BZ Dependable Plumbing & Heating

Rich W.

The meaning of ""service"" seems to have changed over the years, and not for the better. A BZ tech arrived within the scheduled time window to clear our clogged kitchen drain. He spent quite a while snaking it, using power drills and two different snakes. After being shocked by the cost (ultimately $345), I initially felt I was getting my money's worth for his diligence. However, the snaking resulted in a broken tail piece that immediately resulted in water pouring beneath my sink. The tech explained that the breakage occurred because the metal pipe was old and ""rotted,"" and I had no reason not to believe him. I would have paid him not only for the replacement part, but also for the additional service required to install it. But he said he didn't have a replacement part, and that I would I have to make another appointment with a plumber because he ""only cleared clogged drains."" I called BZ and complained about the prospect of paying another $99, the minimum fee to just show up at my door, on top of whatever they charged for the part and additional service. (BZ charged $225 for the snaking alone.) The woman I spoke to said she would convey my comments to BZ owner Brian but offered no other suggestions to ""make the situation right."" After buying a PVC tailpiece for about $5 at Home Depot (and a $12 wrench for an oversized hex nut to remove the broken piece), I did the work by myself. I'm sure a real plumber could have done this in about two minutes. Use of ""specialists"" may be standard in today's plumbing trade (and, regrettably, beyond it). But at these prices, is it too much to expect a plumber to leave the customer with a working sink? The next time I need a plumber, I'll try another company with the hope that they will have a similar view of what constitutes minimum customer service.

John Q.

Work done - Replaced a leaking Water Heater and added an expansion tank.
B.Z. uses Bradford White tanks which was a plus for me; I am a research geek before I buy and wanted B.W.
Do your homework folks and don't respond from crisis mode.

Model = Bradford White High Efficiency Gas Water Heater (250H6n)
= 4.4 gallon Thermal expansion tank

The initial request for an estimate:
We called in the afternoon, Bryan (the owner) came out nice and early the next morning. He gave us a quote ""on the spot"", no smoke and mirrors or I'll get back to you.

Pricing:
I bid out the job to several companies and B.Z. was VERY fair and worked with us on all my options. Responded to any/all changes until we reached the actual setup I wanted.

Customer Service:
Guys were respectful and even had a sense of humor.
There was also a mixup with the expansion tank given by the supplier; was smaller than what I ordered. When I noticed and let the guys know; Bryan himself showed up to deliver the correct size tank. He/they didn't choose to try and sell me on why it doesn't matter or any other bs. I truly appreciated the just get it corrected approach Bryan took.

The install:
Work began the next day after I signed. Clean install, they addressed any code violations and all seems well so far :)

We will be using B.Z. again in the future and would recommend them to friends as well. If my experiences change I will be transparent so everything is accurate. Really hope this helps someone when they need it.

The Critical J.

We always use this business for any plumbing issues we come across. The guy that normally comes is slim and in his 20s. I want to give him credit for always taking care of us. We recently had to replace something in the shower and the water heater. They did it on the spot

Ben R.

Unfortunately, BZ Dependable was one of the worst, least professional, contractors I have ever worked with, especially Brian the owner who was astonishingly unprofessional, rude, and an aggressive bully.
The terrible experience starts from the beginning, booking the appointment after accepting the estimate, where we selected a day, and later had to change it because the scheduler had estimated the wrong duration for the job - this was a big inconvenience for me, as I live in a co-op and need to get approval and pay for water shut off (as well as waiting an additional week to start the work).
The job consisted of replacing water valves and p-traps in kitchen and bathroom, as well as changing shower faucet. A valve in the bathroom leaked, and so did a smaller valve in the kitchen - both immediately after installation; fortunately, we were able to shut the water off a second time, and redo those valves before the end of the day (but already not a good sign of the workmanship level). Tile work was also a part of the job, and I had to point out to them that a tile they recently set was popping out - to which the worker responded that a proper job required 24 hrs for the cement to set for the tile - so not sure why they didn't plan for 2 days if that is what was needed to do it right to begin with - I fully expect the tiles to possibly fall off in the near future, and I sure hope the valves don't leak, but who knows at this point.
The biggest problem was that they underestimated the amount of work to replace the valves in the bathroom, which needed the wall to be opened up, and so then they decided to do a complete hack job there, which would require me to remove the vanity and a makeshift cover (which was ""sealed"" with painter's tape), in order to shut the water off in the bathroom in the event of an emergency. So imagine if there was a water leak somewhere in the bathroom, and in order to shut the water off I needed to do all of that in order to shut off the water - truly astounding. After 3 additional visits, they finally fixed this in an acceptable manner.
Additionally, the bathroom and the whole apartment ended up with a layer of dust, as the workers did not take enough precautions to prevent everything getting dirty, nor did they properly clean up after themselves .
As if all of this was not bad enough, the owner eventually got involved (I refused to pay full amount until job was completed in a professional manner), and he turned out to be the most rude and unprofessional person one could imagine - a truly disgusting person. I actually feel bad for the workers that have to deal with Brian on a daily basis. Needless to say, absolutely do not recommend BZ Dependable, stay away for your own sake.

Tina D.

What a great choice to call Brian and his amazing staff . The service was very professional, they showed up when they were supposed to , they sent a text with a picture of who was showing up (Mario)and let you know they were on the way. They explained what they were going to do , they explained how the sub pump works and what to expect. Every thing about them was on point. GREAT CHOICE !! THANKS GUYS..

Kimberly R.

Scammmmmmm !!!! Blockage in the pipe line, plumber/technician didn't get the job done but demanded $500? Worsttt ever ! You should at least get the job done.

Carl C.

STAY AWAY - absolutely the worst clueless plumber in NJ. Has no idea how to handle any job, uses a ton unnecessary pipes and fittings to make your home look like a Super Mario Brothers level and overcharges as soon as the owner sees a nice car in the driveway.

Kim H.

I had a great experience with BZ Dependable. Their service is excellent, and they always get the job done in a thorough and professional manner. Over a year ago we changed the faucet in our kitchen. After a year it became loose and we didn't have the proper tools to fix the problem. They came back today and fixed it free of charge, that is what I call great customer service! They are a wonderful company to do business with and I highly recommend BZ Dependable.

Chris F.

Dropped them after being charged an outrageous amount for a 45 minute job recently. Wanted to charge me for a 29$ transportation fee but since I wasn't made aware they never did charge me. Things change and people make adjustments so we are looking elsewhere for mor economical rates because the last job was way over priced

G. M.

Used by an elderly friend to replace customer provided simple bathroom faucet with two 8"" supply lines. BZ was there for less than an hour and gave him the biz by charging him an outrageous amount. (I'm a diy guy who knows what's involved.) When my friend complained the plumber replied- ""That's the going rate"". Unfortunately there's no state regulations regarding usual and customary rates that can be charged by plumbers. Buyer beware.