a thorough and professional manner. Over a year ago we changed the faucet in our kitchen. After a year it became loose and we didn't have the proper tools to fix the problem. They came back today and fixed it free of charge, that is what I call great customer service! They are a wonderful company to do business with and I highly recommend BZ Dependable.

Chris F.

Dropped them after being charged an outrageous amount for a 45 minute job recently. Wanted to charge me for a 29$ transportation fee but since I wasn't made aware they never did charge me. Things change and people make adjustments so we are looking elsewhere for mor economical rates because the last job was way over priced

G. M.

Used by an elderly friend to replace customer provided simple bathroom faucet with two 8"" supply lines. BZ was there for less than an hour and gave him the biz by charging him an outrageous amount. (I'm a diy guy who knows what's involved.) When my friend complained the plumber replied- ""That's the going rate"". Unfortunately there's no state regulations regarding usual and customary rates that can be charged by plumbers. Buyer beware.

Gina S.

Overpriced. Scam Artist. Stay away!!!!!The most expensive services, charging more than plastic surgeons for his surgery. They gave me an estimate for winterizing plumbing $700 and + I almost fainted.I called to other local plumbers, the quotes was $150 for the same job

Boris P.

They charge money for an estimate and tell you it's a service call not an estimate because they performed a diagnostic. I described the cause of the problem over the phone to them when I made the appointment. I needed an estimate not your diagnostic. Money grab is all this is...

Joan C.

Brian and crew have been coming to my home for several years. They are professional and always resolve a plumbing problem without hesitation. The fact that they always treat my property with respect is a big plus. As for the office staff, they are always nice and cooperative! I think that they are a little pricey, but it doesn't deter me from calling them. Definitely 5 stars!