Bynum & Sons Plumbing

Diane D.

First of all I was assigned this company by Home Depot to install a toilet i purchased. The contractor arrived, looked at the toilet and said it wouldn't fit, did not explain that a trip fee may be accessed, did not suggest waiting for me to go to the store and pick up another toilet, anything that could have been helpful, instead they left. 3 weeks later, after i get a call from Home Depot stating that they were charging my card for an additional $75. Even after i paid $266/toilet/pickup/installation + an adtl $100 for new toilet, and now this and they did nothing. The company sent out another contractor who finished the job in less than 30 minutes. My problem isn't this happened 3 weeks later and no communication from this company. Thank God Home Depot did the right thing.

Lynda G.

I cannot say enough good things about Bynum! We recently embarked on a major backyard project and wound up having to move our septic drain field from the backyard to the front. Justin quickly came up with a plan and the work was done on-time and on-budget and with minimum disruption for us. Bynum has since helped us out with a couple of other projects and they continue to be my #1 """"go-to"""" for all septic services!!!

David B.

Untrustworthy, unethically inept business. Forced to use as hot water heater by Lowe's in Douglasville, GA. Office manager lied about contacting me, gave false name """"Tiffany"""", tried to bait n' switch to but more expensive 50 gallon electric hwh because of """"GA Code"""". Delayed install 4 days resulting in garage flooding. Late showing up to 9-12 appointment after having 88 year old father waiting for them. Formal compliant given to Lowe's Corporate in NC and all local Lowe's. Thank you Lowe's for reimbursement of all labor cost due to this horrific experience with Byron & Sons Plumbing in Lilburn

Greg H.

THE WORST EXPERIENCE I'VE EVER HAD WITH A CONTRACTOR I've been in construction and renovations for over 30 years and had the worst customer service experience from Bynum Plumbing ever. Home Depot should be ashamed of using this company as their installer/representative. The person I spoke to said her name was Audrey, and she was completely unhelpful. I went to Homeadvisor.com and immediately hired a very pleasant company to do the same work for a much lower price.

K S.

Terrible Experience- We had hardwood floors installed through Home Depot and Bynum were the contractor for the disconnect and reconnect Of the toilet and pedestal sink in downstairs bathroom. This toilet never had a leak anywhere before this process. After they reinstalled our toilet we were told to wait 24 hours before flushing toilet or using sink. We waited 48hrs and after using the toilet for 2 days I noticed a small amount of water that is accumulating on the floor. I called Home Depot and they said they would send the plumbers back out. Waited three business days and never received a call from them. Called Home Depot and they said that Bynum had been trying to call me. I never received a miss call or voicemail from them, they claimed they couldn't reach me. It's funny that Home Depot never had any problems reaching me. They told Home Depot that I need to call them directly. After scheduling the appointment- they came out and said he didn't see a leak, even though I had a piece of tissue where the water was leaking from. They claim any leaks was not part of their warranty. Incredible when we never had any leaks before. I been researching and I believe it's coming from the tank screws or the spud washer. You think the plumber would have looked into this but instead left and said not their problem. I don't recommend this company. Home Depot and the floor installers have been great. Thanks

Melanie P.

A consumer alert. DO Not use Bynum & Sons period. Unbelievable lack of service from the office to the House visit. I contacted them to diagnose a septic/sewer issue as that is thier """" business"""". I needed an estimate to run a sewer line If there was no septic tank. Gwinnett cnty water determined was on Tank only. Come out, had to come back again with equipment. The person in charge with 2 trainees. They dug a section of 1x2 and told ne I was on Tank and it was collasped. He would not give an estimate until I the homeowner went to city hall to obtain a diagram of the water line. ? I wanted another estimate, a company came out wasnt comfortable with what was reccomended by Bynum. He dug up the Entire tank to find it was fully intact and just needed a pipe fitting. THE gentleman helping me stood on top of the entire tank and said """" this is unacceptable, and Im shocked"""". For what I was quoted $5 k up to $8k by Bynum, cost me $454 From the other Company. Bynum also questioned my Brother being military and Commented to BBB we were lying about His Miltary Service of which they offered a small discount. I offered to have a Military ID provide He declined. I would not recommend Matt Estes for anything. Also, Bynun did not do a Locate 811 before digging. Matt Estes running the excavator dug up and broke an active Gas line to our Gas light ran by Atlanta Gas Light. I was told not to contact the gas company to shut off. Atlanta gas Light sent a rep out to shut off leaking gas line and insured my home and my saftey. I have since reached out to the Owners of Bynum and the receptionist Amy argues with me, and deflects responsibility. The owner Larry Bynum never contacted me. Matt Estes called me and Cursed me and """"dared"""" me to write a bad review on he and his lack of performance in his duties and As a Representative of Bynum and sons. I requested to receive a refund of $200 for a Incomplete job, to which no one has responded. Matt Estes during his rant and irrational phone call was very upsetting and unbelievable that a worker hired could and would speak to a female the way he did on my cell phone. I truly hope this review helps the next disabled female relying on an """"expert"""" to do a job will be avoided next time looking for a Plumbing company. Thank you.

Carolyn P.

I submitted a request for an appointment via their website. Someone (I failed to write down their name)called to setup a visit. When no one showed up I called the office and spoke with Jen. She asked for my phone number and advised that I was not in their system. I asked her if she had a way to check their website for the request. She abruptly said no and did not even offer to reschedule. I guess they get enough business from Home Depot so mine isn't needed!

Janice B.

Worst company to call. Was called out to fix hot water heater that was under warranty. Did not look at the hot water heater before he tired to get me to agree to have other stuff fixed first. Was very rule when I would not agree to the price they wanted to charge. Did not even attempted to fix heater.

Allen W.

I was referred to Bynum Plumbing through Home Depot for a water heater installation. A while after the installation, I was contacted by the county for an inspection. They came out and said the work wasn't performed to code and failed the inspection.

Terry B.

We contracted with Home Depot (HD) for new countertops and sink installs. The plumbers from Bynum Plumbing arrived and began work. This was a COMPLETE DISASTER! The head plumber, was absolutely unprofessional, very negative about HD, and seemed to not want to do his job. We paid for the installation of 1 kitchen sink with garbage disposal and 3 bathroom sinks. The head plumber wanted to install the garbage disposal, but not hook up the electricity and said we could have someone else come and install the electrical cord since it was missing. I said absolutely not, HD is 3 miles away. So I went there, got the part, and returned while he was working on the guest bath. Then the technician insisted we only paid for 3 installs, not 4. We showed him our receipts which clearly showed we paid for 4 installs. He said we could pay him an additional $149 and he could install the sinks and we could ask HD for a refund. Really? He refused to install the 2 master bathroom sinks. We were forced to reschedule wait 5 days. The plumber then told us the Glacier Bay kitchen faucet was a cheap HD brand that HD forces on their customers and that we should have bought the Moen brand. He also told us that our faucets for the two master sinks were no good and that we should buy Moen brands. He left saying they had other jobs to do. We were forced to get someone else to install the 2 faucets. Beyond unprofessional.